Dreams bed Superstore??? Complaints?

Pinkypants

While I agree that a bed should last more then 12 months, the law states that if a product is over 6 months old, then it's down to the individual to prove that the product was basically sold with that fault.

Quite how you go about doing that I have no idea.

But wish you well with your claim.

pottski

Wow, I thought I was the only person this happened to with Dreams. Received a call on 1st May explaining our bed would be delivered in the afternoon. We also hadn't moved into the house yet! We had booked a delivery date of 8th may so they got
the wrong day. We were told to re-book delivery the next day once it was back in the warehouse.Called to arrange delivery to be told the bed had been "lost" and there is now a 4 week wait time. This sounds like a start of a very long and painful complaints process. Totally ruined our plans to move into our home, we will have no bed for 4 weeks.

MKR7172

We spent almost £2000 on a new mattress and bedstead from Dreams last June. About 6 weeks ago the Bedstead began to creak so we contacted Dreams and they sent out a 3rd Party engineer to assess the bedstead.He spent over an hour checking the bed but failed to rectify the issue and he advised that the bedstead would need replacing

A week later we received a letter from Dreams which stated that the creaking was down to 'wear and tear' and they would not be persuing the issue any longer. We informed them that the bed was only 10 months old and we'd also taken out an addidtion 10 year guarantee and we'd even payed extra to upgraded the slats on the frame, but once again they refused to replace the Bedstead and they said we were wasting 'THEIR' time!

I am disgusted with the lack of Customer care from Dreams bearing in mind the money we have spent, and it seems our only option now appears to be via the furniture ombudsman or small claims court

warmhands.coldheart

MKR7172 wrote: »

We spent almost £2000 on a new mattress and bedstead from Dreams last June. About 6 weeks ago the Bedstead began to creak so we contacted Dreams and they sent out a 3rd Party engineer to assess the bedstead.He spent over an hour checking the bed but failed to rectify the issue and he advised that the bedstead would need replacing

A week later we received a letter from Dreams which stated that the creaking was down to 'wear and tear' and they would not be persuing the issue any longer. We informed them that the bed was only 10 months old and we'd also taken out an addidtion 10 year guarantee and we'd even payed extra to upgraded the slats on the frame, but once again they refused to replace the Bedstead and they said we were wasting 'THEIR' time!

I am disgusted with the lack of Customer care from Dreams bearing in mind the money we have spent, and it seems our only option now appears to be via the furniture ombudsman or small claims court

You could always stage a sit-in at their store and make a big fuss until they do something about it!!

Terryfromcucina

So funny some of the ranters...

You have a product for over a year, it suddenly breaks and you think despite sleeping on it for the past 13 months, suddenly it has become not fit for purpose and the company that sold it to you are clearly to blame.

* Perhaps your children have been bouncing on it?
* Perhaps you need to loose a few pounds?
* Perhaps because it has a wooden frame a natural material it has a natural flaw and just simply cracked?
* Perhaps you could simply brace it and stop making a fuss?

Just a thought

Patronus

Terryfromcucina wrote: »

So funny some of the ranters...

You have a product for over a year, it suddenly breaks and you think despite sleeping on it for the past 13 months, suddenly it has become not fit for purpose and the company that sold it to you are clearly to blame.

* Perhaps your children have been bouncing on it?
* Perhaps you need to loose a few pounds?
* Perhaps because it has a wooden frame a natural material it has a natural flaw and just simply cracked?
* Perhaps you could simply brace it and stop making a fuss?

Just a thought

In fairness, beds are a product that you expect to last for a long time, not a year or less. Saying that, I just thought I'd add that I got a bed from Dreams last March and it's absolutely fantastic. The customer service I received was brilliant and it was delivered and set up fine. I've had no problems whatsoever and the bed is still as good as it was the day it got here.

:j

MKR7172

Terryfromcucina wrote: »

So funny some of the ranters...

You have a product for over a year, it suddenly breaks and you think despite sleeping on it for the past 13 months, suddenly it has become not fit for purpose and the company that sold it to you are clearly to blame.

* Perhaps your children have been bouncing on it?
* Perhaps you need to loose a few pounds?
* Perhaps because it has a wooden frame a natural material it has a natural flaw and just simply cracked?
* Perhaps you could simply brace it and stop making a fuss?

Just a thought

It's 10 months old! If you'd spent that amount of money on a faulty product what would you do? It's a metal frame with upgraded slats, no children bouncing on it, and we are not over weight. but thanks for the helpful comments!!!!:beer:

rachel7778

We purchased a bed from Dreams in January and had it delivered and placed on our existing bed frame

we have now purchased a new bed frame, and when we turned the mattress it was covered in black, red and yellow mold, naturally after sleeping on the bed for three months, we are disgusted and feel sick

we complained to the store (and to be fair have had good service from the store, just not the customer service line - 50 minutes of waiting to get through, the store were even on hold for 25 mins - but thats another complaint) and as it is so shocking we were told would need an independent inspection

so the guy from homeserve spent less than 5 minutes 'inspecting' the mattress. Well, he took another photo as I had, he didnt even look at the side we had been sleeping on and I had to ask him to take photos of the bedroom to prove there was no damp

his report back to dreams took the assumption that we had never slept on the mattress - he never looked at the side we sleep on! he didnt take any tests of the 'mold' on the bottomside of the mattress and assumed because he saw packaging on the floor (that we were given from the store on Tuesday to cover it) that we hadnt used it

I could go on and on about the problems with Dreams - not the least that a £700 3 month old mattress was covered in 'mold' (I dont know what it is as they haven't tested it - I have to do that!) but I am so annoyed that after something that isnt our fault, they are now asking us to pay for an independent inspection because theirs lasted for less than 5 minutes!

has anyone else had problems with this?

Mike_Hatch

carlih1 wrote: »

Hi all,

I recently ordered a bed from Dreams, i spent nearly £800 and was told the bed would be delivered the next week, i was then called up to say it would be ten days later than expected which was fine, the day of delivery i arranged to have the carpets cleaned and the bed put together by a handyman i know, the bed turned up and we opened the packages in the room the bed was going into, there was severe damage to one side piece the headboard and the bit the mattress was to sit on was missing, i re ordered the bed through customer services who said this was the only thing they could do which took another week, this meant me sleeping on the sofa for a week with kidney problems. When they put the new bed together they discovered the mattress was too small, so they re-ordered another one which took another four weeks.

I contacted them about this requested some compensation for the fact that my bed was not complete and all the hassle it took to get another one and they said it was my fault because i had opened the bed myself so they could not be held responsible for any damage, even though their delivery people had put the packaging in the room themselves, i mean how are you supposed to know if there is damage unless you open the boxes which weren't damaged themsselves.

I would like to know if anyone else has had similar problems with dreams and how they resolved them? They didn't even mention the mattress issue.

Carli

I had exactly the same problems. £850 on a new bed for an 87 year old lady I was acting on behalf of. They expected her to build it herself, put the old bed into a bag before they arrived at did not tell her when they were coming, they just arrived. She refused to take the delivery as she had not dismantled the old bed and they would not help. The premium line number you ring charges a £1.00 per minute we were on hold for 40mins what a scam. I could go on about the days we tried to sort this out. We cancelled and are now trying to get her money back. Be warned do not deal with this company they are sharks

Mike_Hatch

Do Not deal with Dreams you have been warned they will rip you off and you will be lucky to get what you asked for