Help! Tesco coupon policy? I've been banned!

ben500

HeHe
I think if we combined our grey areas we still wouldn't have anywhere near the beachfull of pebbles our friend has to contend with.

fdj100

CrazyChemist wrote:

If you're a security guard, perhaps you could explain whether customers' pictures are taken from CCTV and shown to staff to watch out for them?

Unable to do that, we would be in contravention of the Data Protection Act.

MyUserNamesTaken

ben500 wrote:

I think and I stress think that in this instance a police officer could have powers of arrest as his or her primary role is crime prevention not detection and If they had cause to believe that she intended to PERMANANTLY deprive Tesco of their property then they would in order to prevent the impending theft of the card, of course they would have to ascertain that it was the intention to permantly deprieve and not just temporarily. It's a bit of a grey area for me but I think the law would fall on the side of a police officer under these circumstances

Actually, Ben, the policewouldn't have powers of arrest, as no crime has been committed. The fact that Tesco willingly gave the customer a clubcard, means there isn't the required dishonest appropriation needed alongside the permanent deprivation of goods for the crime of theft to have been committed. In other words, it would still be a civil matter and the police would not get involved.

ben500

MyUserNamesTaken wrote:

Actually, Ben, the policewouldn't have powers of arrest, as no crime has been committed. The fact that Tesco willingly gave the customer a clubcard, means there isn't the required dishonest appropriation needed alongside the permanent deprivation of goods for the crime of theft to have been committed. In other words, it would still be a civil matter and the police would not get involved.

Well that certainly looks as, if not more plausible than my interpretation and I am not about to challenge it, I was trying to view from a judgemental point of view in that the officer would have least been able to demonstrate, that, he acted in good intent in the belief he had an opportunity to prevent a crime, and that anyone sitting in such a case would take the view that whilst not strictly lawful at the same time not unlawfull or unreasonable even given the information available to the officer at the time.

My opinion not a challenge just looking to bounce my thoughts.

igloo

Chilled wrote:

Not sure if it had been cleared up as I haven't got the time to read all the pages, but if you had your clubcard in your possession then Tesco were in fact able to detain you as you are refusing to return Tesco property. It's stated in the T&S that the clubcard is in fact their property.


My job role is a Tesco Extra Security Manger ( previoulsy was a Customer Service Manager ) so if I can be of any help in explaning anything that people are unclear on.

Sorry if I've caused a little confusion here but they did not detain me to get my clubcard back.

They took me to the office because of my coupons.

They only asked for my clubcard when I refused to give my name. THEN they said I couldnt leave until I have it back.
:mad:

Edinburghlass wrote:

.........

Three hours after leaving the shop she phoned the shop, once again to find out the policy on using coupons/vouchers not to complain about the Customer Service Manager and/or the security guard and nor did she complain about this to the shop manager when she spoke to him the next day.

The thought of the police didn't come into the equation for Igloo until the words, detained against her will, false imprisonment, assault etc etc were brought up by other posters. She posted on here to find out about Tesco's coupon policy.
............

Edinburgh lass.... just to let you know, when I phoned the overall Tesco manager the next day, I DID complain about the security manager. It must have taken me all of 15 minutes to explain to him from start to finish my entire story (including the CS manager telling me their "one coupon" policy and me writing to HO to find out differently). During my entire conversation with him I spoke tidily, not shouting or anything like that but when i got to the point about the security manager, I did get upset and choked up and told him that he was very intimidating and scary. He told me that he would have a "word with him". I told him that I felt that strongly about it that I had phoned the police for advice, he didnt say anything.
:mad:

Update-
No change really, written to HO and still waiting for a reply.

I phoned the police the night it happened who have logged it and said that if I want to report it, to phone them back.

Thats about it really, thanks to all for your posts! I never expected this sort of reaction!

I can also see that some are getting into disagreements with one another on here. Sorry!

biglugs

How about while you are checking your powers to detain you check the chillers for us and let us know what misprices we can grab in your store.

