B T price changes

Anon

Quiet_Life wrote: »

bt.com states that customers are being advised this month, and I doubt ( but I may be wrong), the fact that there is a price change in the customers favour can be seen as breach of contract if you are not informed exactly 30 days beforehand.

I am on Option 1 (only signed up in January), pay by DD, paper billing, One Hour for 4.5p connection charge or something like that - price is currently £11 per month and is rising to £11.75, evening calls are changing to 6p connection and 1.5p per minute - how is that a change in the customer's favour exactly? Admittedly they have introduced free evening and weekend calls but only if you switch to Option 2 and take out a new 12 month contract.

(I appreciate that for the vast majority of people it is best to switch - I on the other hand have a BT line that I am looking to cancel without incurring the £70 disconnection fee as I now have cable hence focusing on the potential contract breach!).

Anon

far

Anon wrote: »

I am on Option 1 (only signed up in January), pay by DD, paper billing, One Hour for 4.5p connection charge or something like that - price is currently £11 per month and is rising to £11.75, evening calls are changing to 6p connection and 1.5p per minute - how is that a change in the customer's favour exactly?

They'll argue the change in the customer's favour are the free (up to 60 minutes duration) weekend 01/02/03 calls on Option 1.

mynameisclare

Anon wrote: »

If the new prices are coming in April 1st and they claim they give you 30 days notice, does anyone know why haven't I had anything from them yet ...?

Still waiting to here if anyone knows if this is grounds to cancel without penalty.

Many thanks

Anon

Did you have a letter from them telling you about the new free weekend calls? The price changes were hidden in the middle of the small print of the accompanying leaflet. Pretty dishonest IMO.

I have complained to BT about the "Compare Our Packages" page on their website, as it only mentions price reductions and says NOTHING about the Option 1 calls going up. Got this reply

I am sorry to hear that you feel that you as a valued BT customer are being misled over the changes to the call prices. We will be contacting all customers on these calling plans before the change, providing full details of the price changes and the impact on them, so that they can decide which plan is best for them.

I am sorry that you were experiencing difficulties in locating this information. I appreciate your feedback on this and I will pass this on to the appropriate department to be raised. If you wish to discuss the changes you can contact us on 0800 432 076.