Oasis airline in liquidation- what to do?

dobbadobbs

Suicidal_Tendencies wrote: »

DEBIT CARD USERS

I can't believe none of you moneysavingexperts watched working lunch yesterday.

Anyway as if by fate there was a article about claiming back money off of VISA debit cards, citing the case of a MaxJet customer and someone who bought a bed from a company which went bust.

The only snag is that you can only claim chargeback on transactions within 120days. But at least for all those VISA debit card users who booked (i assume) in the last 120days it does confirm to me that you should get full refunds.

Anyway watch the piece on BBC Iplayer - its episode 11/04/2008 and the piece you want to listen to is 10min25secs into the episode
http://www.bbc.co.uk/iplayer/search/?q=working+lunch
(and as its on iplayer the programme will be removed in 7days)

hope u all get those claim forms in

Ian

You have 120 days to claim from when you learnt they won't fulful their part of the deal !!!!! So, from April 9th according to that article in the Times.

high-rise_andrew

I'd never even heard of this airline until on the news we were told it had gone t*t* up:>) sorry folks.

leedseagle

Moonrakerz, I have sent this is a private message to you, but thought I'd ask here too - on the off chance someone else is in a similar pickle!

I booked two flights - singles from LGW to HKG in August. My girlfriend and I are going to live out there for a few years so plumped for the one-way tickets.

I'll get the money back off MBNA - that's all fine.

But the thing that I'm not sure about is getting the credit card company to pay for the difference in a replacement flight.

It is cheaper to buy a return now than a single. I've been quoted £388 for an outward journey in August, returning in March (for a wedding). If we book this though I'm concerned we won't get the difference paid to us as it's a different type of ticket. Should I buy singles instead - despite them costing more, and then just buy a return once I'm in Hong Kong to pop back to the UK in March - as we would originally have done?

If you're able to help or offer any advice it really would be much appreciated.

Regards, Jonathan
[EMAIL="jonathanstayton@googlemail.com"]jonathanstayton@googlemail.com[/EMAIL]

vikingaero

Airfares to Honkers has been so cheap with so much capacity. Oasis going under will raise fares in the long term.

There's lots of conflicting advice from the lovely Credit Card companies who are intent on fobbing off and protecting their bottom line. No point speaking to reps on phones. People should send the CC company a recorded delivery letter outlining your claim. And after x days make a complaint to the Financial Ombudsman Service.

Notice how the names and pcitures of the management team have been removed from the Oasis site. Shame and face is prevalent in the Far East.

TarePanda

Hi
Reading throught this thread has been a big help! Actually it's the ONLY help reallyout there. So thanks to everyone who's contributing.

Here's my situation.
I paid for 2 return fllights (for me and a friend) an another friend's Halifax visa debit card.I paid in Aug 07 and flights were for june 08.
I've just got my friend to call up Halifax explain the situation (Oasis going into liquidation) and also got him to mention the "Visa chargeback scheme" except the guy on the other end of the line hadnt heard of it before- he said he spoke to 2 managers and they were also confused about iit- however, he has filled in a "non fraudulent- debit card ATM Transaction Query" form (which I believe someone got from inside a branch- sorry cant remeber who) and emailed it off to the relevant dept (non fraudulent). now He says that he's advised for temporary credit to be put into my friend's acc- but this is useless since i'd prefer to have it guaranteed that i get my money back- buyt this form process he said takes abt 2-3 wks, and then getting money from the copmpany takes liek 2-3 months (that what he said).
Now what I really like to ask is HOW the Visa- Debit chargeback scheme works- what's the process, as in would the bank fill in the details/ would they send a form- because they never seem confident enough to know abt this ...
Hope this all makes sense- and good luck to everyone else out there wantting their money back.

mulmul

has anyone tried to Fax the Registration of Claim form back to the Oasis Liquidator?

the number on it is (+852) 3628 9170

i tried to fax it out 0085236289170 but bt said the number has not be recognised ... i was like what!!!!

am i faxing the right number with the right prefix?

gareth800

TarePanda wrote: »

Hi
Reading throught this thread has been a big help! Actually it's the ONLY help reallyout there. So thanks to everyone who's contributing.

Here's my situation.
I paid for 2 return fllights (for me and a friend) an another friend's Halifax visa debit card.I paid in Aug 07 and flights were for june 08.
I've just got my friend to call up Halifax explain the situation (Oasis going into liquidation) and also got him to mention the "Visa chargeback scheme" except the guy on the other end of the line hadnt heard of it before- he said he spoke to 2 managers and they were also confused about iit- however, he has filled in a "non fraudulent- debit card ATM Transaction Query" form (which I believe someone got from inside a branch- sorry cant remeber who) and emailed it off to the relevant dept (non fraudulent). now He says that he's advised for temporary credit to be put into my friend's acc- but this is useless since i'd prefer to have it guaranteed that i get my money back- buyt this form process he said takes abt 2-3 wks, and then getting money from the copmpany takes liek 2-3 months (that what he said).
Now what I really like to ask is HOW the Visa- Debit chargeback scheme works- what's the process, as in would the bank fill in the details/ would they send a form- because they never seem confident enough to know abt this ...
Hope this all makes sense- and good luck to everyone else out there wantting their money back.

Thats excatly what i done with halifax they will credit my accout temp but if for some reason oasis pays me out for a refund which i did registar a claim for a refund and they pay me all the money and i sent all the details to halifax i have to pay halifax back the money i said ok they did say to me that it would take 2-3 months as well to sort out as they have so many claims to deal with but long i get my money back no problem and also if u do this make sure u do a non fraudlent debit card claim atm transaction query as mentioned above

mulmul

gareth800 wrote: »

Thats excatly what i done with halifax they will credit my accout temp but if for some reason oasis pays me out for a refund which i did registar a claim for a refund and they pay me all the money and i sent all the details to halifax i have to pay halifax back the money i said ok they did say to me that it would take 2-3 months as well to sort out as they have so many claims to deal with but long i get my money back no problem and also if u do this make sure u do a non fraudlent debit card claim atm transaction query as mentioned above

I am very doubt will pay you back , the Non Fraudulent debit card claim thing is that applied to all debit card?

carbut

i have had the same trouble

TarePanda

I'm gonna call them up again next week confirm the process has been put in caction.
wait 2-3 wks if no news i'll chase up again.
in the meantime i'll also fax of the claim form...
but i still wanna try the "visa- chargebark" avenue- except i want the step by step process sinc ethe CS doesnt know abt it i'll have to walk them through to get what i want.....