LaCie 320 & 500 GB External USB & Network Hard Drive - Surely not £22?

nevermind_3

As they say on that TV show with the Con artists "If it is too good to be true it probably is!" - "Updated as below"

If they say it is "out of stock" then you cannot do anything. They could say it was an item brought in at a cheap price and they have run out. If they put "we made a mistake and put the wrong price" I think it could be classed as fraud if they don't sell it at the price they have stated when you placed your order and have a contract. This sort of thing has happened before so they will know what they can say.

It did say it was a sale item, so they will just say they ran out of the ones in the sale.

So like me take it as if it turned up great I got a bargain, but as in this case and many others that will happen online, you haven't lost anything. If you order via market place on Amazon you will be covered.

If you don't like the seller, just don't buy from them in the future, they charge higher than other online sellers anyway.

Sid_Harper

nevermind wrote: »

As they say on that TV show with the Con artists "If it is too good to be true it probably isn't!"

to quote your 'quote' I think you've misquoted... :rotfl:

...if it's too good to be true, it usually IS

nevermind_3

Sid_Harper wrote: »

to quote your 'quote' I think you've misquoted... :rotfl:

...if it's too good to be true, it usually IS

Oops, better change it! Cheers, there you go better now.

teflon111

Amazon have now given up pretending that the item was out of stock:

Because these item's correct price was higher than the price displayed on our website, this Amazon Seller "E and G Direct (Electronics and Gadgets Direct", were unable to fulfill these order's due to huge price difference and they had to very badly take the decision to cancel these item's from your order's, after clearly knowing about their decision which would impact the sellers on their future purchases with this seller.

=============================================

One other thing to think about:
E & G seem quite happy to take advantage of customers.
They sell a 4gig ipod Nano (non-video) for £140 - this is identical to the one I bought before Xmas for £70. So, in the light of recent events, are they going to allow anyone who has bought one at their rip-off prices to cancel the contract, get their cash back and buy one from a reputable website at a decent price?
Or is it the case that they don't mind shocking prices when they work in their favour?

nevermind_3

teflon111

Did you send a reply to that? Which email address did you send it to?

I thought of a similar thing and of course if it in their favour it is fine. You do have 7 days to return the item for a full credit though.

teflon111

Hi,

I haven't replied yet, but I will soon.
As far as I know, Amazon don't do e-mail addresses.
Initially I used the contact form on their website, their reply directed me to another page to provide feedback on their actions, and the latest e-mail from them points me to this page:

For more information, please visit the Resolving Differences section of our online Help Desk:

http://www.amazon.co.uk/gp/help/customer/display.html?nodeId=3149681

So that's where I'll post my reply.

nevermind_3

Cheers Teflon111

Just posted my email there now, lets see what happens.

I guess nothing will. :-)

HaroldHamsun

teflon111 wrote: »

Amazon have now given up pretending that the item was out of stock:

Because these item's correct price was higher than the price displayed on our website, this Amazon Seller "E and G Direct (Electronics and Gadgets Direct", were unable to fulfill these order's due to huge price difference and they had to very badly take the decision to cancel these item's from your order's, after clearly knowing about their decision which would impact the sellers on their future purchases with this seller.

</p> That garbled English doesn't sound like a genuine Amazon email - are you sure that it was sent from Amazon itself?
Amazon had a big problem a year or two ago with new sellers setting up electronics stores on marketplace, advertising goods they didn't have, taking lots of money from buyers, dispatching a few initial orders and then scarpering with the bulk of the loot.</p>

They've since brought in a number of measures to counteract that kind of fraud happening again. It looks to me like this is a case of incompetence rather than outright fraud, but in any case, the first thing to do is to contact the marketplace seller directly via your Amazon account. That way Amazon has a record of your initial email with the seller.
Complaining directly to Amazon is unlikely to help get your order fulfilled, but it might well result in Amazon 'disiplining' the seller by withholding their funds etc.
If the seller doesn't respond to emails within a reasonable time and doesn't dispatch goods then a refund and the chance to leave appropriate feedback is the best you can hope for.

Toxic_Lemon

HaroldHamsun wrote: »

No, you're wrong about that. You most certainly can leave feedback if the seller cancelled.
To be honest, if the seller owns up to a mistake and quickly cancels the order and refunds you in full, I would be inclined to leave a '4' at best or a 3/neutral feedback - on Amazon marketplace, neutrals actually count as negatives, and a whole slew of neutrals could lead to a seller getting kicked off, so unless I thought they were really incompetent and/or dishonest, I'd leave a '4' with comment about poor service.

I already checked prior to posting!

[FONT=verdana,arial,helvetica][SIZE=-1]How to leave feedback[/SIZE][/FONT]

[FONT=verdana,arial,helvetica][SIZE=-1]
[*]Go to http://www.amazon.co.uk/feedback.
[*]Sign in.
[*]You'll then see a list of all of the orders that need feedback. Find the relevant order in the list and click the "Leave seller feedback" button on the right.[/SIZE][/FONT]As the order isn't listed any more, you can't leave feedback![FONT=verdana,arial,helvetica]
[/FONT]

teflon111

HaroldHamsun wrote: »

That garbled English doesn't sound like a genuine Amazon email - are you sure that it was sent from Amazon itself?

I assumed so.
If I call Amazon, I get through to call-centre staff for whom English clearly isn't their first language, so I assume their customer service e-mail replies are also farmed out to cheap labour economies.