Tesco "10 items or less" checkout.

Brooker_Dave

pinkshoes wrote: »

What is the point of having "10 items or less" checkout, when the staff make no effort to enforce it?!

This woman two people infront of me, in the "10 items or less" queue, had 22 items (mainly clothing) in her basket, each requiring the security tag taking off.

You should have given her a good hard !!!!!slap and sent her to a normal checkout, and then demanded compensation from tescos.

UKTigerlily

Having worked in Asda on basket tills/main checkouts & customer services, I can agree with whoever said if we let the people with more than 10 items through we'd get abuse from the queue (Quite rightly!) & if we sent them away we'd get the customer abuse us & they'd go & complain to customer services or a manager (And the manager would then give them a giftcard & b*****k us.

Only trouble with tills cutting out at ten items is they then say they'll split the stuff into two transactions, or pass it to someone they're with etc, it can take longer telling them they can't do that than just sticking their c**p through

Either way i'm glad i'm out of there

bluetimone97

As I was heading to a checkout one day with a small trolley and about 14 items in it, one of the supervisors was directing people to empty checkouts, I was directed to checkout number 18 and only once I had walked right down the store looking for number 18 did it become apparent that I had been sent to the 10 items or less/fewer checkout.
I was completey confused and headed back towards her where I was told not that was correct and as they were quiet down there they could serve me.
Then had to apologise to the person behind me in the queue as I am sure they thought I had chosen this checkout myself.

custardy

bluetimone97 wrote: »

As I was heading to a checkout one day with a small trolley and about 14 items in it, one of the supervisors was directing people to empty checkouts, I was directed to checkout number 18 and only once I had walked right down the store looking for number 18 did it become apparent that I had been sent to the 10 items or less/fewer checkout.
I was completey confused and headed back towards her where I was told not that was correct and as they were quiet down there they could serve me.
Then had to apologise to the person behind me in the queue as I am sure they thought I had chosen this checkout myself.

well thats the managers discretion. better that than huge queues and empty 10 items queues

laalaa

I was in Asda a few weeks ago when there was a lady putting her whole TROLLEY full of shopping through the express self service checkouts, but dividing it up into 10 items and then paying.

no one said anything to her!

pinkshoes

I've never been a "check-out chick", but I guess if someone blatantly had more than 10 items, I'd risk the abuse, point to the "10 items or fewer*" sign, and politely ask them to join the appropriate queue. I don't mind getting abuse from people who are in the wrong. They're probably just angry at their own numptiness. Perhaps I'd be nice and tell them to move as soon as they joined the queue, rather than letting them get to the front, and THEN sending them away.

*MUST call into Tesco again and see what it actually says!!

uktim29

Have you concidered that the fuss and argument they'd make might actually take much longer than it would take to scan their extra items. Because believe me, thats what those people are like!

Chas

pinkshoes wrote: »

The wet drip at the check out just sat there looking gormless

One of the joys of working at Tesco was that when customers treated you like an idiot I gave them the satisfaction of acting like one. :rolleyes:

vikingaero

grayme-m wrote: »

There is an easy way to sort it, make the till stop processing after ten items. They can then take the other items to another till....

What the supermarkets should do is impose different prices if you attempt to shop at the "10 or less" tills.

11th item gets scanned at normal price
12th item adds 10% to your total bill
15th item adds £20 onto your bill

asharon

so her english wasn't great, could it be she didn't know about the ten item rule ?