Help! Tesco coupon policy? I've been banned!

Fifer

This is the problem with this whole thread, everyone drawing incorrect inferences ...

... Do you want this to happen with Tesco due to libelous postings on here regarding two Tesco employees?

Pot ... kettle? Given that the Tesco branch has not been named, let alone the staff members and that even if the individuals could be identified, any statement would have to be untrue to be considered libelous (and that's doubtful), I think we are on pretty safe ground. It's also a tad ambitious to expect that every post on an internet forum will address only the specific question posed by the OP and that no discussion will result relating to any other details provided, particularly when they are of as contentious a nature as those debated here.

ben500

wallace wrote:

Well your knowledge has already been shown wrong after you said Tesco redeem every coupon they get; two other people with actual experience clearly stated that they don't.

So perhaps wherever you get your knowledge is not as reliable as you might think.

I think you'll find those are your words not mine. you might like to return to that particular post for clarification.

Chilled_2

Not sure if it had been cleared up as I haven't got the time to read all the pages, but if you had your clubcard in your possession then Tesco were in fact able to detain you as you are refusing to return Tesco property. It's stated in the T&S that the clubcard is in fact their property.


My job role is a Tesco Extra Security Manger ( previoulsy was a Customer Service Manager ) so if I can be of any help in explaning anything that people are unclear on.

ben500

Chilled wrote:

Not sure if it had been cleared up as I haven't got the time to read all the pages, but if you had your clubcard in your possession then Tesco were in fact able to detain you as you are refusing to return Tesco property. It's stated in the T&S that the clubcard is in fact their property.


My job role is a Tesco Extra Security Manger ( previoulsy was a Customer Service Manager ) so if I can be of any help in explaning anything that people are unclear on.

It may be their property but they do not have the right to detain you if you refuse to give it up, there are channels that can be pursued to obtain it but that is not the correct one as the card had been given/sent/posted or collected originally with the consent of the owner, if Tesco want it back and the carrier is not willing to surrender it the only option open for them to retrieve it is through the civil courts and not the criminal courts. If you are as you say you are a store security manager you should know this and would do well to have it confirmed by others, or risk falling foul of the law, or even worse supplying those on the shop floor actually carrying out your instructions with the means of getting themselves in a similar situation, I've no doubt that after this is resolved something will get cascaded to you along those lines anyway.

CrazyChemist_2

If you're a security guard, perhaps you could explain whether customers' pictures are taken from CCTV and shown to staff to watch out for them?

I got some cheese refunded the other day because I was overcharged, now, I seem to be treated like some criminal. Hope you can confirm/deny this truthfully...

Fifer

Not sure if it had been cleared up as I haven't got the time to read all the pages, but if you had your clubcard in your possession then Tesco were in fact able to detain you as you are refusing to return Tesco property. It's stated in the T&S that the clubcard is in fact their property.


My job role is a Tesco Extra Security Manger ( previoulsy was a Customer Service Manager ) so if I can be of any help in explaning anything that people are unclear on.

I think that it's you who is unclear about your rights to detain. Being a manager or a security employee gives you no more right than any member of the public to detain anyone. Those rights are limited to the power of citizens arrest if a criminal offence has been commited. igloos refusal to surrender her card is a civil matter as she had not stolen the card. No criminal offence had been committed (at least not by igloo ... ) so there was no right to detain. In fact, under these circumstances, I'm not even sure if a policeman could have legally detained her. It seems that Tesco's training of it's security personnel may be suspect ...

ben500

How about while you are checking your powers to detain you check the chillers for us and let us know what misprices we can grab in your store.

ben500

Fifer wrote:

I'm not even sure if a policeman could have legally detained her. It seems that Tesco's training of it's security personnel may be suspect ...

I think and I stress think that in this instance a police officer could have powers of arrest as his or her primary role is crime prevention not detection and If they had cause to believe that she intended to PERMANANTLY deprive Tesco of their property then they would in order to prevent the impending theft of the card, of course they would have to ascertain that it was the intention to permantly deprieve and not just temporarily. It's a bit of a grey area for me but I think the law would fall on the side of a police officer under these circumstances

Fifer

My reasoning was that the police officer would need reasonable grounds to believe that a crime had been committed or was about to be committed. If they were aware of the fact that the card had been issued to igloo by Tesco, I think that there's a reasonable chance that a court might take the view that no reasonable grounds existed. I admit it is debatable (which is why I said I wasn't sure) but what is beyond any doubt is that Tesco employees have no right of detention under these circumstances.

(PS You asked about my 'stoozing forum' comment last night. I was suggesting that anyone who thinks using too many vouchers is immoral must have serious problems with people acquiring as many 0% interest credit cards as they can, with the sole intention of using them to offset the capital of their mortgage, as is being discussed in the stoozing board (under Credit Cards). I think it's a great idea, but then I'm all for extreme money saving if you have the time, discipline and inclination (and aren't in front of me in the check-out queue)

trafalgar_2

ben500 wrote:

I think and I stress think that in this instance a police officer could have powers of arrest as his or her primary role is crime prevention not detection and If they had cause to believe that she intended to PERMANANTLY deprive Tesco of their property then they would in order to prevent the impending theft of the card, of course they would have to ascertain that it was the intention to permantly deprieve and not just temporarily. It's a bit of a grey area for me but I think the law would fall on the side of a police officer under these circumstances

I think the police officer would be on the floor laughing if this situation arose

luckily in most circumstances ,thank heavens ,common sense still prevails with most people ,managers and shoppers:cool: