Energy Switch Cashback from MSE

not_a_new_user

Seriously, this is making me ill.

Sadly it is not possible for Martin or the MSE team to respond to individual queries or provide help based on your own personal circumstances. 😕 🤔 😉

pinkelephant12

@not_a_new_user Have you considered contacting Citizens Advice? They can advise you on whether any consumer laws have been broken. They can also pass your details to Trading Standards for them to follow up.

ed1su

Just say I switched to E.ON and it was completed on 10th March. I was due £20 cashback but did not receive it. When trying to contact MSE just get standardised mesaage and get no where. I was not relying on cashback but would be nice to have.

baldilocks10

https://forums.moneysavingexpert.com/discussion/comment/82169520#Comment_82169520

Thanks ed1su.
So another not receiving Eon cash back. This tallies with not-a-new-user's experience and comms with Eon saying they do not pay 3rd parties (MSE) for referring.
MSE say they receive a fee for referring and give half to the customer (£20). This appears to be the sticking point.
However, again this is not your concern. The cash back was advertised on CEC site managed by MSE. Its their responsibility to ensure its paid as stated within 3-6 months. Eon or anyone else.
If they can't agree this with Eon or whoever, they must still honour it and pay up.

Trace-T

https://forums.moneysavingexpert.com/discussion/comment/82169647#Comment_82169647

Totally agree.

I've not heard anything further about my cashback since them saying it's moved to "processing". this was in response to a follow up Q where I included a screenshot of the switch in question. The "MSE Exclusive E.on Next Fixed 15mth v7"

I think the number of people who receive their cashback vs the number who don't would be very very interesting don't you think?

baldilocks10

Perhaps if those affected contacted MSE through this route they may get their story looked on by different eyes?

not_a_new_user

https://forums.moneysavingexpert.com/discussion/comment/82169417#Comment_82169417

Yes, I am going to, thanks. It's all just caught up with me this week, it's been so stressful.

not_a_new_user

https://forums.moneysavingexpert.com/discussion/comment/82170107#Comment_82170107

😄 😁 🤣 😂 😄 😁 🤣 😂

not_a_new_user

https://forums.moneysavingexpert.com/discussion/comment/82169417#Comment_82169417

Yes, I have, thanks.

not_a_new_user

Morning all, update.

My complaint is closed, upheld.

'MSE are aware of an issue that has delayed some CEC Cashback payments, including yours. We are sorry cashback was not paid within the expected time frame.

Complaint Outcome

We are upholding your complaint'.

They are processing payment.

Not so much as a by your leave about the 'issue' or its resolution. MSE are still offering cashback for switching when it's clear you won't receive cashback without a huge amount of stress.

This issue clearly still needs resolving. Complaint still ongoing in my view and still yet to receive cashback. 🤣