MySurvey.com (MyTNS)

I had 670 points awaiting conversion when the site changed name; they were finally "converted" on 10th Jan. but have not yet showed up in my Nectar account. It's definitely the right account number registered.

I've emailed MySurvey but not had a response - has anyone either successfully received points (and how long did it take?) or got an email response?

Thanks,

Mel.
Though no-one can go back and make a brand-new start, anyone can start from now and make a brand-new ending.

(Laurie Taylor, THE no. 1864)
«13456727

Comments

  • bertyboo
    bertyboo Posts: 205 Forumite
    Hi, I had 410 points and on the website it says they are processing been like this for quite a few days now, and i emailed them when site changed to ask if it was genuine or not and never had a reply, maybe they just having a few glitches with new site, they were fine before they changed it.
    £2008 in 2008 member no' 44
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    wins 2007, started comps aug 2007
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  • Knightowl
    Knightowl Posts: 641
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    I am wondering on what has happened to the conversion of disappeared points, 780 points for a week long survey on grooming has never appeared and when e mailed no response.....:confused:
    The years starts today ....
  • Helix
    Helix Posts: 2,381
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    Its happened to me as well. Just says processing.
  • cantcope
    cantcope Posts: 1,886
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    Knightowl wrote: »
    I am wondering on what has happened to the conversion of disappeared points, 780 points for a week long survey on grooming has never appeared and when e mailed no response.....:confused:

    me too. have emailed every week since the site changed. that week long survey was a pain in the bum too!!! i'm owed 930 points in total
    Last bet : 26th Oct 2006:j Debt free 25th Feb 2008:j Living "my" dream:T
  • JoyceB
    JoyceB Posts: 422 Forumite
    I also have points showing as processing, which have been like this for over a week now, and no response to emails!
  • millie
    millie Posts: 1,436
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    Since they changed on to the new site I am showing a minus balance on my points. I have worked out what they have done. I did a survey in October which promised 250 points and was only awarded 60, so I emailed them and they came back to me saying the original email was a mistake but they gave me the extra 190 points anyway. Since the sight has changed they have taken the points back off me. I have emailed them twice over the last 2 weeks and have had no reply, not even an acknowledgment of receipt.
  • fabsaver
    fabsaver Posts: 1,266
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    I'm having problems too. My recent points aren't showing at all. They are still sending me surveys from MyTNS (several a week) and when I complete them it says I will receive TNS points but then redirects me to the MySurvey site where my points don't show:mad:

    I have emailed them several times but have yet to receive a reply. I will not be doing any more surveys until they sort themselves out.
  • Hi
    I also have emailed them several times over missing points(930) from the beginning of December. I got a reply to my first email saying they would look into it and get back to me at the beginning of January. I have emailed 4 times since without acknowledgement
    Don't let the past become your future
    Change for the better
  • welf_man
    welf_man Posts: 564 Forumite
    Thanks, everyone - doesn't sound good then! I do lots of surveys, so it doesn't really matter to lose one company, but have been saving up for something in Argos so it's a bit annoying.

    I'll post if the points do finally show up, but I can't see it now.

    Mel.
    Though no-one can go back and make a brand-new start, anyone can start from now and make a brand-new ending.

    (Laurie Taylor, THE no. 1864)
  • Helix
    Helix Posts: 2,381
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    fabsaver wrote: »
    I'm having problems too. My recent points aren't showing at all. They are still sending me surveys from MyTNS (several a week) and when I complete them it says I will receive TNS points but then redirects me to the MySurvey site where my points don't show:mad:

    I have emailed them several times but have yet to receive a reply. I will not be doing any more surveys until they sort themselves out.

    You have always had to wait for the points to show in your account after completing a survey which can take up to 2 months.

    The problem people are having is once they are in the account normally they get transfered into nectar points once a week but this isn't happening at the moment.
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