Energy Switch Cashback from MSE

Trace-T

https://forums.moneysavingexpert.com/discussion/comment/82171451#Comment_82171451

I've still not received mine even though they said it had moved to "processing" when I last contacted them.

That took at least 5 days to even get a reply.

not_a_new_user

https://forums.moneysavingexpert.com/discussion/comment/82171462#Comment_82171462

There's only baldilocks10 had the magic touch?

baldilocks10

https://forums.moneysavingexpert.com/discussion/comment/82171451#Comment_82171451

That's excellent news. Hope all goes smoothly for you here on. 💪💪

I'm convinced that MSE are only dealing with this non payment to those who shout the loudest. They are mostly not paying up agreed cashback to those who don't realise or can't be bothered to chase, when all should be receiving without the need for endless emails and stress.

As they said to me:

"I am really sorry for the time this has taken though, and that you've had to chase this up - it absolutely isn't the experience we want users to have when switching through the site"

Beth MSE

If this is true, why is this still happening?
Isn't it time they started doing what they say they will?
If they cannot or will not, its time to remove false offers of cashback with energy switches through their site.

not_a_new_user

https://forums.moneysavingexpert.com/discussion/comment/82171546#Comment_82171546

Totally agree with you.

You seem to be the only person on MSE who has received cashback or perhaps people just don't want to get involved?

It's proving very difficult to take on MSE and ML but I won't give up. I still haven't heard from the ASA but you can go to Trading Standards via The Citizens Advice consumer service. That's my next option. If all consumer complaint outlets fail, I can always sell my story.

Waiting for cashback payment.......

pinkelephant12

It would appear that complaints should be made to OFGEM if anyone is still having ongoing problems in getting their cashback.

The cashback terms and conditions are hidden away, but they refer to the MSE CEC and say:

“If Moneysupermarket.com does not receive the commission from the new supplier for any reason it shall be entitled to withhold any cashback payments at its sole discretion.”

https://www.moneysupermarket.com/gas-and-electricity/cashback-terms-conditions

However, that isn’t the end of it because, in the FAQs, they state:

“We are also fully accredited to the Ofgem confidence code to ensure we provide you with a truly transparent and impartial service.

The OFGEM Confidence Code, as well as various other matters, deals with complaint handling and states:

“The Service Provider must establish and operate an effective consumer complaint and enquiry handling procedure and respond to any complaint or enquiry within seven working days of receipt.”

https://www.ofgem.gov.uk/decision/confidence-code-code-practice-online-domestic-price-comparison-services

It appears that MSE CEC are not dealing with complaints effectively and so a complaint to OFGEM would be justified.

not_a_new_user

I note that MSE are advertising the New Cheapest Energy fix with E.on Next, which massively undercuts any other, making it 5% cheaper ( including MSE cashback). E.on Next don't pay referral fees so that's misleading to say the least. You're not going to get your cashback. Have they not learnt anything?

I still haven't received my cashback 🙃 🤣 😂

Trace-T

Advertising it with cashback would be very misleading now wouldn't it.

I've still not received mine either.

not_a_new_user

https://forums.moneysavingexpert.com/discussion/comment/82175009#Comment_82175009

I feel sure you were ahead of me in the race for cashback, too.

It's disgraceful 😔

not_a_new_user

Morning all.

Today is not a cashback day. Coming up to 8 months, soon.

I implore anyone not to factor in cashback when switching with MSE. Don't rely on their false calculations.

I note energy wasn't mentioned at all, last night. That's a first, especially with a MSE Exclusive released, ( it's not a patch on my 2 year fix). Snooze and you lose. 😴😊

Unfortunately I think the MSE brand along with the ML name, is above accountability when it comes to advertising and paying cashback.

not_a_new_user

I think we are just being strung along now, with empty promises.

I think MSE have no intention of paying us until its convenient for them, pay wise.

If they ever pay our cashback, that is.

It's too soon to complain to the Energy Ombudsman.