MySurvey.com (MyTNS)

slarty_2

Just a warning to everyone who uses Mysurvey (lightspeed).

Up until a couple of weeks ago I had just over 2300 points (though I'd get myself a high value electronic voucher).

Logged in around 10 days ago and my points total is suddenly showing -400 (i.e. MINUS!).

Have absolutely no idea where the points have gone - thought my account had been hacked into so I checked my transactions to see whether there had been a redemption. The last redemption was earlier this year which I know I did myself.

I contacted Mysurvey using the online form - no reply or acknowledgement. Tried again a couple of days, still nothing.

Thought I'd try a survey to see whether that could "reset" the account (long shot I know). Got 5 points as didn't qualify and my total just went up by the 5 points, still negative points balance overall.

Don't really know what else I can do, no more surveys obviously.....

jenniewb

slarty wrote: »

Just a warning to everyone who uses Mysurvey (lightspeed).

Up until a couple of weeks ago I had just over 2300 points (though I'd get myself a high value electronic voucher).

Logged in around 10 days ago and my points total is suddenly showing -400 (i.e. MINUS!).

Have absolutely no idea where the points have gone - thought my account had been hacked into so I checked my transactions to see whether there had been a redemption. The last redemption was earlier this year which I know I did myself.

I contacted Mysurvey using the online form - no reply or acknowledgement. Tried again a couple of days, still nothing.

Thought I'd try a survey to see whether that could "reset" the account (long shot I know). Got 5 points as didn't qualify and my total just went up by the 5 points, still negative points balance overall.

Don't really know what else I can do, no more surveys obviously.....

Thanks for the heads-up- have 5500 points in my account and am now taking them out of my account- am worried! I hope they do contact you back, it has been 10 days and although I am sure it seems like long enough, survey sites are terrible in regards to getting back to people in a timely fashion so do hang on and keep emaling. It could be a technical error. However, having heard this I am worried myself and think these points would be safer with me in my vouchers-for-xmas collection!

slarty_2

I would have cashed out earlier if I'd known this could happen. Its too late for me but save yourselves!

Makeandsave

I have over 3000 going to redeem for a £25 amazon voucher thanks for heads up and i hope you can sort this out.

Jaynee999

slarty wrote: »

Just a warning to everyone who uses Mysurvey (lightspeed).

Up until a couple of weeks ago I had just over 2300 points (though I'd get myself a high value electronic voucher).

Logged in around 10 days ago and my points total is suddenly showing -400 (i.e. MINUS!).

Have absolutely no idea where the points have gone - thought my account had been hacked into so I checked my transactions to see whether there had been a redemption. The last redemption was earlier this year which I know I did myself.

I contacted Mysurvey using the online form - no reply or acknowledgement. Tried again a couple of days, still nothing.

Thought I'd try a survey to see whether that could "reset" the account (long shot I know). Got 5 points as didn't qualify and my total just went up by the 5 points, still negative points balance overall.

Don't really know what else I can do, no more surveys obviously.....

Exactly the same has happened to me - I have sent 3 e-mails now and have had no response! If i hear from them i will let you know, but i am refusing to do anymore for them until i hear something back from them

redagila

Noticed this thread the other day and realised I had not received any survey invites for a long time.

I tried to log in to my account but received a message saying my account was not active and told to contact them. Sent a message via "contact us" but no reply to date.

Luckily I don't think I had many points but what is happening with this iste?

Makeandsave

Does anyone know if i redeem for a £25 amazon voucher how long will it take to arrive?

crystal9

Makeandsave wrote: »

Does anyone know if i redeem for a £25 amazon voucher how long will it take to arrive?

i would think it's the same as other sites and be instant sorry but never ordered amazon from my survey.com

Makeandsave

crystal9 wrote: »

i would think it's the same as other sites and be instant sorry but never ordered amazon from my survey.com

Ok thanks, I want to be 100% sure before i order it. If anyone has ordered from them can you let me know thanks L:)

Abi

Bump
still awaiting nectar points orders in June