No Sound On PC

Toxteth_OGrady

solly wrote:

PCI/PNP audio this should tell you the card you have installed.

Might be worth a try but the usual problem with these 3rd party hardware diagnostic apps (cf. Sisoft Sandra, Belarc Advisor inter alia) is that they detect the drivers. If the h/w is invisible to the OS because there are no drivers a 3rd party app is unlikely to pick it up.

@Mirry

Another thought. Before you replaced your mobo, did you buy your PC pre-built, sound card and all. If so what make and model is your original pc?

And another thought, miroslav. Because you downloaded the drivers for the integrated sound and enabled it in the BIOS, you could use that instead of the PCI card, until you've found the drivers for that. The fact Everest has detected the AC 97 shows it should be working. If you re-run dxdiag I bet you'll see a 'Sound' tab that shows AC 97 as your sound device.

All you need to do is unplug your speaker connection from the PCI green socket and plug it into the motherboard green socket (not mouse), slightly higher up at the back of your computer.

It'll work but is unlikely to be as good sound quality as the pci card.

:cool:

TOG

Miroslav

Toxteth_OGrady wrote:

You'll need to pull the card before you install the drivers anyway.

As I always tell folks, it's a lot easier to swop out a pci card than to change a 13 amp plug so don't worry.

:cool:

TOG

I hope it's that easy, I really do.

If not, I've only got 8 days after today until the engineer and 3 of those I'm away anyway.

Miroslav

Toxteth_OGrady wrote:

Might be worth a try but the usual problem with these 3rd party hardware diagnostic apps (cf. Sisoft Sandra, Belarc Advisor inter alia) is that they detect the drivers. If the h/w is invisible to the OS because there are no drivers a 3rd party app is unlikely to pick it up.

@Mirry

Another thought. Before you replaced your mobo, did you buy your PC pre-built, sound card and all. If so what make and model is your original pc?

:cool:

TOG

Yes, it was all pre-built with sound card, the lot.

It's a Packard Bell Imedia 6200

Quite an old machine now (5 years)

Toxteth_OGrady

Check edit on my last post.

Miroslav

Toxteth_OGrady wrote:

Might be worth a try but the usual problem with these 3rd party hardware diagnostic apps (cf. Sisoft Sandra, Belarc Advisor inter alia) is that they detect the drivers. If the h/w is invisible to the OS because there are no drivers a 3rd party app is unlikely to pick it up.

@Mirry

Another thought. Before you replaced your mobo, did you buy your PC pre-built, sound card and all. If so what make and model is your original pc?

And another thought, miroslav. Because you downloaded the drivers for the integrated sound and enabled it in the BIOS, you could use that instead of the PCI card, until you've found the drivers for that. The fact Everest has detected the AC 97 shows it should be working. If you re-run dxdiag I bet you'll see a 'Sound' tab that shows AC 97 as your sound device.

All you need to do is unplug your speaker connection from the PCI green socket and plug it into the motherboard green socket (not mouse), slightly higher up at the back of your computer.

It'll work but is unlikely to be as good sound quality as the pci card.

:cool:

TOG

Hmmm, doesn't seem to be another 'hole' with the same connection on the back.

I think personally windows hasn't loaded something as why would need my Windows ME disk?

Plus all the sound options are grey and I can't change settings.

Toxteth_OGrady

Your Windows problem, may or may not be coincidental.

Just checked the Packard Bell support page for your pc here and it doesn't have a pci sound card, only the motherboard integrated sound. This is borne out by you saying that there is only one place on the back of your pc where you can plug in the speakers.

Best bet will be to download the drivers from MSI again and extract them to a Temp folder. You can then run the 'Add Hardware Wizard' again and instead of automatically searching for the drivers you can manually point to the temp folder.

I'll go find the right drivers file for you to download.

In the meantime to sort out your Windows problem, open a DOS prompt and type:

sfc /scannow

:cool:

TOG

Miroslav

Toxteth_OGrady wrote:

Your Windows problem, may or may not be coincidental.

Just checked the Packard Bell support page for your pc here and it doesn't have a pci sound card, only the motherboard integrated sound. This is borne out by you saying that there is only one place on the back of your pc where you can plug in the speakers.

Best bet will be to download the drivers from MSI again and extract them to a Temp folder. You can then run the 'Add Hardware Wizard' again and instead of automatically searching for the drivers you can manually point to the temp folder.

I'll go find the right drivers file for you to download.

In the meantime to sort out your Windows problem, open a DOS prompt and type:

sfc /scannow

:cool:

TOG

Hmmmm, again.

The PC Servicecall people tried getting me to d/l the drivers for the PCI. I'm just wondering if the engineer has ballsed up. I did speak to someone at PC World who asked me to describe him and when I did and gave his name, they just smiled and said oh dear Sounds like he's a bit of a dodgy one

I will try to d/l drivers again and see what happens from a temp file.

btw, that MS dos prompt just says bad file name

Toxteth_OGrady

@mirry

This link downloads the correct AC 97 audio codes (drivers) for your VIA southbridge chipset. Extract the zip file to a temp folder (or your desktop) and then run the Setup.exe. Reboot and you should be good to go.

:cool:

TOG

Miroslav

Toxteth_OGrady wrote:

@mirry

This link downloads the correct AC 97 audio codes (drivers) for your VIA southbridge chipset. Extract the zip file to a temp folder (or your desktop) and then run the Setup.exe. Reboot and you should be good to go.

:cool:

TOG

Thanks That's a different download than I have tried before, will give it a go.

Toxteth_OGrady

If that doesn't work properly do this again from your earlier post:

Tried the hardware wizard, found 2 things - PCI multimedia was one of them. Installed but has a problem (code 28) needs drivers.

It went onto windows web update but asked me to put in my Windows ME disk as it needs some things (ks.sys being one of them)

Put the ME disk in when asked and follow the prompts. If the original ks.sys file is corrupt in your C:/Windows/System32/Drivers it will stop your audio working; it should replace it from the installation CD.

If that doesn't work I've got one more trick up my sleeve.

:cool:

TOG