Problem with a Buyer

Cute_'n'_Quirky

shelly wrote: »

Already been removed. Post #60

No it hasn't - I got ebay to remove the last one not the first one. They said that the feedback was important on both sides and that it would remain.

Yet they have removed my negative for her on her account

This is the ebay email -

Hello,

Thank you for writing back to us regarding your request to remove the
negative feedback you received from member "xxxxxxxxx". Please allow
me the opportunity to assist you further.

I've reviewed the situation again but we still can't remove the main
feedback you received, only the follow up feedback have fit our feedback
removal criteria.

The decision isn't based on our judgement of how the transaction was
concluded, or on whether you're to blame for the feedback you received.

As mentioned in the last email we sent you, a belief that a comment is
untrue, undeserved or left in retaliation is not one of the
circumstances in which we'll remove feedback. We have this policy
because feedback is a member-to-member system. If eBay got involved in
feedback disputes, feedback would become eBay's opinion rather than
members' opinions.

We remove feedback only in exceptional circumstances, for example if the
comment contains obscene language, or if eBay receives a court order to
remove the feedback. We made some suggestions in our previous email on
what you can do about the feedback you received.

frivolous_fay

I'm confused then... who left
'(28-Mar-08 16:13): ITEM NOT PAID FOR - NPB STRIKE GIVEN TO BUYER & IN THE HANDS OF THE POLICE'?

(Post 57)

Cute_'n'_Quirky

That was MY reponse to the negative left by the NPB

frivolous_fay

I think you fell foul of the feedback rules by saying they were given a strike. That does, in a roundabout way, make reference to an ebay investigation.

I'm getting confused about who said what and what has been removed.

Basically, anything that mentions strikes, police or paypal disputes qualifies for removal. Use this to your advantage, if you can.

Cute_'n'_Quirky

frivolous_fay wrote: »

I think you fell foul of the feedback rules by saying they were given a strike. That does, in a roundabout way, make reference to an ebay investigation.

I'm getting confused about who said what and what has been removed.

Basically, anything that mentions strikes, police or paypal disputes qualifies for removal. Use this to your advantage, if you can.

The NPB has not complained about that so we will forget that for the moment.

I am complaining that ebay have removed the negative I left for the NPB - totally and completely vanished into thin air! Not just the feedback - the whole negative

Ebay are supporting a Non-Paying Buyer - from whom I won an Unpaid Item Dispute, which has not been paid for

frivolous_fay

Cute_n_Quirky wrote: »

I am complaining that ebay have removed the negative I left for the NPB - totally and completely vanished into thin air! Not just the feedback - the whole negative

Yes, unfortunately that happens if you leave feedback that qualifies for removal.

She's undisputably the psycho buyer from hell, but you tripped up there and played into her hands

Cute_'n'_Quirky

frivolous_fay wrote: »

Yes, unfortunately that happens if you leave feedback that qualifies for removal.

She's undisputably the psycho buyer from hell, but you tripped up there and played into her hands

The negative should have been left there even if the wording was removed

She did get a NPB strike

frivolous_fay

I think you're muddling up feedback removal - if a NPB leaves a neg and it qualifies for removal, the rating is removed, but the comment stays.

If a neg breaks the rules otherwise, it's removed completely.

We all know that fair, true feedback can be removed, - so regardless of whether they got a strike, whether the police are looking into it, or whether paypal have had to mediate - you can't say so in any kind of feedback.

shelly

frivolous_fay wrote: »

I'm getting confused about who said what and what has been removed.

Same here it seems

reehsetin

Cute_n_Quirky wrote: »

However she has reported me to the police for fraud - as soon as the police heard the full story - that the p/o had never been received there was no problem at all.

jeez i hope they do her for wasting police time, horrible experience stuff like this is what puts people off ebay!!