Oasis airline in liquidation- what to do?

waterboyz

It's been > 2wks since i sent the claim form with support docs back to Barclaycard, but still hear nothing:mad: :mad: ~~~so I called them again today. After 20 mins 'polite' arguement with their staff, she insisted that i MUST meet two criteria in order to process the refund:

1) I have to ask the liquidator to send me another confirmation letter stating that they wont refund any penny to me...:embarasse (i've previously sent a claim form to Oasis and received an acknowledgement letter. I really have no idea about what other letters i shall request from them!:huh:)

2) I can't claim the refund until the flight date is passed (which is 22nd May)...:embarasse

During the conversation, i'd quoted Sec 75, CCA 1974 and also asked her to provide me with a written final statement in vain, as she insisted this is Barclaycard Travel Policy...i must follow:mad:

Shall i take any extreme action?:rolleyes:

lucky88_2

waterboyz wrote: »

It's been > 2wks since i sent the claim form with support docs back to Barclaycard, but still hear nothing:mad: :mad: ~~~so I called them again today. After 20 mins 'polite' arguement with their staff, she insisted that i MUST meet two criteria in order to process the refund:

Check previous post, i thought barclaycard paid straight away. ask the postee how they did it. if you are talking to a brick wall, you may have luck with their chargeback department which is an alternate avenue.
if not get a solicitor to write to them and go the full hog in claiming for everything including lawyers fee. from a post on p.24 you can even claim for taxi fares and your time in dealing with them as damages!!
if you chose the F.Ombudsman route call them asap because you have to allow 8 weeks to pass or a final response letter whichever comes first for them to start taking actions.
CCC have to listen to the FO because they are given powers by the CCA of 2006 because they regulate the finance industry that the SFO doesnt do.

hellofreebies

my claim was with baclays...thats visa debit/current account, i didnt put my forms in til a fortnight after oasis liquidation so by that time my bank already had procedures in place with regarding oasis claims and assume that was why i had no hassle. my claim was recieved (recorded mail) and dealt with the same day and credited shortly after without me persuing it. nationwide very much did the same thing but took a little longer as the forms had to go via my local high street branch but when i rang the cashback dept they confirmed the had still no record of my form but kindly said if i want to fax a letter confirming flight details, invoice total and date of transaction and account no. then she would immediately credited that day for me...so fair play to nationwide as they did just that.

i dont understand why the other banks arent playing ball considering i didnt hit a problem or delay with my barclays and nationwide.

i must admit i resigned to thinking that i lost my money when i first heard of the liquidation and thought this thing only get covered by credit cards so it really is the people information power that i even bothered to persue it. it does make me wonder how many others out there that thought the same and out of pocket without realising they got rights with debit charge back. does anyone have any idea when this policy with debit cards was put in place to protect the consumer?

twitch

lucky88 wrote: »

HSBC ; 1
LLOYDS TSB; 3,
Barclays;
Nat West;
MS Goldfish;
JLFS; 0,
First Direct;
Capital One.

I've upgraded HSBC to a 1, but not without hesitation. The money for the original Oasis flight were charged back to my credit card this morning. I faxed and mailed a very stroppy letter and marked it FAO: Internal Chargeback Department. That seems to be the department to write to.

Definitely going out for a beer tonight.

waterboyz

Hi guys, has anyone successfully claim their refund from Barclaycard (not Barclays visa debit)? If yes, any advice pls?

bubbLez

waterboyz wrote: »

It's been > 2wks since i sent the claim form with support docs back to Barclaycard, but still hear nothing:mad: :mad: ~~~so I called them again today. After 20 mins 'polite' arguement with their staff, she insisted that i MUST meet two criteria in order to process the refund:

1) I have to ask the liquidator to send me another confirmation letter stating that they wont refund any penny to me...:embarasse (i've previously sent a claim form to Oasis and received an acknowledgement letter. I really have no idea about what other letters i shall request from them!:huh:)

I'm in the same position but with Natwest, the letter I've received from them says

"Before we can pursue any claim on your behalf through MasterCard or Section 75, you must confirm that you have contacted the liquidators concerned to submit your claim. If you have not already done this, you are required by MasterCard International to do so and confirm the outcome in writing. Then we can pursue the matter and seek reimbursement from Oasis Airlines"

I haven't contacted KPMG/Oasis so am I being 'fobbed' else do I complete the form now on Oasis website or am I better off contacting Financial Ombudsman now.....please advise says I have to reply before 3rd June
thanks!

rustyg

I had a letter today from MS/Goldfish offering me full and final settlement. They are prepared to cover the total cost of my replacement flights for two people with BA so I am pretty satisfied.

The only condition seems to be that I tell them if I get any money back from Oasis/KPMG which I can't see happening in the short-term at least.

So, I would give MS/Goldfish a 4/5 for their performance during this fiasco.

twitch

Rustyg, that's a result! You seem to be the first person involved with this mess that received compensation ie. the extra you paid for new tickets!

bubblez: although you legally ARE NOT required to resolve with Oasis/KPMG before making your claim to the bank, it would only take a few minutes to fill out an Oasis claim form, and you should have a reply the next day, which you can submit to NatWest. But, there's no way KPMG will be letting you know for sure, at this moment, that there is any money to return to the creditors. You will most likely receive the same letter of reply from Oasis that the rest of us got, which states this fact.

rustyg

twitch wrote: »

Rustyg, that's a result! You seem to be the first person involved with this mess that received compensation ie. the extra you paid for new tickets!

It's pretty simple really. Tell them clearly what you want and tell them what will happen if they don't pay up. Good luck everyone else.

monkey2nut

:beer:
I got a full refund today from Lloyds TSB:

Faxed their claim form and covering evening of 23 April 2008
Posted originals on 24 April 2008 Special Delivery
chased several times....
Refund credited 9 May 2008

Lucky88, can you enter a score of 4/5 for Lloyds TSB because they didn't give me any hassle. They would've gotten a 5/5 but their staff were not fully aware of the procedures from the start. Anyway, I am happy now and thanks to everyone who contributed to this thread.
:j