Or better still spend your time restocking the shelves with some more beef - my store keeps running out

As for anyone believing that the police would detain and arrest someone for theft because they refused to give Tesco back their Clubcard on the spot - I think the store manager would be more likely to get arrested for wasting police time!! Can you imagine how it would look in the national press - "Gun Gangs Run Riot as Police Recover Clubcard from Tesco Shopper!" And how much fun would the Magistrates have tossing it out of court
I'm not a lawyer (not even a Barrack-room one) but I fail to see how this could be anything more than a civil matter. Imagine the case of "my" Internet Explorer software - it doesn't actually belong to me - but what would the Police say if Microsoft asked them to send two officers round to my house to take their software back?

wallace_3

RogerPJ wrote:

Tescos get funny about manufacturer's coupons (i.e. not their own) as they don't bother claiming them back. A friend of mine worked for Tescos and said they just ditch most of the vouchers as it costs more to process them than to claim them back.

ben500 wrote:

I'm sorry but your friend is mistaken Tesco do indeed redeem all of the coupons, the only coupons that are binned are competitors coupons ie Sainsbury 10% total bill etc as Sainsbury are hardly going to re-imburse them.

bagand96 wrote:

I can verify that his friend is not mistaken, a lot do get redeemed but for quite a few, its not worth the hassle.
YES - I work for Tesco

I'm not looking to start an argument here - I'm just pointing out that in your quest to make out Tesco as an evil corporation, the truth is becoming fabricated.

bunking_off

Fifer wrote:

(PS You asked about my 'stoozing forum' comment last night. I was suggesting that anyone who thinks using too many vouchers is immoral must have serious problems with people acquiring as many 0% interest credit cards as they can, with the sole intention of using them to offset the capital of their mortgage, as is being discussed in the stoozing board (under Credit Cards). I think it's a great idea, but then I'm all for extreme money saving if you have the time, discipline and inclination (and aren't in front of me in the check-out queue)

<Hopefully this won't meander off topic for long, otherwise it'll have to be transferred to a different board>

I've got £25k of my mortgage stoozed onto 0% deals. As far as I can see, I can't see anything in the T&Cs of credit cards which restricts what I'm allowed to use my credit cards to pay off. Perhaps you could explain in exactly which way I'm acting immorally? The companies give me credit @0% so long as I pay off by a defined date, which is exactly what I do. I'd say the fact I use that to pay for my house rather than drinks down the boozer is sensible, not immoral.

ben500

wallace wrote:

I'm not looking to start an argument here - I'm just pointing out that in your quest to make out Tesco as an evil corporation, the truth is becoming fabricated.

Like I said your words not mine, as for jigsaw quotations I'm sure we can add a few to those take a look at my signature how appropriate for this situaton.

ben500

bunking_off wrote:

<Hopefully this won't meander off topic for long, otherwise it'll have to be transferred to a different board>

I've got £25k of my mortgage stoozed onto 0% deals. As far as I can see, I can't see anything in the T&Cs of credit cards which restricts what I'm allowed to use my credit cards to pay off. Perhaps you could explain in exactly which way I'm acting immorally? The companies give me credit @0% so long as I pay off by a defined date, which is exactly what I do. I'd say the fact I use that to pay for my house rather than drinks down the boozer is sensible, not immoral.

I can't be sure of this but I suspect fifer was merely giving stoozing as an example as to how different people view different acts of moneysaving, we live in an incredibly complex society and what is acceptable to some is unacceptable to others, that doesn't make it wrong just different, The banks are crying their eyes out about the way some people use their cards to avoid interest charges, I am not overly familiar with stoozing myself as I am not a stoozer fortunately you don't need to stooze coupons your always in credit. Similar challenges are made within these very forums about many aspects of moneysaving whichever methods you use there are always going to be those that criticise you for doing so, very often just because they don't understand the concept of your particular method. Boots points,coupons, stoozing, clubcard, nectar card, check them out they all have threads and they all have their own critics, you can usually pick them out by reading the last line of their post it usually goes "it's people like you who spoil it for the rest of us"

I don't think it was intended as a personal retort to yourself, he/she even qualified this by saying that he/she approved of stoozing.