Oasis airline in liquidation- what to do?

ECEC

Hello all,

Sorry to hear so many have had problems. Although not 100% complete yet, I've been successful in getting Capitalone to agree in paying up the original amount, and compensating me for my replacement tickets on another airline. Anyone having problems, reply and I'll write out what I had to do (no point filling the thread up with unwanted info otherwise!)

Good luck to everyone else!!

tsey

Chucky wrote: »

rustyg wrote: »

I had an unsatisfactory discussion with Morgan Stanley / Goldfish in which I was asked for a letter from Oasis or KPMG stating that my flight would not be happening on the scheduled day before any kind of repayment could be made.


It appears that they are asking for different things from different customers. They asked me for a negative bonding letter, which although I didn't get, I did get an email from KMPG advising that Oasis is not a bonded airline and that they do not have any insurance from which the passengers can claim from. This should be sufficient. You will need to email KPMG at [EMAIL="info@oasishongkong.com"]info@oasishongkong.com[/EMAIL] for this.

I telephoned Barclays to register my complaint regarding MS.
My issues were:
Inaccurate advice given to customers, telling them that they have to wait for outcome of Oasis liquidation. No knowledge of section 75.
Delaying tactics, eg, asking for ABTA/ATOL bonded letter, which is irrelevant to claim
Refusal to pay for all losses (additional costs incurred to get back to UK) contrary to section 77, ombudsman and office of fair trading ruling.
Refusal to put above in writing
Refusal to give timeframe for refund. One advisor said some cases have taken 6 years!
No tel number for complaints Dept/section 75
Why Barclay is treating credit and debit card customers differently.


The lady at complaints Dept at Barclay noted all of above. She was very helpful. Barclays will investigate and advised me that I would get a response in 48 hours and a written response in 5 days. I would advise all other MS/Goldfish customers to ring and register complaint with Barclays who is proactive.

Tel: 0800 282 390.

We might get more response going through Barclays

NoGoldfish

Good news ! I have today received written offer from Goldfish for the full refund (with a gagging clause), but I shall press for replacement costs. I too complained to the chief of Barclays, I think the tide is turning as far as Goldfish is concerned, so persist guys, we will win thro' , the law is on our side.
I want to say a big "thank you" for those on this forum who offered help & advice to the others, you know who you are, keep up the good work!
For the record, I did not go through the Financial Ombudsman, but I they are a useful tool in our fight. Good luck, folks !!!

dobbadobbs

Anyone had any joy with halifax yet?

I've tried and tried, a woman has submitted a claim over the phone. Will chase it up tomorrow.

Should I be submitting the forms in writing?

They keep fobbing me off.

taburiente

Hi Lucky,

You asked me what the Ombudsman said. I havent spoken to them yet personally. I am so far going on what post 324 said - that the ccc is liable for the associated extra costs.

I sent the FO an email 4 days ago, but so far have not had a reply. I will try and ring today and let you know what they say.

Chucky_2

MS have finally agreed to refund the cost of my tickets and pay for the additional costs that I would incur in purchasing like for like tickets! :beer:

For any MS/Goldfish customers out there, do persist with your claim. I had to call MS about 5 time yesterday and 3 times today before they did anything.

Like I said before, if they insist on a negative bonding letter, just email [EMAIL="info@oasishongkong.com"]info@oasishongkong.com[/EMAIL] and ask them for confirmation that Oasis is not a bonded airline and that they are not aware of any insurance policy from which passengers can claim from. You may need to chase KPMG in HK to reply but they were fairly quick in responding to me. If you do need to go down this route speak to Shirley Shar at KPMG on 00852 3628 9068.

Good luck everyone and thanks to everyone who has posted their comments/experience on this forum. It has helped tremendously! :T :T

vienly

Guys, just to let you know HSBC has refunded me my £1068 this morning back into my credit card account, and still waiting to hear on the additional costs but I'm not too concerned about that.

Persistence is key... and finding the right department is too!
I sent my final letter to HSBC stating that this is a complaint, and their response to me was unacceptable.

The address I used was:

Internal Chargeback Department
HSBC Bank PLC
365 Chartwell Square
Southend-on-Sea
SS99 8BR

I don't have a telephone number but they called me to appologise and refund the money.

amy_lam

0845 6039952

I believe this is the HSBC number to the correct department
They tell me to use this no. anyways..so worth a try?

tsey

NoGoldfish wrote: »

Good news ! I have today received written offer from Goldfish for the full refund (with a gagging clause), but I shall press for replacement costs. I too complained to the chief of Barclays, I think the tide is turning as far as Goldfish is concerned, so persist guys, we will win thro' , the law is on our side.
I want to say a big "thank you" for those on this forum who offered help & advice to the others, you know who you are, keep up the good work!
For the record, I did not go through the Financial Ombudsman, but I they are a useful tool in our fight. Good luck, folks !!!

Did you log your complaint with Barclays by phone, or post? If by post, who to?
Is it to Customers Relation, address on website?
Thanks

vienly

amy_lam wrote: »

0845 6039952

I believe this is the HSBC number to the correct department
They tell me to use this no. anyways..so worth a try?

That is the HSBC Fraud and Dispute department, they are not the Chargeback Department