EDF Energy Online customers - BE AWARE!!!

Dave_Q

Sent an E-mail to EDF on Weds requesting that I be switched to the Online V5 tariff and got a response within 24 hrs confirming that this will be done.

millie

My switch to EON is going through at the moment I had a call from EDF yesterday to tell me they had been asked to switch my account and did I know about it. I pointed out that I had informed them of my intention to switch 3 weeks ago. I have just logged on to my account and my Gas account has disapeared, the electricity one is still there has anyone else experienced this? I have emailed them to ask why but have had no reponse as yet.

malamute

Exactly the same Gas account has gone EDF phoned yesterday but my wife took the call, they phoned back latter but i never answered (Number Withheld) received a letter today with the same spiel about changing.
I informed them 12/02/08 and had it marked on my account i was leaving roll on this is a company i'll never use again.

mkw

Just switched to eon ,contacted edf regards joining v5 online from econ7 standard .Informed that its not included in Kent (ha ha)and also IT failure .........So no one in east kent is not on edf vonline tariffs.hmm

mkw

Dave_Q wrote: »

Sent an E-mail to EDF on Weds requesting that I be switched to the Online V5 tariff and got a response within 24 hrs confirming that this will be done.

millie

malamute wrote: »

Exactly the same Gas account has gone EDF phoned yesterday but my wife took the call, they phoned back latter but i never answered (Number Withheld) received a letter today with the same spiel about changing.
I informed them 12/02/08 and had it marked on my account i was leaving roll on this is a company i'll never use again.

The internet access to my account is no longer available this morning so it looks like EDF have pulled the plug on me before the transfer has even been completed. I wish I had taken a note of the balances as I have no record of them now without sorting through the paperwork I have. I did not even get a bill in paper for the last one which was only 3 weeks ago.

malamute

Can confirm my account when trying to log in causes the following message to come up

Apologies. Our system indicates you do not have any active accounts. Please call 0800 096 9000* for assistance with this matter.

Geoff_W

I too, am in the process of switching (to E-on) and can also confirm that my EDF online access has been removed.

So I suppose the meter reading on 'Switching Day' will have to go through their 24 Hour Automated Facility (0800 056 3456). At least I have paper copies of all my previous bills - that's the reason I never throw anything away!

Geoff

tappet_rattle

Think I'll cancel the direct debit before the final reading and then they'll have to ask for payment by cheque and then I can double check the bill before parting with the wonga.:D

jem16

tappet_rattle wrote: »

Think I'll cancel the direct debit before the final reading and then they'll have to ask for payment by cheque and then I can double check the bill before parting with the wonga.:D

Wouldn't advise doing that. EDF customer services cancelled my direct debit when I phoned up to ask when my final bill would be ready. When my bill arrived a few days later they had charged me at the non direct debit tariff.

When I phoned up to complain and get it changed the first person I spoke to told me that it was because I was leaving and it was in my terms and conditions that I would be put onto the standard tariff for my final bill! She even had the cheek to tell me I was in credit already and could not seem to grasp that if I was charged at the correct rate I would be more in credit.


Eventually she put me through to a supervisor who amended the bill by giving me a credit for the extra amount charged. He told me that I had been charged at the non direct debit rate as the DD had been cancelled ebfore the bill was raised.