E2Save Cashback Scam/trick

mobilejunkie

At least you know what I'm on about. Your price-match t&c are different and I've explained that many times - post five on my thread some time ago now in an attempt to deal with it just once!

The Virgin sim will be as you say - however, since they have now adopted the OSPS way of doing things I doubt the months will be as E2Save used them. Won't make much difference provided you got a bill in month one if you understand what I'm saying! cpw itself has just one claim so is easier.

PM

I have a feeling my cashback will be rejected as I posted it day after next months bill was generated. e.g.

Bill 21 Dec 07
180 Days 31 Dec
Sent 21 Jan 08
bill 20 Jan 08

Is there any chance of me taking them to court?

Can someone tell me under what people have been taking e2save to court over successfully?

thanks

mobilejunkie

If you read the many threads on this you will find the answers. No need to worry about court at this stage but you have to know what you're doing.

jolly-jen

Could someone help as am totally confused with e2save t&c's. Took out contract with them on 20th august 2007, basically 7 months free, - I should receive £49.02 back at months 6, 8, 10 and 12. Have checked my account and it states different times, one page says to send month 6 claim in January 2008, however on offer info it states to claim 6 months from connection date, i.e. 180 days after connection, which would mean 20th january. My bills are dated 25th of each month, do I send dec 25th bill in (which is very nearly 28 days old) now, or do I wait for januarys bill and send in straight away. Am going to try and call tomorrow, but wondered if anyone here could advise, as if it is december, I will need to send off tomorrow to be in with any chance of the recieving in in the 28 day period. Sorry to rant, but really need to clarify this!

mobilejunkie

Two people have asked in two hours. Whilst I have helped many it's impossible to spend all my time on here working out individual dates for everyone. You've both have months to work it out. Follow the legal t&c for your contract at the time and they will pay, one way or 'toher.

jolly-jen

sorry, didn't expect individual help just some advice as to what others have done. As I stated according to my t&c, I am told two different dates so do not know which one to send. I will call e2save today and hopefully clarify situation.

mobilejunkie

Impossible to give advice of what others have done - there are many different situations (just about all of which have been covered many times over on the relevant threads) and lots of specific dates which are relevant to a particular case. They give out LOTS of misinformation (also covered many times on here). There are also several sets of legal t&c depending on each case. There is only one legal set of t&c - the on-line detailed ones which were there at the time but which may have been "doctored" since.

Ok. IF yours is a so-called price-match contract and I assume it's 12 months it means that LEGALLY you must send the first bill which arrives after 18th December within one month of it's date. HOWEVER, they aren't using the legal t&c (READ THE POSTS!!!) so it's already TOO LATE and they will now refuse not only this but all subsequent claims. Find and read Wolfman amongst others; you will have to submit the bill as stated above, wait for the get lost letter, send an LBA and then (if they don't cough up) SUE.

NOW; since your was just 7 months free it may well NOT be a price-match contract. If so, you need to send ANY bill which is not more than 28 days old when it arrives there between dates roughly 6 months after connection and within 30 days of that date. THAT means claiming with a qualifying bill (as just stated) between ABOUT 20th FEBRUARY and 30th March.

DON'T do ANY cashback deals UNLESS you follow the groundrules:-

http://forums.moneysavingexpert.com/showthread.html?t=558661&page=1

I hope that you appreciate that this takes a long time to work out when a) people keep asking you to do it for them and b) it's not my contract - and I am looking after a lot of others which are (or for my friends). Also, most of the answers have already been given and having taken some time and trouble to give them isn't it fair to expect people to read them rather than retype them 100 times? Follow the groundrules on that thread or don't do a cashback deal.

jolly-jen

Many thanks for your help, I know that my deal is not a pricematch deal so hopefully I may have a chance! Have tried to call but they will not discuss with me as account is under my husbands name! Was certatin that bill did not have to be sent in until next month, it has just thrown me when on their website it says to send the bill in in January. Phone was not ordered until 20th August, so cannot see how this is right, is definetely not 180 days after connection.Hopefully I can get this cleared up today and find out for definite. Thanks again, much appreicated!

mobilejunkie

I wouldn't put too much weight on anything they tell you by phone. If it's not a price-match deal the dates I gave you are correct.

stolt

i signed up to a 11months free deal, and got the phone delivered today and was talking to someone on another forum about the deal and he said you can log into your account and it will make it easier for people to follow the cashback periods. i logged into mine and this is what was shown.....




11 Months FREE by redemption

Cashback Breakdown
Offer BreakdownYou Get
Automatic Cashback£136Send month 6 claim between 21st Jun 2008 and 31st Jul 2008£62.25Send month 8 claim between 21st Aug 2008 and 30th Sep 2008£62.25Send month 10 claim between 21st Oct 2008 and 30th Nov 2008£62.25Send month 12 claim between 21st Dec 2008 and 31st Jan 2009£62.25


so you dont need to do any workings out yourself, just made a note on the calendar on my phone to remind me,

they go on to state -''
11 Months FREE by redemption on O2 400 min + 500 sms 12m

Send your claim in line with the Cashback Claim Process below and we will credit you by cheque with £62.25 each time.
This will save you £385.00 over the 12 month duration of the contract. In effect this means that your average line rental per month over the contract period is £2.92 per month.''


and also
''
Cashback Claim Process:
A credit of £136.00 will be raised automatically by cheque within 2 months if you do not cancel your contract. To gain the remainder of your cashback, you will need to claim for each instalment.Instalment 1 - You will need to claim 6 months from connection and you have 30 days from this date to submit your claim. Send us your claim form and monthly bill showing your name, address, mobile number and tariff you are connected to. (This bill must be no older than 28 days when we receive it and have no balance brought forward.)
i.e. if you purchased on the 1st of January 2007, you need to send in the bill that is dated around the 1st July 2007, and you will have until the 30th July 2007 to do so. This is 180 days (6 months) after connection.
Instalment 2 - You will need to claim 8 months from connection and you have 30 days from this date to submit your claim. Send us your claim form and monthly bill showing your name, address, mobile number and tariff you are connected to. (This bill must be no older than 28 days when we receive it and have no balance brought forward.)
Instalment 3 - You will need to claim 10 months from connection and you have 30 days from this date to submit your claim. Send us your claim form and monthly bill showing your name, address, mobile number and tariff you are connected to. (This bill must be no older than 28 days when we receive it and have no balance brought forward.)
Instalment 4 - You will need to claim 12 months from connection and you have 30 days from this date to submit your claim. Send us your claim form and monthly bill showing your name, address, mobile number and tariff you are connected to. (This bill must be no older than 28 days when we receive it and have no balance brought forward.)
Please note: the above calculations are based on the basic line rental of the tariff and do not include itemised billing.
Please note: You will be required to send your bills within defined date ranges based on the date your handset was connected and despatched. When you place a successful order these dates will be detailed in ‘your account’ linked on our website.




hopefully it will help other people, i certainly wasn't aware that you could log on and find this information and hey if it helps people get the money back i;m all for that.