LaCie 320 & 500 GB External USB & Network Hard Drive - Surely not £22?

Pollyk_2

HaroldHamsun wrote: »

That garbled English doesn't sound like a genuine Amazon email - are you sure that it was sent from Amazon itself?
Amazon had a big problem a year or two ago with new sellers setting up electronics stores on marketplace, advertising goods they didn't have, taking lots of money from buyers, dispatching a few initial orders and then scarpering with the bulk of the loot.

I spoke to Mimi from Amazon's Express Customer Servive phone back option. At the end of the call I asked her name and location. She told me she was located in Manila, Philipines.

nevermind_3

I have just got this back from Amazon when I used that link to send them an email teflon111

Thank you for contacting Customer Services at Amazon.co.uk by e-mail
Please accept my sincere apologies for any misunderstanding and inconvenience caused in this regard.
We certainly appreciate you contacting us regarding this situation, and I apologise for any inconvenience this has caused you.
I have brought this to the attention of the appropriate department within Amazon.co.uk for investigation. This team deals with possible violations of our use policies. We request you to give us little time to process.
We will contact you again by 2 business days with an update.
Thank you for your patience and for bringing this matter to our attention.

So lets see what happens next.

point3

Toxic_Lemon wrote: »

I already checked prior to posting!
[FONT=verdana,arial,helvetica][SIZE=-1][/SIZE][/FONT]
As the order isn't listed any more, you can't leave feedback!

In that case, it means that the order hasn't been cancelled by the seller, but rather it has been deleted by Amazon

Pollyk_2

I find it a bit ironic that the company (Juppon Financial Solutions Ltd T/A E & G) who are currently in the process of trying to walk away from contracts governed by English law state their nature of business as Accounting, auditing & tax consultants on companies House.

Now here's a question - are these the kind of people you'd want to handle your accounts etc or not Maybe they are???

I also note that they have set up a new company called ELECTRONICS AND GADGETS DIRECT LIMITED (August this year).

Not sure which one of the two (or other) we're dealing with, but having previous experience of these things - doubt it'll ever matter as they'll move assets etc between companies, come out laughing and even if you try your hardest, spend a fortune on legal fees etc, the legal system will massively let you down. unfortunately)

It's a real shame cause everybody who placed an order is genuinely entitled to receive it. I get a bit fed up with people saying what did you expect , you're not gonna get anything - E&G (Juppon?) and me entered a contract - I expected the goods. If that contract had stated that ****-ups meant nullification, fair enough - but it doesn't - it states the opposite... Amazon - take a long hard look at yourself - cause your T&Cs mean Jack ****

This is aimed at you E&G - to let such massive shortcomings happen in the first place is shody - but your ineptitude shouldn't mean you can simply walk away from the situation.

In any walk of life, people make mistakes and get punished for it. Unfortunately, In cases like this, the British legal system sides with people who have funds to fight their cause (no matter how illegal or in breach of any contract they may be)

The initial email sent (which is the thing that has really !!!!ed people off) was, and still is unbelievable. I can quite honestly confess to it making me the angriest I've ever been in my entire life (40+) An apologetic email may have gone down better - although it still wouldn't of escaped the fact that you'd entered a contract and if I had money to burn and could walk you into a courtroom, you wouldn't have a leg to stand on.

Surely the Amazon Marketplace Database automatically keeps the stock levels in check - so these guys have a limited "hit" to take. This could easily be covered in their insurance, and if they don't have insurance... Then they deserve to go bust.

Amazon also need to take a stand here and ban E&G (the email lie was despicable) cause otherwise all of Amazon's T&Cs lose any kind of credability - and so does the company.

BTW - these guys think nothing of charging double price for goods, and ripping of unassuming consumers - don't seem to like it when the boots on the other foot though. Bear it in mind

Keep Right On
Poll

georgiac

To all the newbies who have posted on this, welcome to MSe.

Lots of us have been in your position before.

Thought we were getting the bargain of the decade.

Didn't

Stamped our feet.

Threatened boycotts.

Shouted on here.

Emailed.

Phoned.

Emailed again.

Threatened legal action.

And in the end we all won.








Nowt.

Good luck, but please don't bust a blood vessel.

Everyone knew this was a misprice, even those that say the didn't.

Pollyk_2

georgiac wrote: »

Everyone knew this was a misprice, even those that say the didn't.

totally irrelevant in this instance as Amazons T&Cs say they have to honour the listed price. if, when I looked at the T&Cs they had said that E&G were within thier rights to withdraw from the contract blah blah, I wouldn't of bothered - but they don't, so I did.

