Tesco "10 items or less" checkout.

pinkshoes

asharon wrote: »

so her english wasn't great, could it be she didn't know about the ten item rule ?

pinkshoes wrote: »

She delayed the queue because it took her forever to explain in english to the guy behind her that she wanted him to go infront as she was aware she had too many items in her basket and he only had 2

???

I "speak" several languages, so am generally very tolerant of those who have english as a 2nd language. I am not tolerant of those who try and "bend the rules"

pinkshoes

Chas wrote: »

One of the joys of working at Tesco was that when customers treated you like an idiot I gave them the satisfaction of acting like one. :rolleyes:

Well personally I thought it was a pretty accurate description, and rather more interesting than writing "the somewhat skinny white guy with a large oozing spot on the left hand side of his chin that was in desparate need of squeezing".

I didn't treat him like an idiot, but I didn't have alot of respect for him for not telling this woman to change queue. And if you're interested, the whole time she was trying to talk to him while she was being served, he was smirking as he couldn't really understand her, and wasn't interested in why she was buying each item of clothing. :rolleyes:

grayme-m

pinkshoes wrote: »

Well personally I thought it was a pretty accurate description, and rather more interesting than writing "the somewhat skinny white guy with a large oozing spot on the left hand side of his chin that was in desparate need of squeezing".

I didn't treat him like an idiot, but I didn't have alot of respect for him for not telling this woman to change queue. And if you're interested, the whole time she was trying to talk to him while she was being served, he was smirking as he couldn't really understand her, and wasn't interested in why she was buying each item of clothing. :rolleyes:

I can empathasise with him. I spent a single morning selling lottery tickets; I sold so many 'winning tickets', each time the buyer thought it was just the wittiest thing I'd ever been told. :rolleyes:

TAG

I was in Sainsburys on Monday and queued at the kiosk with '5 items' in my basket because I wanted some cigarettes as well.

After waiting for the cashier to finish her conversation with the person in front of me, who hadn't bought anything, she then proceeded to lecture me on the fact that I was only allowed 10 items at that till.

Why? I only had 5.

grayme-m

TAG wrote: »

I was in Sainsburys on Monday and queued at the kiosk with '5 items' in my basket because I wanted some cigarettes as well.

After waiting for the cashier to finish her conversation with the person in front of me, who hadn't bought anything, she then proceeded to lecture me on the fact that I was only allowed 10 items at that till.

Why? I only had 5.

Exactly, you needed to buy another five items...

Chas

pinkshoes wrote: »

Well personally I thought it was a pretty accurate description, and rather more interesting than writing "the somewhat skinny white guy with a large oozing spot on the left hand side of his chin that was in desparate need of squeezing".

I didn't treat him like an idiot, but I didn't have alot of respect for him for not telling this woman to change queue. And if you're interested, the whole time she was trying to talk to him while she was being served, he was smirking as he couldn't really understand her, and wasn't interested in why she was buying each item of clothing. :rolleyes:

I didn't actually say you did treat him like an idiot, but you said he was a wet drip who looked gormless - not quite sure how that translates into your latest description of a skinny guy with a spot. :rolleyes:

Perhaps he's so gormless that he can't actually count so he doesn't know how many items a customer has? He must be thick, after all - he works at a supermarket. :rolleyes:

Perhaps he couldn't care less how many items a customer has in their basket - he's paid to sit there & serve customers & that's exactly what he did.

Or maybe he's not quite so wet & gormless as you thought & thought to himself, 'hey this woman isn't going to understand if I try to explain that it's 10 items or less & by the time I've explained it to her I might just as well have served her'

You (and possibly other people in the queue?) were the one upset by the fact that the customer had too many items, you didn't take it up with the customer, so you should raise the issue with the customer service manager.

Have you ever worked on a checkout? If not, why not give it a try. It's a great way to see a cross section of the public, just like any other job in customer service. The vast majority of customers are polite & friendly, but there are some who are complete pigs & treat checkout operators like gormless wet drips. Sometimes it's easier to just act like one so the customer isn't disappointed.

That gormless wet drip might have being doing his job to the very best of his ability for all you know.

A customer asked me once if I was thick, my reply was 'errrr dunno, I've never been clever enuff to work out whever I'm thick, stoopid or all three' :rotfl:

pinkshoes

Chas wrote: »

Perhaps he couldn't care less how many items a customer has in their basket - he's paid to sit there & serve customers & that's exactly what he did.

Yes, you're right. At least he's doing a job and not scrounging benefits like some charming people do! (Anyone see those chavs on tv last night who refused to do £7/hour veg picking as it was "beneath them" and would rather sign on?!?!)

.

Chas wrote: »

Have you ever worked on a checkout? If not, why not give it a try. It's a great way to see a cross section of the public, just like any other job in customer service. The vast majority of customers are polite & friendly, but there are some who are complete pigs & treat checkout operators like gormless wet drips. Sometimes it's easier to just act like one so the customer isn't disappointed.

Nope, never worked as a check-out chick, but I'd probably enjoy analysing all the customers by what they buy:D - I have a rather vivid imagination when I'm not using much brain power.

I have done customer complains before though! SO much fun. I don't really get stressed or irritated often, so oddly enjoyed having people moaning down the phone all day.

I have also done chocolate packing, candle wick straightening, and putting lids on toilet rim sticks to name a few...:p

lindos90

sarahg1969 wrote: »

I got sent away from the "baskets" checkout once, because I had a trolley. I had an 18-month old and a brand new baby in the trolley. And ONE item. But the SA just didn't get it. :rolleyes:

I had this issue at the '10 items or less' isle a while ago at a local supermarket, yes i had a trolley (the ones that accomodate the baby car seat), but only about 6 items in the trolley.

The assistant said i could not use the isle because it was for baskets only.....I politely explained i had my sleeping baby in the seat, and would not be able to carry her, and the changing bag, and a basket, and that I had only got 6 items, which was equivelent to a very small basket load.

But she was quite adament it was for baskets only, and could only serve me if I took my 6 items out of my trolley, transfered and them into a basket!! Initially I thought she was joking, but no, thats what she requested me to do, she even said i couldnt put the loaded basket into the trolley, as that would not count!!!:eek:

Still to this day I can not figure out if she was a 'jobs worth' or was just messing with me!

Well at least a couple of the customers behind me had a laugh when they watched me follow her instructions!

Im not necessarily complaining about it, I just think some rules, or at least the way they are inforced are absered!

Neither myself or the assistant were rude to each other, she just stipulated the conditions of using the checkout, and I obeyed!!

In another supermarket I was once told that the wide isle was not suitable for pushchairs as it was a health and safety risk (wheelchairs and trollys have wheels too though?!)

sillyvixen

sorry to all out there!! but my experiance with 10 items or less (gramatically fewer - and i know this and i im dyslexic) is that it is easier for staff to take large loads (sometimes trollys full) as customers dont have good enough english to understand the consept!! i was rencently in a que next to such a till when the girl tried to explain the situation to the polish guy he didn't understand and after several attempts she put a trolly load through.

hollydays

I was once in a queue and was harangued by another customer because I had 9 items plus a bag of loose courgettes.She was counting my courgettes individually! Is it called basket rage?