[TEXT DELETED BY FORUM TEAM] "Shopper Discount & Rewards"

ironpetal

Ive been lax and just looked at my bank account and this scamming company have taken £80 quid out of my bank account.

Ive just phone them and they said it was via NATIONAL EXPRESS.

I asked them how did they get my bank account details and the answer was vague. I demanded my money back and was told they can only refund 3 months of my money. They said they would cancel the membership there and then and send me an to this effect but if I wanted the rest of my money back I had to send a form back to them what they were sending to me via email with relevant details of the rest of my money!!

I told them youve done this to hundreds of people in the UK and in the USA you are scammers and nothing more. They insisted they were not scammers.


Dear Scammed

As you requested during a recent contact with our customer service team on 08/06/2011, your membership with Shopper Discounts & Rewards was cancelled and you were provided a refund of your last 3 charges. It is our understanding that you have asked for an additional refund.

If you would still like to seek an additional refund we request that you complete the claim form available on our website. Please print out a copy, complete all details and either fax or post it to us :

Shopper Discounts & Rewards, PO Box 450, Sevenoaks, TN13 9HN.

Fax: 01732 461560

To assist you in completing your claim form, your cancellation reference number is: 31714710

On receipt of your completed refund request form we will consider your claim and will respond to your refund request by email.

If you need any further assistance, please contact our Customer Contact Centre on our free phone number: 0800 731 9935 or by email at customerservice@shopperdiscountsandrewards.co.uk and we will be happy to help you.

Sincerely,

The Shopper Discounts & Rewards Team.

ironpetal

What do they MEAN CONSIDER a refund? They have taken money out of my bank without my authorisation and they will CONSIDER? refunding me? Im emailing watchdog.

marleyboy

Not hundreds of People - THOUSANDS - This is why refunding the known victims is loose change to them, the interest alone made in the banks by these scammers on a daily basis, makes them Millions, resulting in those who demand a full refund as being merely flies who get swatted.

sbglondon

Ironpetal

My experience is similiar, although they did not mention "considering" the balance refund. I sent the form (they actually sent it to our email address) they asked for back with the details of the cancellation number they provided and the full amount they scammed from my wife was refunded 10 days later as a series of £10 refunds totalling the full amount they took.


SBG

sbglondon

As a general observation I think the reason why this scam goes undetected for so long and thus be so successful for the scammers may have it's roots in the fact that most banks have now stopped sending out monthy hardcopy statements. Most people have to then go online and either download there statements or view the last few current transactions. I would guess that (like my wife), in the absence of a hardcopy statement, pay scant attention to their transaction history.

I would not mind betting that shoppersdiscount know this only too well and when people do eventually find out that the £10 per month has been running for several months may well be a bit embarrased about chasing up something that seems to have been condoned by them for so long.

Just a thought

SBG

ironpetal

Received this today by email after my initial enquiry.

Dear blah blah

Thank you for contacting our Customer Service centre so that they could assist you. As you requested, your Shopper Discounts & Rewards membership has been cancelled and refunds of the three most recent monthly membership charges have been issued. These refund should appear in your account as credits within the next 10 working days depending upon how frequently your credit/debit card issuer posts transactions. You will not be billed again.

Please be assured that we are taking your request for a full refund very seriously. However, it is required that you complete the additional refund request form available by clicking here and returning it to us by posting the form to Shopper Discounts & Rewards, P.O. Box 459, Sevenoaks, Kent, TN13 9HN within 30 days of receiving this email. Alternatively, you can fax the completed form to 01732 461 560. We will review your request immediately and an email with the status of your request will be sent to you.

I'd like to take this opportunity to provide you with information on how you joined the Shopper Discounts & Rewards programme. Our records show that on 5 October 2010 after completing a transaction on https://www.nationalexpress.com, you would have seen a banner on the National Express confirmation page which read, "Your purchase is complete. Click here to claim your £10 cash back incentive on your next purchase". By clicking on this banner, you would have been taken to the Shopper Discounts & Rewards offer page. On this page, you were offered the opportunity to join Shopper Discounts & Rewards, which was free for the next 30 days, and you were also offered a £15 cash back voucher towards your next purchase/booking at National Express which you accepted. You agreed to the membership by entering your name, address, credit/debit card information, your email address twice and a personalised password twice and then clicking on the "YES" button on the page. Immediately to the right of the "YES" button the "Offer and Billing Details" that relate to the offer were displayed. The Offer and Billing Details explained that you would be billed to the credit/debit card you had just provided. Immediately above the boxes where you entered your password was the statement:

"By entering my password as my electronic signature and clicking "YES", I have read and agree to the Terms Of Service and the Offer and Billing Details and authorise Shopper Discounts & Rewards to use my name, address and credit or debit card information that I provided for billing and benefit processing after my 30 day free trial."

Thus by accepting the offer, you agreed that the Shopper Discounts & Rewards programme membership would be billed to the card you had just provided. I've attached a copy of this page for your review. Immediately after clicking the "YES" button, a confirmation page would have appeared welcoming you to the programme. This page welcomed you to Shopper Discounts & Rewards and explained the terms and benefits of the programme.. Shortly after joining, you were sent an email welcoming you again to Shopper Discounts & Rewards and explaining how to access your membership. We sent you eleven more emails from 5 October 2010 through 1 June, 2011 with details of your membership and the programme benefits.

I’d like to thank you for trying Shopper Discounts & Rewards and I’m sorry you no longer wish to remain a member. I hope that you feel this matter has been dealt with to your full satisfaction. Please don’t hesitate to contact me should you have further queries. Alternatively, you contact the Shopper Discounts & Rewards Customer Service Centre on 0800 731 9935 or via email at customerservice@shopperdiscountsandrewards.co.uk. Our hours of operation are Monday-Friday 8am-8pm and Saturday 9am-4pm.

Regards,
Mary
Shopper Discounts & Rewards

ironpetal

The form theyve sent me is just another advertisment I dont understand whats going on??

fozmcfc

Ironpetal, did you or did you not do what they said you did after completing your purchase on the nationalexpress site.

Some people are suggesting that peoples details are just being passed onto these people.

If you didn't click on such a link and enter all those details and tick the T&C boxes etc, then I would be straight onto National Express about them passing your details to them without your authorisation.

ironpetal

Thanks will do......has anyone got a useful contact address for National Express?

I sent them an email earlier to say I will be speaking to a journalist about this situation. I received the following email!

On 10 June 2011 13:06, Customer Service - Consumer Affairs <consumeraffairs@webloyalty.com> wrote:
Dear blah blah

I'm sorry that you still have concerns as we strive to make our membership offers as clear as possible so that consumers can make an educated decision about our services. To expedite your Additional Refund request form, please send it to the attention of Mr. Kevin Stillwell. He is our Customer Service manager and he will make sure that your Additional Refund Request form is given priority attention. I will make him aware that you will be sending it shortly.

In the meantime, please let me know if I can be of additional assistance.

Regards,
Mary
Shopper Discounts & Rewards

lancelot4_2

I got caught as well. I've had seven payments taken via a payment to Grattan (won't be using them again).
They have promised to refund 3 payments automatically within 10 days and I have had to send a form to get the rest. Like a lot of people on this forum, I did not re-enter my bank details when I got caught.