No, I'm not gonna get the goods - but nothing escapes the fact that E&G are legally bound to supply all goods at the prices listed - FACT

Nex0

Pollyk wrote: »

totally irrelevant in this instance as Amazons T&Cs say they have to honour the listed price. if, when I looked at the T&Cs they had said that E&G were within thier rights to withdraw from the contract blah blah, I wouldn't of bothered - but they don't, so I did.

No, I'm not gonna get the goods - but nothing escapes the fact that E&G are legally bound to supply all goods at the prices listed - FACT

I cant be bothered to read all the way through this thread as they usually just he same old same old.

But at the end of the day if that was your company and YOU made a error on the pricing would you quite happily honour all the orders that was made in that time?

Err no I didn't think so.

Toxic_Lemon

This is the email I received:

Dear Customer,

Greetings from Amazon.co.uk Marketplace.

Please accept my sincere apologies for any disappointment this experience has caused.

We certainly appreciate you contacting us regarding this situation, and I apologise for any inconvenience this has caused you. Please know that while we are not involved in individual transactions arranged on our site, we are very involved in investigating violations of our Participation Agreement.

I have brought this to the attention of the appropriate department within Amazon.co.uk for investigation. This team deals with possible violations of our policies.

However, you if you would like to contact the seller regarding this order which was cancelled, please don't hesitate to get in touch with the seller at the following contact information:

Postal address:
80 Phyllis Avenue
New Malden, Surrey
KT3 6JZ
United Kingdom

Telephone: +44 (0)2089 428372

E-mail Form: http://www.eandgdirect.com/contact_us.php

Because item “" correct price was higher than the price displayed on our website, this Amazon Seller "" were unable to fulfill this order due to huge price difference and they had to very badly take the decision to cancel this item from your order, after clearly knowing about their decision which would impact the sellers on their future purchases with this seller.

We have been receiving many feedback from our customers regarding this seller and our investigation team are already working on this recent issue with this seller “”. I realize that the cancellation of this item from your order has been very disappointing, but we want to make sure that your decision to make a purchase with us is based
on the most accurate information possible.

I request you to understand that this error of ours was purely unintentional by the Amazon Merchant "" and the merchant's technical team is working hard to minimize such errors. I hope you'll co-operate with us understand our limitations in this regard.

This situation was the result of a combination of technical and human errors, and that in no way did the Amazon Merchant "" intend for this to happen and we confirm that your payment card was never charged for this order.

If you believe your contract has been breached, contact your local authorities or visit any of the following organisations:

The Citizens Advice Bureau http://www.adviceguide.org.uk

Office of Fair Trading http://www.oft.gov.uk/oft_and_cd/

For more information, please visit the Resolving Differences section of our online Help Desk:

http://www.amazon.co.uk/gp/help/customer/display.html?nodeId=3149681

We have a team of experts who extensively research on the Amazon Marketplace orders which are not successful and they would be glad to know your feedback on your recent shopping experience with this seller on our website.

Please let me assure you that we are looking into this situation and the seller has been removed from our website. For reasons of account privacy, we can not notify you of the outcome, but appropriate action will be taken once we have completed our investigation.

Your input on this issue is greatly appreciated, and please feel free to share any future concerns you might have as you enjoy shopping on our site.

Thank you for your interest in Amazon.co.uk Marketplace.



Very odd since it appears they are still on Amazon: http://www.amazon.co.uk/b?ie=UTF8&me=A2GK0I6EUTK11S

:rolleyes:

HaroldHamsun

Well there's something quite strange going on there Toxic Lemon.I've had dozens of emails from Amazon over the years and none displayed such atrocious English as that - maybe the garbled part ["and they had to very badly take the decision to cancel this"] is a quote from the seller that's been inserted into a standard Amazon form email.

It's also odd that they claim that the order was cancelled without money being taken.
Maybe this is something to do with Amazon's new[ish] merchant program, in which selected marketplace sellers operate under different conditions to 'ordinary' marketplace sellers.??

Pollyk_2

Nex0 wrote: »

But at the end of the day if that was your company and YOU made a error on the pricing would you quite happily honour all the orders that was made in that time?

Err no I didn't think so.

Err - Yes I would, if I knew my company was at stake I'd triple check I hadn't ****ed up my pricing.

I've got my own company, I try not to make errors and I'm honest - that's why I've still got a company.

This lot make errors and from the evidence provided by their emails are dishonest. Sounds like you might get a job there!!!