LaCie 320 & 500 GB External USB & Network Hard Drive - Surely not £22?

Hootie19

teflon111 wrote: »

Yes, the cancellation e-mails have arrived, claiming that the items were out of stock, which of course is not true, because the same Marketplace seller now has them in stock for much higher prices.

Now, I would be quite happy to let this go if Amazon can come up with a reason why I should, but just to lie about it seems poor to me.

Does it *really* matter what excuse they come up with??

It was *clearly* an error right from the very start - surely no one REALLY thought they were going to get this at that price.

Would it matter if they said that foxes had broken into the warehouse and stolen them? Or that Elvis got a job in the warehouse and trampled them all with his blue suede shoes?

Chalk it up to experience, and look out for the next big deal! One day, you never know, we might just end up with a bargain.

I'm certainly not going to stamp my feet and throw my dummy away

teflon111

Can someone tell me the point of Amazon's Terms & Conditions. If they are not going to honour them, then what's the point in having them?

How much did some firm of lawyers get paid to write them?

Sid_Harper

teflon111 wrote: »

Can someone tell me the point of Amazon's Terms & Conditions. If they are not going to honour them, then what's the point in having them?

How much did some firm of lawyers get paid to write them?

Amazon's Ts&Cs are to cover their backsides, nobody else's.

As to lawyer's fees, I'm pretty sure I read somewhere it was £22

laticsforlife

Move along please - nothing to see here............yawn!!

THIS HAS EXPIRED - AND IT NEVER EXISTED IN THE FIRST PLACE.

There are 100's of similar threads on here about Amazon, PC World, Dixons, Currys, Comet, Empire Direct to name but a few - NONE are EVER honoured.

And I'm sure the legal concensus from actual experts was that no legally binding contract exists UNTIL you have payment accepted.

devild_2

They made a mistake. That's it. Barrackroom lawyers give it a rest and get over it, life's too short.

Aiadi

laticsforlife wrote: »

And I'm sure the legal concensus from actual experts was that no legally binding contract exists UNTIL you have payment accepted.

Not really. with the infamous Dell and Hard drive mispricing, I received three confirmations for the order, a dispatch notification and the money was taken from my CC. After all of that they still cancelled the order saying it was the wrong item listed on their website although all confirmtion emails confirmed the same item title and number.

cmaskelyne

I think there are some valid points here.

No-one did expect to get the price that some items were advertised at even though we probably all hoped that only a couple of people had spotted them and they may slip out of the warehouse before the mistake was noticed. Yes the company would probably go bust if they tried to honour all of these orders but on the flip side it is annoying to be lied to. An email appologising for the error would have been the end of it for most people.

In addition to that everyone should remember the terms and conditions (1.4 and 3.3) are there primarily to ensure that marketplace sellers get thier payment. These are deliberately loaded in thier favour to tie consumers into a contract as soon as they click the buy now. The other side of the coin means that by having this "benefit" they can also have today's scenario which actually works against them. The question here is if I had accidentially clicked a buy now (at full price) would they have chased me for some money (or even automatically debited my card). I suspect the answer may be yes so there is an argument that this should be a two way street.

It would be interesting if this were tested legally. Most people are correct in saying the contract is not normally formed until the payment is made but in this case the terms and conditions for marketplace sellers clearly state the contract is made before the money is taken. I suspect if tested this would actually result in an award to the consumer. That said they can only provide you with your order if they are still trading.

As I mentioned at the top of the mail though the main gripe is the cancellation due to lack of stock (without apology) even though they are still offering the items online. It is an outright lie and they should have come clean. That's what is annoying everyone.

johnisworried

Here here!

Tucker

I think there is a very broad assumption that everyone who ordered something that night, did so because they found the error via this site. Also that the goods ordered were expensive items at silly prices.

That is just not so. Plenty of people have made orders in the belief they were buying something that was a good price, but not unrealistic. It is January afterall and items for sale 50 or 70% less is nothing odd.

My item is currently £65 and three weeks ago was on there for £39, so I ordered in good faith and only found this link much later.

I feel totally let down and now fobbed off with bull.

I’ve given a company my bank details via my switch card with security number for naff all.

Lets not assume everyone was ordering knowing it was a mess up and probably wouldn't lead to anything.

rsykes2000

johnisworried wrote: »

Here here!

Where ?

Unless you mean 'hear hear'