Used Home Textiles / Parcelking Delivery (WARNING)

salsar12

TKP Is it not cheaper to list as a 'Classified Ad' also they are using shop listing too which you can list 100 or more for £0.18 is that not how they are keeping their fees down?

salsar12

Anyone else had this message this morning from HT?

HI RESPECTED BUYER ,

SORRY FOR ALL THIS TIME IN WHICH WE WERE NOT TRADING AND SELLING DELIVERY
SERVICE ON EBAY , WE WERE WITH PARCELFORCE FOR 6 MONTHS AND NEVER HAD A PROBLEM
, THEN DUE TO SOME OTHER PROBLEMS WE HAD TO GO OFF EBAY FOR 2 WEEKS , NOW
WE ARE BACK AND FULLY SETUP TO GIVE YOU THE TOP COURIER SERVICE AGAIN AND
WE ARE BOUND TO BE THERE TRADING WITHOUT ANY PROBLEM AS WE HAVE SOLVED ALL
THE THINGS WE WERE LACKING UPON , WE HAVE GOT 2 LISTINGS UP ,PLEASE HAVE
A LOOK AT :



ITEM NUMBER : 160211663596 , FOR 24 -48 HOUR DELIVERY , DHL HOME
48 SERVICE , FOR ONLY £5.99 , WHAT WE HAVE ALWAYS BEEN KNOWN FOR


ALSO

ITEM NUMBER : 150218760709 , FOR NEXT DAY 24 HOUR PREMIUM DELIVERY
, DHL HOME 24 , FOR ONLY £6.49 !



ALL THE SERVICES WE ARE USING ARE DHL HOME PREMIUM 24 AND 48 , WHICH ARE
THE BEST SERVICE TO DELIVER TO HOME AND ALSO BUSINESS AND ARE USUALLY EXPENSIVE
, WE ARE NOT SELLING NEXT DAY SERVICE LIKE OTHER EBAYERS WHICH ARE FOR BUSINESS
AND THEY ARE NOT ALLOWED TO SELL THAT ASWELL , DHL@HOME DELIVER UP TILL 9PM
AND IF YOUR CUSTOMER IS NOT AT HOME THEN THE DRIVER WILL LEAVE HIS CARD WITH
HIS MOBILE NUMBER
SO YOUR CUSTOMER CAN CALL HIM UP AND GET THE PARCEL DELIVER EVEN SAME DAY
IF THE ARRANGEMNTS SUIT BOTH !


PLEASE TRY OUR QUALITY SERVICE ,WE HAVE ALWAYS BEEN THERE FOR YOU AND WILL
MAKE SURE THAT WE ALWAYS ARE THERE , IN THESE 2 WEEKS THERE WERE A LOT BAD
THINGS SAID LIKE WE HAVE GONE BUST LIKE PAYPERDROP AND ALL THAT , BUT WE
ARE BACK AND ALSO APOLOGISE TO ANYONE WHO HAS BEEN EFFECTED , REALLY SORRY
FOR ALL THE HASSLE, IT WILL BE A PLEASURE TO HAVE YOU AS A PRECIOUS CUSTOMER.


REGARDS,
HOME-TEXTILES

deanos

Yeah ive had about 10 emails from him today !

sultry33

WE ONLY PUT IN CLAIMS WITH THE CARRIER FOR LOST PARCELS , NOT DAMAGED PARCELS ! SO PLEASE MAKE SURE YOUR PARCEL IS ADEQUATELY PACKAGED !


surely that bit should be darker on listing?

cannot believe people are happy to send uninsured for damage..

TKPeters

salsar12 wrote: »

TKP Is it not cheaper to list as a 'Classified Ad' also they are using shop listing too which you can list 100 or more for £0.18 is that not how they are keeping their fees down?

I'm wasn't including listings fee's as the Final Value Fee's & Paypal's % make it impossible when using DHL@Home

Classifieds Ads on Local Services are Free
He is using a 3 day listing with Bold, Highlight & Featured Plus

Insertion fee: £1.652173
Gallery fee: £0.130435
Bold: £0.652174
Highlight: £2.173913
Featured Plus!: £8.652173
Total: £13.260868 (exc VAT)

Final Value Fee of £0.48 per item sold
Paypal Merchant 2.9% + 20p : £0.38

Total: £13.26/500 + 86p = 89p
Even if he sold all 500 collections per listing this would cost 3p each, any less & that price goes up

DHL@Home 24: £5.64 + 89p = £6.53
Charging £6.49 is losing him 4pence for every one sold

salsar12 wrote: »

Anyone else had this message this morning from HT?

Yep had one for every recent collection, we're reporting each one to eBay as Spam

salsar12

TKPeters wrote: »

Yep had one for every recent collection, we're reporting each one to eBay as Spam

Has eBay responded?

TKPeters

eBay respond on a Weekend? You must be joking!

Today's response

Hello,

Thank you for taking the time to let us know about the email that you
have received from the seller "home-textiles". I understand how such
emails can disrupt your normal activity on eBay and I'm sorry to hear
that this situation has caused much inconvenience on your part.

I would like you to know that we don't tolerate such activity in our
community. Therefore, we'll investigate your report as soon as possible,
usually within 24 hours. If necessary we'll take appropriate action
against this member (e.g. a warning or suspension) to ensure eBay
remains a safe and reputable place to buy and sell. However, as it's
important that eBay maintains member privacy, we can't share details of
the action we take.

Please remember that as a respected PowerSeller on eBay.co.uk you have
access to a dedicated PowerSeller Support team that offers you fast
priority email support and telephone support.

TKPeters

sultry33 wrote: »

WE ONLY PUT IN CLAIMS WITH THE CARRIER FOR LOST PARCELS , NOT DAMAGED PARCELS ! SO PLEASE MAKE SURE YOUR PARCEL IS ADEQUATELY PACKAGED !

Must be something to do with comments on his feedback, that a customer was 'Allegedly' selling broken items & claiming off him for the damage

chaotic_j

Shocking stuff!

I was using this guy and then a collection was failed (then presumably TNT booted his account..)

Got the email messages too and booked a parcel in for collection today.. and it was collected just fine..

Sounds like a dodgy character indeed though.. I had seen the bad feedback for fake GHD's, but when I had that failed collection he was polite, and did refund me promptly..

TKPeters

chaotic_j wrote: »

Shocking stuff!

I was using this guy and then a collection was failed (then presumably TNT booted his account..)

Got the email messages too and booked a parcel in for collection today.. and it was collected just fine..

Sounds like a dodgy character indeed though.. I had seen the bad feedback for fake GHD's, but when I had that failed collection he was polite, and did refund me promptly..

You will get your parcel collected by DHL (till the invoice is overdue).
If you parcel gets damaged, you will not be able to claim & most of the bad feedback is for failed deliveries.