Dreams bed Superstore??? Complaints?

Pixie73

Dreams_company_representative wrote: »

Hi there, I am sorry to hear of the problems you are having. Could I please have your order number so that we can look into this?

No - you may not have my order number. You had the opportunity to look into this when I rang up to make you aware of the error the day it happened.

I have corresponded several times with your CEO Mr Worthington and now have my bed (although even resolving my issues has been royally messed up too....seriously, you couldn't make this stuff up).

Pixie73

Grattbaby wrote: »

i would like to point out that as many complaints a company gets, they do good aswel.
no one seems to mention this though do they.

Of course people don't mention good service; it's what we expect!! When you've shelled out hundreds or thousands of pounds of hard earned cash it's seen as read that the company won't screw up, particularly when they claim to be 'specialists' (wow, they've set themselves up for a fall there...).

Four-hundred odd complaints on just one forum (and there are plenty more Dreams related rants elsewhere out there) should leave their CEO red-faced and ashamed.

Dreams_company_representative

Pixie73 wrote: »

No - you may not have my order number. You had the opportunity to look into this when I rang up to make you aware of the error the day it happened.

I have corresponded several times with your CEO Mr Worthington and now have my bed (although even resolving my issues has been royally messed up too....seriously, you couldn't make this stuff up).

Ok, I am sorry for any inconvenince caused. If you do require help in the future please feel free to give me your order number either on here, via Twitter by contacting dreams_queries or by emailing [EMAIL="customerservices@dreams.co.uk"]customerservices@dreams.co.uk[/EMAIL] marking it FAO Dreams Pete.

Dreams_company_representative

maxie248 wrote: »

Nightmare Experience. Please read this before you buy!!!

Having ordered a bed, in store, in March 2012, my partner and I paid a £500 (on credit card) and opted to pay the balance of £1100 within one year according to Dreams' interest free finance plan.Whilst in the store we noticed the telephone continually rang and, despite there being two members of staff free, went unanswered (warning bells!).
On the receipt/order form we received there is a little box which states "NO NEED TO CHASE, we will call you immediately your goods arrive, usually within 28 days". Needless to say, 28 days turned into 60 days by which time I was chasing, and receiving some of the most tired and lame excuses it is possible to imagine (this is in line with the countless other customer complaints I've since read online).
Eventually, a date was arranged for delivery and I took a day off work only for no-one to turn up, no phone calls,nothing. I must add that Dreams' "customer services line" is rarely answered, and when it is the person at the other end of the line is usually as in the dark as the caller! Anyway, after spending the best part of the following day trying to speak with someone about this, a call came through from the branch that afternoon (the branch store, by the way, always maintains they cannot contact either Finance, Delivery or Customer Services) which came as somewhat of a surprise; our bed would be delivered the following day!
As my partner and I were both away working, we left our teenage son in charge of signing the paperwork AFTER the bed had been installed - which we paid for. So you can imagine our surprise when he called my partner and told her that not only had they not assembled the bed as per contract,but he had also been "bullied" into signing the paperwork acknowledging receipt prior to the workmen unloading the van! A note was left asking us to ring "Customer Services" to arrange another date for assembly. The bed parts and mattress were dumped in our bedroom where they stayed whilst we cancelled the contract and waited another 3 weeks for them to come and collect everything. And the £500 deposit we paid? Dreams informed us our credit card would be refunded within "5-10 working days". 16 working days later we are still waiting, despite sending email reminders, calls to answering machines etc etc.
In my 50+ years on this planet I have never encountered such a bunch of total charlatans masquerading as a company. Quite frankly the sooner they are drummed out of business the better for all concerned. I am not alone in my thinking - just type in Dreams Beds + problems to get a taste of others' misery at the hands of this outfit!

I am sorry to hear of the problems you are having. Could I please have your order number so that somebody can look into this for you?

Margaret_Skinner

This is just hilarious. Having finally got a refund after an e-mail to the CEO worked, I've had Yodel (the courier Dreams use) try to call me for the past few days - I can't call back as it's an automated number. This morning I get a voicemail saying they're delivering my mattress between 1 and 4 today. If I wasn't working I'd be tempted to stay in and take it!! (It still wouldn't be worth the hassle they caused me though).

How much money must this company waste through sheer disorganisation??

AuraX_2

I ordered a double bed, wardrobes and drawers and a guest bed for my son back in FEBRUARY.

I was called fairly promtly to arrange delivery of the beds. The furniture was coming from another company, so would be delivered seperately.

I took a day off the day before expected delivery, to re-arrange my bedroom ready for the new bed. It was larger than my previous bed. This day I had a cold/flu and struggled as a single mum to do this. In the morning my son helped me disassemble our current beds ready to be taken away. Come 4.30pm nothing had arrived. I called my local Dreams store to be told that his guest bed was not in stock in time and therefore the whole delivery had been cancelled. ONE PROBLEM no one had bothered to let me know. I was then faced with putting my beds back together to be able to go to bed and my apartment was a total mess having emptied my underbed storage. Not a happy girl at all.

I was ready to cancel my order totally as I was so upset. Dreams promised delivery of my bed asap, though I would have to wait for the guest bed. They promised to include the assembly of my new bed, as a way of an apology. I didnt even realise it needed 2 people and one hour to assemble. So I guess that was handy and agreed. The guest bed I would have to wait for. My bed was organised to be delivered on the following wednesday. I had to take ANOTHER day off work. The delivery guys arrived this time, but they had NO IDEA that they were to take away my old bed or that they were to assemble my bed. They had been given just a 5 minute delivery slot. ALSO my sons matress for the guest bed was missing, so if they took his old one away as arranged he was going to be left with nothing to sleep on.
The delivery guys were nice, they spoke to several people and 10-15mins later they assembled my bed and one went to the local store to collect the matress.

