Energy Switch Cashback from MSE

MforumSManE

https://forums.moneysavingexpert.com/discussion/comment/82201441#Comment_82201441

Here is a copy of my successful formal complaint wording to MSE, hope it helps.

Dear MoneySavingExpert Energy Club,

I am raising a formal complaint regarding the £xx cashback promised to me when I switched energy supplier through your service.

Your offer email stated: “We'll pay Energy Club cashback within six months.”

My switch was completed, and I have an email from my new supplier confirming this. More than six months have now passed, yet I have not received the promised cashback.

You have explained that you have not received your fee from the energy supplier and therefore cannot pay me. However, your offer wording I relied upon did not state that payment to me was conditional upon your receipt of that fee, nor did it explain that payment could be delayed beyond six months for that reason.

Please explain the contractual basis on which you are withholding my cashback and identify the specific term applicable when I switched that permits this delay.

I would also ask you to confirm whether you have verified my completed switch with the supplier and when I can expect payment.

I look forward to your substantive response and a satisfactory resolution.

Kind regards