Beware of E4B contract

lordie

UtilityMan wrote: »

"As for loosing £3m a month on sales,,,,, rubbish I am informed from a reliable source that there T/O is not even £3m, in fact far less."

Come on lads £3m divided by £2k spend per customer = 1500 customers.

I have to bring this episode to a close. Nothing previously stated, has singled out E4B as doing anything any major supplier has not done before them.

You rolled your contracts, for that you are paying a higher price. Exactly the same with any other supplier.

I have no alternative but to report this thread, due to the fact it may be libellous.

LOL

You had better start compiling a very long list of threads and specific posts on MSE forums that MAY be libellous. I have not stated anything other than the truth on here. I am sorry it upsets you so much but it may be very useful and cost saving information for alot of people. That surely is what this forum is all about?

Waterwalker

UtilityMan wrote: »

"As for loosing £3m a month on sales,,,,, rubbish I am informed from a reliable source that there T/O is not even £3m, in fact far less."

Come on lads £3m divided by £2k spend per customer = 1500 customers.

I have to bring this episode to a close. Nothing previously stated, has singled out E4B as doing anything any major supplier has not done before them.

You rolled your contracts, for that you are paying a higher price. Exactly the same with any other supplier.

I have no alternative but to report this thread, due to the fact it may be libellous.

WE did not roll our contracts, our supplier did by breaking rules, in their own T&C's and breaking Energywatch and ofgem codes, and more than likley their license conditions to supply power. If they where good honest traders, so many people would not be trying to leave. We are not libellous, just truthfull, Truth hurts some people and I would wager that you Utilityman have a vested interest in trying to close this thread down. You certainly seem to have a conflict of interests. Try running your own small business.

lordie

I have finally found someone who has managed to get away from an E4B rollover contract. This is the last email he sent to me.....


Hello again!

I don't mind at all if you post it - when I found out that they were letting me go I let Energywatch know and said that if anybody wanted to speak to me that they could pass on my details. The only problem is that I'm not sure exactly what I did to make them let me go - I'd trawled the internet for any mention of them and several newspapers had done features about them a couple of years ago saying what a refreshing alternative they were to the big six so I e-mailed the newspapers and said perhaps you should take a fresh look at this company - they are worse than the big six with their restrictive terms and conditions. The day that Graham Paul called me. I had had a reply from the Telegraph saying they would look into the story so whether or not the papers had started to hassle them I don't know! I'd also emailed E4B's PR company and said that they were going to have a PR disaster on their hands as I was prepared to expose their lies and deceit - their website makes so many false claims and statements that I told them that I would go to the Advertising Standards Authority and ask them to investigate.
Basically I just kept bombarding them from so many directions that I probably became such a pain in the !!!! for them that they just wanted rid !


Good Luck!

Graham



The Graham Paul that he refers to is E4B`s Sales and Marketing Director.
His telephone number is 0800 3160518.
If you need to email the sender of this email then PM me and I will pass on his details

UtilityMan_3

You too can get away from it. I told you how. I have had success breaching contracts for the past six years. As long as the incoming supplier is aware of the fact they have no contract, IF the supply fails to transfer, there is no reason not to.

Obviously, there are people that feel aggrieved with E4B, and I will no longer contest it. I have no affiliation to anyone.

The same though, can be said for any SME, with ANY supplier in a rollover contract? Answer that question HONESTLY, and you will see where I am coming from?

You both were offered preferential rates, to stifle and destroy the competition.

Would you be offered loss leader rates if E4B went out of business?

The answer is no!

SME's would be in the same boat as dom's. One raises the price by 20%, the rest follow.

I am not here as the crusader for E4B, just an arbitor, to ensure choice.

If your collaborators want to register on here and air their grievances, I am sure I can assist.

I just don't get the whole thing?

lordie

UtilityMan wrote: »

You too can get away from it. I told you how. I have had success breaching contracts for the past six years. As long as the incoming supplier is aware of the fact they have no contract, IF the supply fails to transfer, there is no reason not to.

Obviously, there are people that feel aggrieved with E4B, and I will no longer contest it. I have no affiliation to anyone.

The same though, can be said for any SME, with ANY supplier in a rollover contract? Answer that question HONESTLY, and you will see where I am coming from?

You both were offered preferential rates, to stifle and destroy the competition.

Would you be offered loss leader rates if E4B went out of business?

The answer is no!

SME's would be in the same boat as dom's. One raises the price by 20%, the rest follow.

I am not here as the crusader for E4B, just an arbitor, to ensure choice.

