3 Retention Deals

austin

Accepting a retention deal from 3 is like being kidnapped & released by the Taliban, and then saying, 'well, I might as well stay another year...'

Whiteknight

Just had a call from the retention department of 3 offering me a fantastic deal (insert sarcasm), a mix and match 300 for just under £10 a month and some new handset. It seems that they just don't listen to what the customer actually wants - I explained that the mix and match 300 was no good for me as I am expecting to use more than 300 text messages a month so ideally wanted something with unlimited text messages. I then get offered a sim only deal with unlimited text messages and 100 mins for just under £10 a month (same deal as anyone can get on the website).

I actually told them that I would be happy if they could do me some sort of deal with the mix and match 700 or higher with internet added and keeping my current phone but they just refused.

That call from 3 was 30 mins of my life that I won't get back!

jebervic

Whiteknight wrote: »

Just had a call from the retention department of 3 offering me a fantastic deal (insert sarcasm), a mix and match 300 for just under £10 a month and some new handset. It seems that they just don't listen to what the customer actually wants - I explained that the mix and match 300 was no good for me as I am expecting to use more than 300 text messages a month so ideally wanted something with unlimited text messages. I then get offered a sim only deal with unlimited text messages and 100 mins for just under £10 a month (same deal as anyone can get on the website).

I actually told them that I would be happy if they could do me some sort of deal with the mix and match 700 or higher with internet added and keeping my current phone but they just refused.

That call from 3 was 30 mins of my life that I won't get back!

What stage are you in the retention process? have you given 30 days notice to terminate your contract yet?

The problem with 3 is that they read from a script, btw, the deal they offered was very poor in my opinion.

Whiteknight

jebervic wrote: »

What stage are you in the retention process? have you given 30 days notice to terminate your contract yet?

The problem with 3 is that they read from a script, btw, the deal they offered was very poor in my opinion.

I have given my 30 days notice to cancel and have called them up to make sure that the new handset had been returned, and that they were indeed cancelling the contract. The contract runs out on the 14th August so will call them at the end of the month to get them to unlock my mobile but don't really want to waste my time with them any more as reading what has happened to others they could offer me the best deal in the world and then deny it.

jeffmasson

jeffmasson wrote: »

i got fed up of waiting are ordered my new phone last night then three phoned to day trying to get me to stay but the best they could offer is £5 off the m+m i told them that i had allready turned down a better offer and they told me i must of got the offer wrong this is the best offer i told them to swing.:mad: in all the calls they said the longer your with them the better the offers get so next year....... 4 1/2 year never had a disscount just took the first offer now i ask and just crap. my oh got £17 off on her first upgrade and the best i get is £5 on my fourth.

i think they must think i am stupid as i have sayed with them so long. if only vod had a 1gb+ like three and i would be there in a shot

three called me again today and tryed to offer the same crap £5 off

jebervic

jeffmasson wrote: »

three called me again today and tryed to offer the same crap £5 off

have you tried upgrading online?, my wife got M&M 1100 for £13.25 and new nokia 6120, but got nowhere as good a deal from any calls from 3.

jeffmasson

jebervic wrote: »

have you tried upgrading online?, my wife got M&M 1100 for £13.25 and new nokia 6120, but got nowhere as good a deal from any calls from 3.

yes i looked at my upgrade deals befor i canceled but they where all the same as new customers

ado12345

I recently upgraded on 3 and they offered the following:-

Mix & Match 1100
Free Sony Ericsson C510
£16 per month - 18 months contract
£200 Comet Voucher

I had to serve notice and then the day before it was due to expire, they rang to offer this.

They wouldnt negotiate at all on any of the above- but it's actually not too bad an offer I dont think.

The voucher hasnt arrived yet, but they did say it would be 30 days before that arrives.

matt09

Hey just checking can someone confirm that if i serve my 30 days notice i CAN cancel at any point very near if I don't get any offers or the offer I need, as i don't actually want to cancel the account?

Thanks

jebervic

matt09 wrote: »

Hey just checking can someone confirm that if i serve my 30 days notice i CAN cancel at any point very near if I don't get any offers or the offer I need, as i don't actually want to cancel the account?

Thanks

yes you can, you're giving 30 days notice, however you can change your mind, 3 will also confirm this.