Toluna Discussion (merged)

Gemini.IDF

Victoria_Meldrew wrote: »

I've been waiting since 1st July for my Tesco voucher - the way we are treated is absolutely disgusting.

1st July is a bit much! You should all write and complain (keep it polite!) The more of us who do it, they might pull their respective fingers out! :mad:

antrobus

Gemini.IDF wrote: »

I ordered a £15 Tesco voucher on 21st August last and am still waiting for it! I wrote to them in October and this is what they replied:

"...Our Incentive Team is working on this with high priority and we can assure you that the Tesco vouchers will be processed as soon as possible. The reasons why we could not process them are soundly based and I rely upon your empathy in this respect...."

We are now well into November and still no sign...............!

So their reasons are "soundly based" are they?:rotfl:

How long does it take to mosey along to Tesco.com, download a copy of their Gift Card Order Form, fill it in, post it, wait a few days for the cheque to clear, and then wait another two days before the cards arrive?

http://www.tesco.com/giftcard/bulk-buying.asp

Gemini.IDF

Just an update:

I received an e-mail from Toluna today as follows:

"Hello,
As we are making an active effort to improve the help desk support service for our members, we are reviewing all the pending support cases. We have noticed that unfortunately a number of older support cases have been overlooked, one of them being this re-opened ticket which was initially addressed by one of our former colleagues.

In case the issue you have contacted us about still persists, we kindly ask you to open a new support case so that your query could be addressed properly. We advise you not to reopen this ticket, but to create a new one so that we may deal with your inquiry promptly.

We are distressed over this and we rely upon your sympathy and your understanding. Please be assured that our goal is to provide you with excellent service in order to enhance your experience on Toluna and don’t hesitate to address your concerns and we will be happy to assist you!

Thank you for your understanding!"


Remains to be seen, as we have heard it all before; (I reckon they've exhausted all of our 'Sympathy and understanding"!) But.... never let it be said........! I have now opened another query on their website! Fingers crossed!!! :rotfl:

topaztiger

Gemini.IDF wrote: »

Oh well, in a way that does give us a bit of hope then. At least we know there are at least two of us still waiting and it's not that we've been forgotten! I reckon that to save money, they wait until they have a lot of requests for whatever vouchers and then get a discount for ordering over a certain amount!

Lets hope lots of other people have ordered them too then! so we don't have to wait too much longer. It's the first time I have gone for Tesco, usually the other vouchers have arrived after about 8 weeks for me. I think I'll stick with L2S from now on!

Daisy_Bell

Love to Shop? Think you'll find they've discontinued those! I used to get them too but had to opt for Tesco as second choice!

Abi

they still do love2shop - I've been waiting for two lots going back to
3 september

Gemini.IDF

Abi wrote: »

they still do love2shop - I've been waiting for two lots going back to
3 september

Well all that I know is I received an e-mail from Toluna a couple of months or so ago, saying they were 'Discontinuing for a while' Love to Shop, ASDA, B&Q, Boots, John Lewis & M&S vouchers and also the 60,000 points vouchers for the £10 Asda, Boots, & Argos ones too. Tesco seemed to be the only one of any use to me, so that's why I ordered that.
I have almost another 80,000 points to redeem, so I'll opt for the Love To Shop one again then. It's so versatile. Thanks for that.

Abi

you need 110,000 points now for £20 love2shop voucher :-(

Gemini.IDF

Abi wrote: »

you need 110,000 points now for £20 love2shop voucher :-(

:eek: Oh well then. So typical of Toluna! Withdraw 'em all for 'A While' then re-introduce them for a whole lot more points! I suppose that goes for all the other vouchers they 'Withdrew' at the same time then too?

clarryd

Gemini.IDF wrote: »

Just an update:

I received an e-mail from Toluna today as follows:

"Hello,
As we are making an active effort to improve the help desk support service for our members, we are reviewing all the pending support cases. We have noticed that unfortunately a number of older support cases have been overlooked, one of them being this re-opened ticket which was initially addressed by one of our former colleagues.

In case the issue you have contacted us about still persists, we kindly ask you to open a new support case so that your query could be addressed properly. We advise you not to reopen this ticket, but to create a new one so that we may deal with your inquiry promptly.

We are distressed over this and we rely upon your sympathy and your understanding. Please be assured that our goal is to provide you with excellent service in order to enhance your experience on Toluna and don’t hesitate to address your concerns and we will be happy to assist you!

Thank you for your understanding!"


Remains to be seen, as we have heard it all before; (I reckon they've exhausted all of our 'Sympathy and understanding"!) But.... never let it be said........! I have now opened another query on their website! Fingers crossed!!! :rotfl:

What are the contact details that you got the reply from.

A number of us are waiting on £100 Amazon voucher for a previous survey/campaign and all we seem to be getting is ignored. I am fed up waiting for it and the other peeps that I have been in contact with are fed up also. We were guaranteed this would be with us in October and it is now November so would be good to be able to get a reply from someone. I have even threatened them with Watchdog, but still no answer.