Phoneboxdirect (merged threads)

maximus0983

Just had a massive row with them over the phone about this cashback nonsense. I sent in the first two bills correctly and got my cashback. the third claim which was the last one in "apparently" i sent the wrong invoice so they are charging me £10 BUT i called them and specifically got them to work out the dates for me over the phone to avoid confusion and made them note it down and now they are saying that its the customers responsibility to send in the correct bill and we can only "advise"...

If you ever call them never speak to "Joanne - Manager" as all she can do is say read the terms&cons...no reply to any questions and Amy will get all flustered if you ask anything too complicated.

PS: also note that everytime you sign their cashback claim form you agree to the terms and conditions ON THEIR WEBSITE so according to Joanne we have to check the website before we send in the cashback just incase their claim t&c's have changed...what a joke...never buying from them again!!!

Use chatterbox or onestopphoneshop - atleast you get give slips and dates of when and what to post.

Gameplayers

hey guys, anyone know anything about the onestopphoneshop price match deals?? are they just the same as these deals?? thanks

antatoo

Jay22 wrote: »

hi,

could you plz eplain a bit more on after going on to the consumer direct website waht happens next.
as i don't know much about these things so any other people like me would be able to benefit from it too.

and about this PBD/M.Affiliates/Cool.New.Mobiles they holding up my cashback too its been more than 2 month for my bill been sent and received.

Just go to to https://www.consumerdirect.co.uk and email them your problem and they'll email you back with what to do.

gtz101

davidjones90 wrote: »

Remember forget one claim and thats it! You can't claim for anymore cashback. Don't get caught out!!

First of all, a good post, thanks for that.

Now onto the above quote, I've got to say probably the MOST ridiculous and meaningless policy a company could ever come up with. I would definately challenge them in the courts over that but I just wouldn't sign up to such company with such stupid policy.

mughal

Hi,

How good is phoneboxdirect.co.uk as compared to E2save and OSPS??

kingstongold

potentially equally as important; how RELIABLE is pbd?

I'm thinking of purchasing a 12month 'free line rental' deal. i've read all the small print but am not 100% convinced tbh.....any assistance?

The_Mobile_Insider

Phoneboxdirect are as reliable as any other cashback dealer such as osps and e2save, read the other posts on this forum to see what other people have to say.

If you stick to their cashback terms and conditions you'll get your money.

They are one of the largest online retailers and have a good trading history with sound finances, so they're not gonna go bust anytime soon.

mughal

i could not find their terms and condition regarding cashback, will some one post the link please

Llyllyll

mughal wrote: »

i could not find their terms and condition regarding cashback, will some one post the link please

All I can find is at http://www.phoneboxdirect.co.uk/terms.htm under Cash Back Claims.

HTH

nokia6300

hi. i was connected to vodafone on the 11th of mrach and my first bill will be 9th of august. i would just like to know if this is correct.

also please could you let me know the amount that i am supposed to claim. the total amount to clain is £420 so will i be claiming back £140 for 4 months? or the total amount of line rental i have been charged upto that date? this confuses me as i was charged £58 line rental in my first bill. thanks