If your collaborators want to register on here and air their grievances, I am sure I can assist.

I just don't get the whole thing?

You don`t get it probably because you are not in the same position as a large number of people of being left to pay considerable increases in your electric for 2 years due to anti-competitive and unethical terms and conditions. And before you get on your high horse again that is not just my view, but also the conclusion of Energywatch in a communication regarding E4B Terms and conditions..

How can you be certain that these were loss-leader rates? I personally had 3 similar quotes to the SP rates. You could also argue that E4b`s first year rates are loss-leaders and that is why they endevour through their unfair T & C`s to tie their customers in for a further 2 years at highly inflated rates to make their profit. I would have been happy to stay with E4B if they had got close to the rates I was offered by 3 other suppliers but they didn`t want to know. I thought it was strange at the time but after getting tied in to their rollover contract I realised why.

Waterwalker

Question posed to Energywatch relating to E4B terms & Conditions :-
i HAVE LOOKED ON YOUR ANSWERS SECTION ABOUT A SUPPLIER OBJECTING TO ANOTHER SUPPLIER TAKING OVER:- THE ANSWER IS :-Since January 2004 a supplier can only object to a transfer as per the terms and conditions of a consumer's contract. In addition, the supplier must give notice to a consumer where it has raised an objection, detailing on what grounds it was based and also how the consumer can resolve the issue. In theory this means that the inclusion of reasons for objection in a contract can be agreed between the consumer and supplier at the time of contract negotiation. This means that consumers can seek to tailor the circumstance in which their supplier may prevent a transfer to a new supplier, and also state when an objection may be made on the consumers behalf. The words 'Detailing' and how to resolve the issue. I was not told this, they just objected. Question is:- are they in the wrong ?
AND ANSWERED
Dear consumer,

Thank you for your enquiry.

there are only a handful of reasons why suppliers object. There's a Debt or the consumer has not provided notice to leave within a specific period. There is also one other which might be considered an unfair contract term. I answered your previous enquiry and I think E4B have a term which says the supplier can object if the new supplier doesn't claim the supplier within a very short time window. When this happens they are rolling over the contracts. I think it's this supplier... though i would have to check to be certain. If you are being objected to for this reason then its unethical and anti-competitive. It's been raised with the regulator but in the meantime businesses are expected to challenge the supplier and consider seeking legal advice.

Question two,

Waterwalker

Question two, :-
how many customers do ELECTRICITY 4 BUSINESS SUPPLY,
HOW MANY COMPLAINTS AGAINST ELECTRICTY 4 BUSINESS HAVE YOU THAT ARE 'LIVE' TO GIVE A GOOD % OF CUSTOMER SATISFACTION.

AND ANSWERED

Dear consumer,

Thank you for your enquiry.

We only collate and publish stats for the big 6 suppliers which can you see ON ENERGYWATCH WEBSITE. I've checked our internal complaints figures and we've recorded approximately 200 complaints about this business over the previous 12 months. This does not include day to day enquiries or pre-complaint advice.

If you're having a problem with this supplier you can call us on 0845 906 0708 and speak to our business team.

From the people I have spoken to personally who have problems with E4B, we estimate this to be increasing by a couple a day.

Waterwalker

You brokers are quite smart people, you will more than likely agree that if SME's sign new contracts on a 12 month cycle, that you have a bigger chance of gaining commision.

So bare in mind next time you point an SME to E4B, at the end of the 12 months he will more than likely be trapped for a further two years, that drops your potential earnings by 2/3rds.

I cannot believe you brokers are willing to loose or take a drop of 66% of your commisions, which are hard fought for in the first place.

I hope you pass this to each other.

Waterwalker

Beware E4B contracts are still the same.
We have been told that more consumers are being allowed to change suppliers, but the Terms have not been changed.
E4B have just not objected to customers changing due to this sites publicity of thier bad unethical terms.

Beware !! they have not changed tactics, they are playing the numbers game.

Brokers must be more aware, for every customer you sign with E4B the lower your commission payments over the next three years.

The court case is looming and they are going to loose !!

IF E4B did not have extended credit terms from thier suppliers they would be "insolvent".

Maz

I have to say a great big THANKS to all the people on this thread for bringing this issue up. :T

My friend who signed up for E4B is now fully aware of the tactics they employ. Not that I expect that will make any difference when his contract end date comes though if they are allowed to continue on the same lines.

Anyway, thanks very much everybody, on his behalf. And good luck! Please keep us posted.