Get Xmas pressies from Amazon? Use Amazon's price promise

New Post Advanced Search

Coronavirus: The latest from MSE

The MSE team is working extremely hard to keep the info we have about your travel rights, cancellation rights, sick pay (and more) up to date.
The official MSE guides: NEW MSE Coronavirus Guides


Get Xmas pressies from Amazon? Use Amazon's price promise

edited 30 November -1 at 1:00AM in Shop but don't drop
140 replies 93.2K views
MSE_ArchnaMSE_Archna Senior ResearcherFormer MSE
1.9K posts
MSE Staff
edited 30 November -1 at 1:00AM in Shop but don't drop
MoneySavingExpert.com Update Note: This post was originally written in January 2008. Amazon has since changed its policy. For more information please read the Amazon Changes Note.

What's this about?

Amazon has a hidden price promise that if you buy something and it drops in price within 30 days you can get the difference back. That means if you did any Christmas shopping there; you should check if the price has dropped in the sales, and if it has - claim the money back.

How do you get it back?

Amazon won't do this automatically, you'll need to go back and check the prices of the goods you've bought by logging into your account.

Simply visit your account and look at each invoice from the last thirty days and click on each item to view it's current price. Compare this to the price you paid and if there's a difference, copy down the order number and go to the 'Return and Refunds Contact Form' page to report it.

Step by step instructions
  • Log into your Amazon account
  • Click on 'view orders placed in the last 6 months'
  • Copy the Amazon.co.uk order number:
  • Click on the item to see if the price has dropped
  • Click on 'Help' followed by Contact Us, 'Customer Service'
  • Once you've found the right order click on Contact Amazon, copy in the order reference number and explain you'd like a refund as the price has dropped.
More tips:

This is one of the hidden Amazon shopping tricks, for others, read the Cheapest Online Shopping article



This discussion has been closed.

Quick links

Essential Money | Who & Where are you? | Work & Benefits | Household and travel | Shopping & Freebies | About MSE | The MoneySavers Arms | Covid-19 & Coronavirus Support