Oasis airline in liquidation- what to do?

Goldbunion

Anyone with Any MBNA experience on this matter whatsoever?

Goldbunion

Anyone MBNA Experience on this matter whatsoever?

moonrakerz

JCT wrote: »

Hi,

Im new to money saving experts. Im basically in the same situation as a lot of people. I booked a flight with OHK to fly out in July and paid by Visa through Halifax. I conacted Halifax and they adviced that I had to go through KPMG. I have filled in the claims form for KPMG but I have been told by so many people that it is actually the responsiblity of the bank. 2 weeks ago I wrote another letter to Halifax saying it was their responsibilty to refund my money.

Any advice of what to do next?? Im not very good in these sort of situations

If you paid by Credit Card:-

You have been (deliberately ?) misinformed by Halifax. Your claim is against THEM, not Oasis, not KPMG, not Uncle Tom Cobleigh.

Just tell them to pay up within 14 days, as they are legally bound to do under Sect 75 of the CCA, or you will take action through the Courts. You WILL win.

https://www.moneyclaim.gov.uk/csmco2/index.jsp

Excalibur_2

moonrakerz wrote: »

I have just telephoned HSBC's Credit Card Disputes Department on 08456 039952 and have been told I will be reimbursed the full amount I'm owed (1100GBP) within the next working week, i.e. by next Friday, 30 May. I asked to be put through to a supervisor and was then passed onto an Indian-speaking woman supervisor called Khushboo. I told HSBC that I was part of a consumer forum and knew that a couple of HSBC customers had already got their money back. I also said that I had been a loyal customer for many years (and I even have a mortgage with them!). I then threatened HSBC with court action in the next 5 days and I said I knew I would win. She then checked my records and discovered all the correspondence I had sent them both by email, fax and telephone and then told me of the decision.

My advice would be to always to a supervisor/manager whenever you are dealing with disputes because they have the authority to make decisions.

I just want to sincerely thank Lucky88, Moonrakerz and Amy_Lam here amongst others for their immense help in getting me get this far because they are right, the law is on our side!

So, if you haven't already threatened your credit card company (CCC) with court action, then go ahead, make (it) your day (not theirs!)
:money:

Goldbunion

Starting to wear of this whole process.

Getting tired of MBNAs faceless monkeys reading from scripts.
Bring back the days of no web with local travel agents with real people who had individual personalites and thought processes who booked flights with airlines who operated with more than 3 aircraft.

Anyway - MBNA have waved interest on my account until the whole thing is sorted...is this not an admission of guilt?

However are MBNA not the worst in dealing with this whole fiasco??

Perhaps ( to my knowledge ) - the fact that they do not have bricks and mortar branches - you can't go scream and roar at them during busy lunch times!!!

greentea328

Goldbunion wrote: »

Hi,
Has any body got experience with MBNA in this matter?
Has any one been refunded by MBNA.
They have told us that we will not be refunded until our flight date
has passed, which in our case is October!
If anybody has had any better experience with MBNA I would like to know.
Thanks.

I am in the same situation as you, except that my flight period is Sept'08! I am very frustrated with MBNA! I have been their customer for at least 3 years, see how they treat me as a customer?! I won't use their credit card or service ever again!

I am going to write them another letter again next week! I think you should do the same. I will ask them why they keep delaying my refund when other banks has already processed the refund to those who're in the same situation. If MBNA don't refund my money back asap, they won't hear from me ever again as I will go straight to Financial Ombudsman!:mad:

Goldbunion

Have written to MBNA with ton weight of evidence gathered from this thread!!

Whats worse is that they add insult to injury by sending me a marketing text on Wednesday about wining a trip to china olympics by using thier card!!

I asked them ( tongue in cheek ) was this some kind of sick joke considering HK is in China.

Anyway any Repubic of Ireland resisdents affected by this:
I am pretty sure 1995 credit consumers act section 42 is almost identical to British 74 act section 75.
And I am sure that OFT V LLyods TSB would also stand up in Ireland.

logos

Guys

I am writing to share the terrible travel booking experience I had with Flight Centre UK putney centre.

I had booked a trip with Flight Centre to Istanbul for my and my partner's anniversary during the easter break. We booked the trip at the Putney Office (London). The trip was for 03 nights. A travel consultant handled our booking for the trip and hotel stay and we were charged £846 for the travel and hotel stay.

At the time of booking the flights through Turkish Airways, the travel consultant made the booking with my partner's name spelt wrongly.

This was incorrect and no where in any of our correspondence with him did we ever ask him to book under this name. My guess is that he assumed and made the booking. When we went to the Turkish embassy for our visa, the visa officer highlighted the error and mentioned that the ticket has to be in the name of the passenger as evidenced on the travel documents.

We immediately went back to the travel agent asking him to modify the ticket and rectify the error. The agent mentioned that the name could not be changed as we had come back with the request with only 12 days to spare and the only option we had was cancelling the ticket and booking a new ticket under the correct name. When we insisted that we were not asking for a name change and only asking for rectification of an error, he refused to understand. He instead asked us to change my partner's passport to reflect the new name!! I told him that passport change was not an option and the name should have been done under the name which had been shared with him in all our correspondence with him. He and the centre manager refused to take any responsibility for the incorrect booking. However that meant that my wife would lose her booking on the flight and would need to fly on another flight on another date.

This defeated the purpose of our flying together and I did not agree to this solution. Also, I don't think it was fair that we would be required to pay additional for a trip for no fault of ours.

I had detailed mail and phone exchanges with the travel consultant as I was not being offered any resolution, I finally asked for my trip to be cancelled and the monies refunded. However, then the centre manager intervened and offered to re-schedule it to another date. I was happy to do so. However, later on I was told that this re-scheduling would entail an additional charge of £350 over and above the £846 I had already incurred. When I mentioned that I had already paid £846 for this trip (not to mention the associated expenses and effort of getting the visa which took 05 hours and two separate visits to the embassy), I was told that this was the only option.

I finally opted to cancel my trip because of the way the entire trip booking process had been handled. I was told that I have lost £546 on account of flight cancellation & £150 on account of hotel cancellation. While I had asked for the hotel booking to be cancelled, however they did not cancel it dragging the issue. When I finally managed to get it cancelled, I was told that I will lose the booking amount. At no point in time I was told about any time limit for the hotel cancellation and inspite of asking them multiple times to cancel the hotel booking, it was not acted upon.

Thus I was told that I will be getting back a £230 of my original payment of £846 without having taken any trip.
It is another matter that it has been 8 weeks since I have cancelled the booking and not a single penny has been refunded back to me.

I have raised this issue with the travel consultant, the centre manager who both refused to take any accountability. They also declined to take any accountability for the financial loss I have incurred on account of the incorrect travel booking. As you can well imagine, what we had thought to be a lovely vacation, has turned out to be a harrowing experience.

I have since complained about this matter on the company website and have had no response. I have also written two seperate mails to the CEO Mr. Graham Turner and have not received any response from him. I have also written to some other officials in the organisation including the COO and have not heard anything from them as well. Frankly, I dont know what more I can do to raise the issue and ask for accountability to be fixed for the sheer mental and financial inconvenience the Putney centre has caused me.

Any suggestions/inputs will be welcome.

Logos

jonesMUFCforever

Logos
With the greatest respect what has your post got to do with Oasis airline going into administration?
I think if you want a response you should start your own thread on this.

logos

Fair point and well taken.
I will start my own thread for this. Was not sure how to go about it and have been bouncing off walls dealing with these guys.
Cheers
Logos