LloydsTSB Fixed rate Isa 6.5%

SirHugo

I filled in a transfer form with a 'Financial advisor' in a LloydsTSB branch on the 5th Feb to transfer the bulk of my Nationwide ISA. A month on and nothing had happened so on 6th March the transfer form was re-submitted. A few days later my ISA account was showing as open when I logged in online, but still nothing has transferred in - the money still has not left my Nationwide account.

7 weeks to transfer? It's unacceptable. Thinking now of starting to look elsewhere. Almost tempted to move my current account also.

SirHugo

Innys

SirHugo wrote: »

I filled in a transfer form with a 'Financial advisor' in a LloydsTSB branch on the 5th Feb to transfer the bulk of my Nationwide ISA. A month on and nothing had happened so on 6th March the transfer form was re-submitted. A few days later my ISA account was showing as open when I logged in online, but still nothing has transferred in - the money still has not left my Nationwide account.

7 weeks to transfer? It's unacceptable. Thinking now of starting to look elsewhere. Almost tempted to move my current account also.

SirHugo

Maybe I'm less patient than you but I've given up after "just" three and a half weeks. Yes, it's unacceptable, and the only way they may do something about it is if people start to vote with their feet.

The other thing to consider is if they are like this when you apply for this account, what will it be like when you transfer out in a year's time??? For me, it doesn't bear thinking about

carpy

my ISA is showing online the next working day but lets see how long it takes for the transfer from Abbey!!!!!

johnmoney05

Emailed Eric Daniels this morning at 8:50am. Received a phone call at 11:20am. Promised that would look at the case. Rubbish.

He did mention that a letter had already been sent out on 25 Mar.

By the way, no mention of any compensation.

I will see when the term of this ISA end. There will be another problem to transfer out.
I really want to stop this transfer. But my old cash isa has been closed already.

bristolleedsfan

roddydogs wrote: »

-i e.mailed eric.daniels(see Bristoleeds post) and within a few hours i had a phone call from my "Financial advisor" who had previously been onobtainable for weeks, guess what theve "Lost" all my paperwork, and requested that i go back into the branch will all necessary paperwork to sign up again! they have offered £100 compensation, ill keep you posted.

From experience emails to the CEO is the quickest, cheapest and best way of getting matters sorted out with compensation paid where the organisation has failed the customer. :T

( People have proof that the emails have been sent which saves recorded delivery postings, trips to a post office and wondering when the letter will actually reach an appropriate person.)

Many of us that are transferring out of Barclays Tax Beater ISA will be hoping that they mess up on the 30 day maximum transfer out period as well. :beer:

Other MSE forum frequenters shouldnt be put off by whats been posted in the earlier pages, if u have 9000.00 + to tie up for a year go for LloydsTSB, if the service is unacceptable complain and get compensation. :beer:

100.00 compensation in such circumstances appears a pretty standard amount from Banks and the largest Building Society.

Comfortably_Numb

I arranged an in branch transfer on 21st Feb, and was told it would take upto 35 days to go through.

The money has appeared in my TSB account today, so just within their timescale, so I cant complain.

aspiration_2

As quite a lot has been mentioned about complaining to CEOs in this excellent thread, could someone, perhaps BROSTOLLEEDSFAN, give me addresses and pointers about complaing to CEO of Halifax Bank (about their ineffective customer services).

Thanks

maypole

carpy wrote: »

my ISA is showing online the next working day but lets see how long it takes for the transfer from Abbey!!!!!

Same here, I think it takes up to 28 days to be transferred, i trust we don't lose any interest! Mine is coming from Bradford and Bingley.

Liz_the_Whizz

Glad to report that after two weeks from account opening, my transfer into Lloyds TSB FRISA is at last underway - got a letter from Skipton BS asking me to send my passbook.

May even get done within the 30 days:rolleyes: .

It's a lesson to us all that in these days of instant access and gratification, banks remain a beacon of deliberate obsolecence.

bristolleedsfan

aspiration wrote: »

As quite a lot has been mentioned about complaining to CEOs in this excellent thread, could someone, perhaps BROSTOLLEEDSFAN, give me addresses and pointers about complaing to CEO of Halifax Bank (about their ineffective customer services).

Thanks

Halifax Bank of Scotland Andy Hornby Chief Executive [EMAIL="andyhornby@hbosplc.com"]andyhornby@hbosplc.com[/EMAIL]

I tend to write a proper letter on word and email it.

Some tips when e-mailing complaints :

• Be polite
• Keep the information concise and to the point
• Include customer reference numbers or invoice numbers, if applicable
• Include a brief history of the issue, if applicable
• Do not accept being passed back to "Customer Services" or elsewhere within the organisation
• Insist on a reply from the CEO