Energy Switch Cashback from MSE

baldilocks10

https://forums.moneysavingexpert.com/discussion/comment/82174259#Comment_82174259

Good points. Pinkelephant12. T&C's buried.

If any T&C's re cashback were mentioned at time of click or even within subsequent comms and emails whilst switch was in progress, it could be argued that they are relevant in this matter as the consumer has received the info or fair warning as part of their decision process. The consumer would be able to cancel the switch if they did not agree.
The application of this section of T&C's would not be reasonable on this occasion as none are shown at point of switch on the site.

I think this is why MSE have not at any time referred me to the T&C's re cashback in any comms throughout. The buried T&C is not enforceable and would be unreasonable if applied.

If MSE decide they will apply the T&C re this, they will need to make clear and not mislead.

Trace-T

https://forums.moneysavingexpert.com/discussion/comment/82175343#Comment_82175343

I agree ^^^

I've recently had a reply to my follow up email.

"Our finance team are working on a technical issue but we hope to get it paid as soon as possible"

I feel they are just using more delay tactics now sadly.

not_a_new_user

https://forums.moneysavingexpert.com/discussion/comment/82176119#Comment_82176119

No way 😐 😑 😒 That's definitely delaying tactics.

I thought they'd taken your bank details and I was optimistic you'd have been paid by now? Certainly before me. No another day, no cashback. I just think its hilarious now. 😂

Keep all your coms now and check out the Energy Ombudsman. It's disgusting ML and MSE get away with this.

I note with the new tariff that's just sold out today, it said new and existing customers can get the tariff then further down it says New customers get £20 MSE cashback (£10 single fuel). Existing customers?

So which is it MSE? Theres no clarity in that.

PS - MSE'rs, you'll never get your cashback, anyway. 😁 🤣 😂

not_a_new_user

Hallelujah 🥳 🎉 🪅 🎊 🍺 🍻

Todays the day I receive my pay.

Almost 8 months after my switch I receive my cashback but not without a huge amount of stress. You have to fight for it, and I will be making it known about MSE's practice's. I haven't heard from the ASA which doesn't surprise me. Like I've said, MSE and ML are above accountability themselves, but I will find a way even if it's selling my story.

Good luck Trace-T.

I have to go through it all again. 😔

baldilocks10

https://forums.moneysavingexpert.com/discussion/comment/82176539#Comment_82176539

Many congratulations!!!

Your perseverance has been rewarded. 🙌🙌🙌

baldilocks10

https://forums.moneysavingexpert.com/discussion/comment/82176119#Comment_82176119

Hi Trace-T.

You may wish to ask MSE why/how the finance team and its technical issues have paid others with the same cashback issue and not you?
'As soon as possible' is ambiguous.

Don't accept excuses, keep going. 💪

not_a_new_user

20 quid 😄 😁 🤣 😂

Just Trace- T, now.

MforumSManE

https://forums.moneysavingexpert.com/discussion/comment/82169289#Comment_82169289

Received my £10 today, after MSE acknowledged complaint

not_a_new_user

https://forums.moneysavingexpert.com/discussion/comment/82176697#Comment_82176697

Congratulations. 🎊👏 💐 🥳 👏

Don't spend it all at once. 😆 🤣 😂

Trace-T

@not_a_new_user Congrats!! 😃👏 on finally getting your cashback.

Did they contact you first to say they were finally paying out with an apology?