RWG's New Website, Plans and new Charges

redux

https://forums.moneysavingexpert.com/discussion/comment/82066748#Comment_82066748

I haven't yet tried logging in the the new website, and I could not on the old

I have the same bundle. May I ask you or anyone else whether the cash balance is 0 or £5?

FarleyFlavors

https://forums.moneysavingexpert.com/discussion/comment/82066881#Comment_82066881

Which "cash balance" are you talking about?

ScratchyCat

Mine was an initial £5 which gets used bit by bit if you go over your 50/50/250 monthly allowances. If you want to check how much of the £5 you have left just text Bal to 669 and it will send you back a text on how much credit you have.

Phones4Chris

https://forums.moneysavingexpert.com/discussion/comment/82065356#Comment_82065356

Nothing like partial quoting, ignoring the rest of my remark

and is the only one giving 1ppm for 1MB data outside of a bundle with the aforementioned conditions. 

Giffgaff bundles aren't especially cheap either and for sporadic occasional use they are expensive - data out of a bundle is 10p/MB, calls are 25p/min, texts are 10p, and etc etc !

Acer321

@Phones4Chris

"Another BEWARE - RWG to RWG calls are supposedly free, well yesterday such a call took minutes out of my bundle! Keep a check on your bundle and account balances".

Same thing happened to me a few days ago. I made two NHS 111 calls which were taken from my remaining balance.

I'll be sending them an email about it.

(NHS 111 calls are free from landline or mobile)

alanjones60

https://forums.moneysavingexpert.com/discussion/comment/82067366#Comment_82067366

RWG to RWG calls and texts are free.

On a spare sim iv got the free bundle has expired so iv got no bundle now.

I call my main RWG number and answer, and my credit does not reduce.

Bit sneaky to use ur free mins when you have a bundle though

M25

RWG replied to my email with a long reply saying there's nothing they can do unless I call CS.

They also said For live chat assistance, you can contact one of our agents by visiting nowmobile.co.uk

nowmobile.co.uk do have an app but it doesn't work with my RGW number so not sure what use going to that site is.

I suppose it would be too much to expect that they actually fix the problem their end. You know, the service provider.

alanjones60

https://forums.moneysavingexpert.com/discussion/comment/82067374#Comment_82067374

Do not use the app.

Use the website,when the green live chat appers,give them ur rwg number,and they will help you.

Iv used it myself. NOW are very helpful via this route

M25

Thanks to alanjones60 that worked sorted in a few seconds.

https://nowmobile.co.uk

FarleyFlavors

https://forums.moneysavingexpert.com/discussion/comment/82067308#Comment_82067308

Yes, my initial balance was £5 too, but I've since topped up several times and bought various data add-ons.