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How to pay a small cheque in to Nationwide
Comments
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That's why I split the paragraphs - the complaint by MOD is that NW didn't send them pre-paid envelopes, a service NW do not offer therefore could not send one out - it costs NW time and effort to investigate and perhaps give them some go away money. If NW want to do cheque by app they will do in their own time
The original story is pointless page filler
Sam Vimes' Boots Theory of Socioeconomic Unfairness:
People are rich because they spend less money. A poor man buys $10 boots that last a season or two before he's walking in wet shoes and has to buy another pair. A rich man buys $50 boots that are made better and give him 10 years of dry feet. The poor man has spent $100 over those 10 years and still has wet feet.
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Nationwide do have reply paid envelopes they can send out.
They, to a greater or lesser extent, also take customer/member feedback into account when planning new services. And like many organisations use customer complaints to improve the services they provide.
If nobody asks Nationwide to improve their facilities for paying in cheques, and nobody complains about the lack thereof, then "in their own time" may equal "never".
The "pointless page filler" seems to have occupied a considerable amount of some people's time, and space in this thread. Not quite clear why a 'non-story' has engaged folk so much. But it may be what the original publisher set out to achieve.
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The Cornish woman's story falls down at the start when she says she "did not want a cheque in the post for such a large amount of money when you are not sure it would actually reach its destination" when that's exactly how she must have received the cheque in the first place.
She then chose to drive to a branch that meant a 94 mile round trip when she could have chosen to go to a nearer branch in St Austell which would have been a 56 mile round trip, or to Plymouth or Barnstaple which would also have been nearer.
Or she could have opened an account with any bank that does allow you to deposit cheques at the post office and deposited the cheque when the mobile post office visits her own village every Thursday.
Or she could have tried to scan the cheque a few times until it did work.
Excellent compo-face though. And it saved the BBC local news reporter from actually having to find some real stories to report and doing some actual journalism.
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They don't provide a service where they send pre-paid envelopes for people to send cheques into the bank to pay in, you have to post it to them
https://www.nationwide.co.uk/help/payments/cheques/#how-to-pay-in-a-cheque
The original story is just compoface clickbait from someone who had solutions that she didn't want to use them
Sam Vimes' Boots Theory of Socioeconomic Unfairness:
People are rich because they spend less money. A poor man buys $10 boots that last a season or two before he's walking in wet shoes and has to buy another pair. A rich man buys $50 boots that are made better and give him 10 years of dry feet. The poor man has spent $100 over those 10 years and still has wet feet.
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They don't provide a service where they send pre-paid envelopes for people to send cheques into the bank to pay in, you have to post it to them
Regulars on the forum will know that what banks and building societies say on their websites very often doesn't match the reality.
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Nationwide provides an inferior core banking service by not offering app cheque deposits or Post Office/Banking Hub deposits whilst marketing themselves as 'a good place to bank'.
If both or even just one of these methods were available then the OP wouldn't be looking for prepaid envelopes…
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There is no harm in complaining so they know how you feel, but they are such a creaking dinosaur that I wouldn't hold out much hope of them changing it any time soon. If you aren't happy with them then vote with your feet, there are plenty of other banks that aren't living in the 1980s, you can have different accounts for different purposes.
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Is anyone a member of NW's Member Voice (their user/member forum)?
Is that a suitable platform for raising this kind of issue?
Raising a formal complaint over this issue just seems overkill.
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Thank you for your support.
If I was half as smart as I think I am - I'd be twice as smart as I REALLY am.1 -
I'm a member of Nationwide Voice. It's mainly a discussion forum, and Nationwide themselves don't participate in it, unless it's a survey they want you to complete. The best you can expect from them is a "thank you for your comments; I've passed them to the relevant team".
Paying in cheques through the app, and using the post office, has been discussed on Nationwide Voice several times, without any reply from Nationwide, so the subject seems to be falling on deaf ears.
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