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Walletwatch

masonic wrote:

BTW, I think a rate drop has already been alluded to.

That's alarming news - where did you come across that?

masonic

Walletwatch wrote:

That's alarming news - where did you come across that?

Actually, it's not as alarming as it had originally seemed when I skim-read the article:-

http://news.bbc.co.uk/1/hi/programmes/working_lunch/4242724.stm

...Asked about how long the bank would offer such a high rate, ICICI UK's managing director, Sonjoy Chatterjee told Working Lunch that "we're probably talking months rather than years..."

It now looks to me as Chatterjee was just dodging the question with a nonsense answer - who would even entertain the possibility of that rate lasting for years (unless there was a substantial base rate rise, of course).

HGLTsuperstar

Walletwatch wrote:

That's alarming news - where did you come across that?

Of course a rate drop is on the cards, but there's no news yet regards when and/or how much. Please correct me if I'm wrong

DocProc

Further to my e-mail to ICICI at UKDirect@icicibank.com to enquire if it is possible to have a Joint HiSAVE Account as well as at the same time having a Personal HiSAVE Account, the following, which I have Copied and Pasted below was the reply. (By the way, my name is NOT Mr 'Wrong Name but sounds a bit like it!'

Dear Mr Wrong Name but sounds a bit like it,

We appreciate your patience in this regards. Unfortunately we are unable to link two accounts at the moment due to our product defination. We have already raised this concern with our product team and therefore they would be letting us know in due course of time.

We can go ahead and open one account at this stage but in case of any further queries, please fell free to contact me.

Regards

Service Manager

1. My name on the e-mail is totally wrong. As well as not being able to write, can he not even read?
2. This e-mail does NOT answer ANY of my questions.
3. It does not communicate even just one thing in anything like a clear manner.
4. The sender is almost illiterate.
5. He signs off, "Service Manager" but does not give his name.
6. He says, "in case of any further queries, please fell free to contact me." How?
7. He says, "We can go ahead and open one account at this stage". Well, if he'd read my e-mail properly, he'd know I already have one, as does my wife have onetwo, sorry, too. Since we would like to open a Joint Account in addition to our individual Personal Accounts and are being frustrated out of doing it, I have to ask what exactly does he mean by, "We can go ahead and open one account at this stage".
8. From his e-mail, anyone can very easily infer exactly what the Service Manager's main qualification actually is. Can you spot what it is too?

For my own part, in trying to assess what information the Service Manager is trying to convey to me, I have to take a guess that all of ICICI accounts for customers are normally interlinked, so as to facilitate transfers within the bank from the one to another. At present they are not in the UK and don't. The bank would like this to happen and the Product Team (?) are working on it.

Hmmm? I wonder if we should fill out another Internet application for a Joint Account with them but this time start of with my wife's name as the First Applicant?

Reading between the lines on the Service Manager's e-mail, this approach might just work.

Hmmm?

(My previous post on trying to open a Joint HiSAVE Account, No 251 on Page 26, refers)

MSE_Martin

Just a quick note to let you know a second poll has been opened here, to see if this process has got any better.

Holly_Golightly_2

This is my experience signing up with ICICI Bank's HISAVE account (5.40%):

16/09/05 - Applied online to HISAVE account.
17/09/05 - E-mail from ICICI giving me a tracking number for application.
19/09/05 - E-mail from ICICI requesting opening cheque. £1 cheque posted same day.
24/09/05 - E-mail from ICICI confirming account details.
28/09/05 - £1 cheque debited from current account.
29/09/05 - Received account password in the post.
:j

DocProc

Just in:-

Dear HiSAVE customer,

With effect from November 1, 2005, ICICI Bank UK Ltd. will revise the HiSAVE savings interest rate to

5.15% AER (5.03% Gross). All our new and existing account holders will enjoy this revised rate.

This new rate continues to be one of the most competitive for an online savings product in the United Kingdom.

For more information and complete terms and conditions, please visit https://www.icicibank.co.uk.

That should go a long way to sorting out a few problems for both the bank and its customers.

HGLTsuperstar

Well we knew it was on the cards, and it is still the best deal around for instant access at any level balance, isn't it?

Elmer_Dudd

:cool: This was on the cards because they have had to set up customer services offices in the UK to handle the deluge of complaints as the Mumbai offices in India had no idea how to cope with the problems.
May this be a warning to all the UK companies who are outsourcing to India that it doesn't work-you will only have to come back to good old Blighty to sort out your difficulties.

NeilDavidson

Elmer_Dudd wrote:

:cool: This was on the cards because they have had to set up customer services offices in the UK to handle the deluge of complaints as the Mumbai offices in India had no idea how to cope with the problems.

Really? How do you get through to them? I haven't been able to so far...

Neil