In MAY I had still heard nothing regarding the guest bed. I tried to called my local store who promised to look into it and call back, but guess what they didnt. I tried to call the main customer service but always get left on hold forever and give up. I emailed dreams. I got a reply saying it would be in at the end of may, then another saying early june. Come the middle of June and having not heard anymore, I ordered a bed from elsewhere and it was delivered the following week.

Today 5 months later they call me to arrange delivery of the guest bed and you can probably guess what my reply was.

I will NEVER buy another thing from Dreams and would avise any friends or family not to either. They cost me 2 days off work, caused great upset, let alone my son slept on the floor for almost 5 months thanks to many empty worthless promises and appauling customer service.

PS the furniture that came from another company was delivered as arranged and the delivery guys were fab. There was a slight mark on one of the units which THEY pointed out and they arranged for it to be replaced asap. They left me with the furniture until that happened. 100% happy with Kingstown

Pixie73

Reading the posts on here is toe-curling. The CEO should be embarrassed he is running a company like this one. It's like some bizarre Fawlty Towers style operation masquerading as bed and furniture sellers!

Following several emails to the CEO I got my bed and a promise of free assembly and removal of the incorrect bed, however when the delivery men arrived they knew nothing of the assembly or the collection. As I made a slight fuss *ahem* they assembled the bed. This would be the bed that is damaged. No really. It is. You couldn't make this stuff up. I have been offered a replacement, however simply can't face going through what is likely to be another farce of a delivery/collection/replacement* (*delete as applicable) ya da ya da ya da, blah blah blah....*sigh* I'll take the compensation and run (for the hills...).

I still to date have the incorrect bed in my bedroom too. Unfortunately as I don't live in a stately pile, I have no room for this. I'm hoping (badly) that the promised collection will take place imminently. Even this has been subject to uncertainty and errors....*sighing again*.

Even thinking about Dreams leaves me dejected and deflated. I actually don't think they could organise a p*ss up in a brewery. They certainly don't seem able to sell a bed in a bed shop. What a disgrace.

Anyway, those of you out there who are getting no joy, email the CEO Nick Worthington. As I always say, 'Talk to the horse's head, not its a**e.' Threaten them with Trading Standards and you'll find you'll get quite a prompt response. Don't waste your time with their team of bored, disinterested youths otherwise known as 'customer services' (HA HA HA HA HA). Oh, and like me, look up your local independent bed seller and make a mental note to go there next time you require a bed.

*GAH*

Dreams_company_representative

Pixie73 wrote: »

Reading the posts on here is toe-curling. The CEO should be embarrassed he is running a company like this one. It's like some bizarre Fawlty Towers style operation masquerading as bed and furniture sellers!

Following several emails to the CEO I got my bed and a promise of free assembly and removal of the incorrect bed, however when the delivery men arrived they knew nothing of the assembly or the collection. As I made a slight fuss *ahem* they assembled the bed. This would be the bed that is damaged. No really. It is. You couldn't make this stuff up. I have been offered a replacement, however simply can't face going through what is likely to be another farce of a delivery/collection/replacement* (*delete as applicable) ya da ya da ya da, blah blah blah....*sigh* I'll take the compensation and run (for the hills...).

I still to date have the incorrect bed in my bedroom too. Unfortunately as I don't live in a stately pile, I have no room for this. I'm hoping (badly) that the promised collection will take place imminently. Even this has been subject to uncertainty and errors....*sighing again*.

Even thinking about Dreams leaves me dejected and deflated. I actually don't think they could organise a p*ss up in a brewery. They certainly don't seem able to sell a bed in a bed shop. What a disgrace.

Anyway, those of you out there who are getting no joy, email the CEO Nick Worthington. As I always say, 'Talk to the horse's head, not its a**e.' Threaten them with Trading Standards and you'll find you'll get quite a prompt response. Don't waste your time with their team of bored, disinterested youths otherwise known as 'customer services' (HA HA HA HA HA). Oh, and like me, look up your local independent bed seller and make a mental note to go there next time you require a bed.

*GAH*

I am happy to look after your order if you would now like to give me your order number.

Jamie_Carter

Dreams_company_representative wrote: »

I am happy to look after your order if you would now like to give me your order number.

Did you actually read their post???

Just give them a refund, and take the wrong bed away. Because I get the impression that they don't want to deal with your company again.

HarrysMamma

So I was expecting delivery today and yes I have written on the confirmation the date of delivery (today). With that confirmed I stayed off work and booked another day off tomorrow to assemble it.

I'd already spent over £850 on it so when he asked if I wanted his 'mates' number to assemble it for £25 I politely declined.
I took the 10 year guarantee which I was promptly told included a free mattress protector! He processed the transaction and then declared 'whoops' I've charged you for the mattress protector!!! He promised a refund and again this still hasn't come through!

Been ringing the store for two hours and no answer, customer services are now closed. I am now sleeping on the floor of my sons room for god knows how long rather than one night. I can't sleep on the couch as I need to be on the same floor as him due to disabilities.

This was supposed to be a treat for myself, I am so angry! Just want to cancel this shambles.

:mad: