Phoneboxdirect (merged threads)

shazam

RajaStyle wrote: »

People are sending this email to their mobile operators in an effort to stand united and hopefully get a line reduction ... created by Ken - Thanks Ken ! Worth a try if we all give it a go.

"I bought into your service via Cool New Mobile (Mobile Affilliates), who have gone into administration leaving thousands of people (myself included) out of pocket wrt the cash back deals.
It has been clear for months that CNM were nothing more than a scam operation, see
http://kenfrostwtw.blogspot.com/2007...umbags-by.html
Why did you allow yourselves to be associated with a company set up to defraud the public?
Why did you add the veneer of respectability to this company by associating your name with theirs?
What will you do for the thousands of customers with 3 contracts sold by CNM?"

isnt this a bit harsh...should we not try and be nice to them

Realfedup

GabrielKnight wrote: »

But its not, is it dipsh*t?

Yes it is. you can go thru a back door which is still shown on google

MissG_2

GabrielKnight wrote: »

But its not, is it dipsh*t?

This is http://www.phoneboxdirect.co.uk/cphones.asp i just did a search for pbd and i managed to get to this page

mobilejunkie

Great; I can place an order...! Lol!

Micky

StuckWithNuthin wrote: »

You may be loosing cash back but at least you still have your jobs and an income. There are more than 40 people who lost their jobs, with out warning on wednesday. I feel for them with it being so close to christmas. Especially the customer care reps, they were always exrtreamly helpful and polite.

They may owe me £336 but i can lower my tariff, they have got to find another job.

Welcome to the capitalist world my friend.

Does anyone have the geographical address of the CEO?

MidLifeCrisis_3

tpms2000 wrote: »

Can someone, calmly, explain what options might be available to those of us that signed up to a cashback deal now that it appears that Mobile Media / Cool New Mobile / Phonebox Direct went into Administration yesterday (14.11.07).
Obviously, companies such as Vodafone, moneysupermarket.com and quidco.com will say "Nothing to do with me, Guv" and perhaps they did deal with them with the best of intentions. However, would someone provide an easy-to-understand step-by-step approach as to what to do to try and reclaim money as I imagine, at the very least, a company is unlikely to offer cashback deals unless they have some agreement with the network.
Is the correct forum to try and do this or would an email sent directly to Mr. Lewis asking for advice be more appropriate?

Hope this isn't too late, but I got this from OneCompare.com on 15 Nov. Got 2 contracts with CNM and was due to start claiming cashback in Dec so I'm £600 down. Whatever I can do to mitigate this is a bonus. If anything useful comes through I'll share it, if not I'm going to try Ken Frost's idea.

"It has come to our attention that Phoneboxdirect and Coolnewmobile - both
trading names of Mobile Media Systems and Mobile Affiliates Ltd have gone
into liquidation. This means that unfortunately customers of these two
retailers are unlikely to receive their cashback.

In the three and a half years of OneCompare.com's existence this is the
first such instance of a featured company going into liquidation.

All retailers featured by OneCompare.com have been checked prior to
inclusion in the results and both of these sites have been featured on
OneCompare.com since its inception. The companies in question have been in operation for over 4 years and showed no outward signs of trouble. Over the
last few months the companies have reduced the commission it pays to third
parties such as OneCompare.com, reduced the amount of cashback they offer customers, planned expansion into offline mobile phone retail and hired high level former employees from Phones4u/Dextra. All of these actions should have increased their profit margins.

This problem affects us just as it affects our customers as we are unlikely
to receive any outstanding commission owed for directing people to these
websites.

We are actively pursuing advice on the best course of action for customers
who have outstanding cashback claims with either Phoneboxdirect or
Coolnewmobile and will let our customers know what we discover.

Consumer Direct's advice for customers affected by this is that they can try
to retrieve their cashback from the liquidator of the company but that the
main creditors will have priority over any cashback claims, for example
buildings and utilities. The liquidator must be named to Companies House
within 21 days but has not been submitted as yet, however when we have this information we will publish it. As it is a limited company not a sole trader
the company directors cannot be contacted or held liable for outstanding
cashback claims.

We would advise customers affected by this to contact their network directly to see if they are able to reduce their tariff to a more acceptable level or
to cancel the contract due to the circumstances. Networks have reduced
tariffs or cancelled contracts in the past due to cashback problems, however this is at the networks discretion. Another situation which may arise is if
a network changes the terms of its contracts in a significant way, as this
can sometimes be used to terminate your contract. We will keep on top of any such changes to contracts that may allow affected customers to cancel their contracts.

Please note that your mobile phone contract and your cashback contract are from separate companies. Your mobile phone contract is with the network
directly and though they may offer help they are not obliged to. We strongly
advise customers not to cancel their mobile phone direct debit as this will
affect your credit rating.

I would like to reiterate that such a situation is extremely uncommon,
especially since many companies featured on OneCompare.com are trading names of Carphone Warehouse (e2save, onestopphoneshop, phonespot) or Phones4u (mobiles2yourdoor) which are incredibly financially sound.

Please accept our sincerest apologies, and be assured that we are doing
everything possible to discover the best course of action for customers
affected by this."

sickandtired_2

just phoned t-mobile to change my plan. they have a brand new tariff that would be great for my kids and £25/month (i would save £20/month for my 2 lines). its 18 month contract but i will strongly beg to have it reduced to 12 lol. have been told they are waiting for trading standards to get in touch with them about PBD, so i have to wait 7 days and then they will see what they can do for me.

apintofstella

GabrielKnight wrote: »

But its not, is it dipsh*t?

charming :wall:

JAM786

So its worth pursing this matter in small claim court?

MissG_2

JAM786 wrote: »

So its worth pursing this matter in small claim court?

You can do but you won't get anything if you win as they have no money to pay you with. Fact is it's pointless and will cost you more money