Toluna Discussion (merged)

firawla

if it says delivery date n/a what does that mean, are they supposed to email the voucher? or will they add a delivery date some time in distant future and send it in the post?
im waiting for debenhams one since end of oct

Ancelyn1331

N/A (Not Available) means that Toluna have not yet decided which made-up date they are going to use as an ETA date. Vouchers never turn up on time, so even when you get a date, I wouldn't believe it.

purplevamp

firawla wrote: »

if it says delivery date n/a what does that mean, are they supposed to email the voucher? or will they add a delivery date some time in distant future and send it in the post?
im waiting for debenhams one since end of oct

Ancelyn1331 wrote: »

N/A (Not Available) means that Toluna have not yet decided which made-up date they are going to use as an ETA date. Vouchers never turn up on time, so even when you get a date, I wouldn't believe it.

This is true, I should have got mine 5 days ago. Doubt if it'll turn up this year :rolleyes:

davester

I had 2 lots of vouchers dated 7th and 8th Dec. I got the first vouchers on the 2nd Dec but haven't seen the second lot.

Loucien

The ETA on mine was the 8th Dec, it hasn't turned up yet. I tried to contact them through there website but I'm getting "page doesn't exist" errors when I try to submit a query.

Ancelyn1331

They sent me a standard "it'll be sent out in the next batch" reply. My ETA was 8th December, also.

krellboyne

"The ETA on mine was the 8th Dec, it hasn't turned up yet. I tried to contact them through there website but I'm getting "page doesn't exist" errors when I try to submit a query"

I have exactly the same problem.

I have found that if I use points & rewards as the message subject matter i get redirected to the "page doesn't exist" message, and if I use general feedback instead my message fails the text verification every time.

The website seems seriously screwed-up at the moment. And the chances of my vouchers arriving before xmas more remote.

Valued Opinions on the other hand have always delivered my vouchers promptly. But the are not a French company!

(before I get any racist accusations I will just say that my wife is French and she agrees that French companies give some of the worst customer service in the world!).

Ancelyn1331

Nothing wrong with being critical of the French. They're always bloody on strike. And Toluna sucks. . . big style.

firawla

Ancelyn1331 wrote: »

N/A (Not Available) means that Toluna have not yet decided which made-up date they are going to use as an ETA date. Vouchers never turn up on time, so even when you get a date, I wouldn't believe it.

i see, thanks

as long as i get it eventually im not too bothered

sarahs999

They do do it eventually, or we wouldn't still be here!

Just checked and I'm still owed for one survey from April!