[TEXT DELETED BY FORUM TEAM] "Shopper Discount & Rewards"

NonGeographicalMan

twoowi wrote: »

I'm going to try and get it sorted through HSBC (who my card are through) but i have to ring back between 8 and 6. Is this worth it or will it be fruitless, should i try direct to them. I am determined to get my money back.

HSBC will probably take the line that they are only there to step in as a last resort and you should try and sort the matter out first with the merchant if you can.

Its far better to try and cancel and get a refund from the company directly if you can. And they do always make a refund if you stick to your guns and insist that the money was taken without your agreement and that they must by law refund you or else you will have to report the matter to Consumer Direct, Trading Standards and The Police.

henryrootjr

I recently found that £10.00 was being taken from my account by these people and informed my bank.

They were surprised to find that although the £10.00 was being taken - there wasn't a valid direct debit set up for it??

I traced the company back to Ticketmaster and immediately complained to them directly via E-mail.

Within 3 working days I had a response from Ticketmaster telling me that they were happy that there was no con and that many customers benefit from the membership.

Nevertheless they informed Shopper Discounts and Rewards of my complaint and lo and behold they immediately cancelled my account and refunded the money that they'd taken from my bank.

I think that it's worth pointing out though, that Shopper Discounts and Rewards also provided me with a screenshot of a form that I'd supposedly filled in, giving them permission to take money from my account and clearly showing a membership fee of £10.00 a month, all backed up by password information and details that I would have had to complete were I to actually want to use their services.

The only problem is - I had never seen it before!!

I've racked my brains over this and can only suggest that when you click on the 'free money off your next purchase' pop-up, it gives Shopper Discounts and Rewards the key to contact Ticketmaster for your bank details (merely claiming that you'd signed up for the membership).

Ticketmaster pass on all your details (without asking for proof that the form has been filled in) and Shopper Discounts and Rewards begin taking money.

Then when they're challenged they quickly cancel the account and give you a full refund - that's to keep you from taking things any further.

Ticketmaster (in fairness) have said that they take these matters very seriously and thanked me for my complaint.

Perhaps they're being cleverly scammed too? :cool:

MothballsWallet

Flyboy152 wrote: »

Disgraceful yes; surprising, no. About par for the course for them I think.

From Mr. O'Leary's persona in TV interviews, I get the impression he'd sell his own mother. Of course, it could all be an act to mess with the media. But you can mess with the media without being a "bottom".

MothballsWallet

ebookersservice wrote: »

In response to pickledtink I can confirm our relationship with the ShopperDiscounts and Rewards programme came to an end in December last year.

As such it no longer appears on the site.

Don't forget to request permission from MSE to post on behalf of your company? It's in the forum rules, at the top of each page.

twoowi

thanks guys, got my money back. or, it's on the way

kentishlin

I've been informed that my credit card has been fraudulently used for over £1000. Now I have recieved the bill it appears the only new item on there before my card was 'hacked' was for discount shopper.co.uk. I must have accidently accessed this site while buying from J D Williams online (something I have never done before and never will again). Discount shopper are charging me £10 a month for nothing! J D Williams assure me this is a secure 3rd party. No it's not! I have no idea how I managed to sign up for this £10 a month. I am so careful online. My advice is to avoid both J D Williams and Discount Shopper plus any other company that deal with this site.

foolishboy

b3njamin wrote: »

Not sure what everyone's problem is (I have no interest in reading the entire thread looking for people who shared my experience) but my service with RewardsFirst was exemplary - I signed up for a £10 cashback reward after purchasing from eBay, posted my invoice and details as requested, received my cheque and cancelled my trial. Easy, no charges, exactly as stated. Perhaps people need to read what they're signing up to before giving out their card details?

My experience was similar except I had to fight a bit for the cashback, I sincerely doubt they're stealing peoples card details from the transaction with the initial vendor - it's clear you go to another site and you re-enter your details to confirm your trial etc.. or at least it is now, perhaps it wasn't in the past.

FB

FloatyBubble

I'm new too all of this. I think I've just signed up with them so I could get 15 cashback from them next time I placed an order with fragrance direct. What should I do should I call them and cancel straight away or is there any way I can cancel my membership online?

glendam

Thanks to this thread I have been spared from parting with any money. I got caught by ticketmaster too seemed really good as I was intending to book a second lot of tickets anyway.
As usual I did read the small print or read the whole email when it arrived.
I cancelled account on line then followed it up with a phone call to make sure.
I will look into things better in future.
Thanks again
Glenda

DennisBlue

geordie_ben wrote: »

mary PM'd me too, I just ignored it

The worst of these is RewardsFirst.
I only recently found that we have been paying them £14.95 on a credit card since December. I have managed to stop any further payments and cancelled the card to be absolutely sure, but despite following the template from Geordie Ben (thanks a lot for this, Ben), RewardsFirst have refused any possibility of a refund. I have had 2 emails back which both confirm that they sent me an email in late November confirming the offer and that I would be charged monthly. It all started with an ebay purchase - and I don't even think I got the £10 discount either!

They (Serena) said "To become a member you have to physically input your details in the empty field provided and this includes your payment card details" I have NO recollection of ever doing this. But likewise cannot disprove it.

It's a slightly costly lesson at £60 to learn, though. Be VERY vigilant on ebay and DO look a gift horse in the mouth!

And, I should have done a Google or MSE search for "RewardsFirst Scam?", before clicking forward, then.

That's where they catch you though, is it worth all the hassle to chase and chase for a (relatively) small amount?