Sky to hike broadband and TV prices from April – you've got 30 days to check if you can switch, save

gt94sss2

Does anyone know how Sky justify/explain not giving customers one months notice of the price changes coming into effect today

For instance, my letter is dated the 23 March.

Is this legal?

JSmithy45AD

https://forums.moneysavingexpert.com/discussion/comment/81946431#Comment_81946431

Your billing date presumably isn't the 1st of the month.

gt94sss2

https://forums.moneysavingexpert.com/discussion/comment/81946522#Comment_81946522

That doesn't matter does it? The prices changed on 1st April regardless of a customers billing date.

Grayhair

I took MSE advice on leaving Sky broadband and VoIP, after receiving their (Sky) notification of the price rise on 3rd March, I left the following day. Emailed Sky twice just to make sure, of my intentions and received confirmation to both.

They sent out packaging for me to send back the router, which we duly did and got confirmation to that effect.

Today, 8th April we got in a demand from Sky for early termination of broadband and VoIP to the tune of £142.02! Thankfully I've got all the documentation received and sent.

JSmithy45AD

https://forums.moneysavingexpert.com/discussion/comment/81955161#Comment_81955161

From the 1st but if (for example) your billing date isn't until the 23rd then that would be when it affects you so the 23rd of March would be correct.

puppet1984

https://forums.moneysavingexpert.com/discussion/comment/81955197#Comment_81955197

I got the same only a lower charge. Took multiple emails and sending of proof in order to have them waived. (confirmed by email and text, although they are still showing on my bill)

AJtheBee

https://forums.moneysavingexpert.com/discussion/comment/81956266#Comment_81956266

Just realised I've got the same issue.

Verbal confirmation in advance that no charge would apply. Received an email stating the charge after switch, so I rang them - again they confirmed there was no charge against my account.

Just double-checked my account and there is still a charge against it!! Will be calling again today.

puppet1984

https://forums.moneysavingexpert.com/discussion/comment/81962153#Comment_81962153

If still having issues I lodged a complaint

https://www.sky.com/help/your-account/making-a-complaint/how-to-make-a-sky-complaint/articles/how-to-make-a-complaint#message-us-broadband

I also rang as the email conversation got a little confusing but I wanted it on record that I had complained in case I needed to escalate

Stingy_Samson

Exactly the same situation here.

Got a letter from them advising of the increase.

I called to say I wanted to cancel my broadband and they confirmed I could leave penalty free (only 6 months into the 2 year term).

One touch switched to a cheaper, faster alternative.

Annoyingly they took a further month’s payment but I could see I was due for it be refunded in the following month.

Returned the router back to Sky when the packaging came (which seems to take forever for them to actually get it back!)

Received confirmation that they had the router back, but then kindly slapped me with a £66.25 early termination fee.

I rang them up and asked why and they said “oh yeah there have been issues with the system. I’ve spoken to my manager and we’ve agreed to waive the charges”.

I seriously don’t know how they can get away with trying this tactic because undoubtedly many people will just pay it anyway or not even realise.

redux

I didn't receive a letter at all, just an email

Phoned up 3 weeks.ago, discussed, cancelled, effective tomorrow

No envelope arrived yet for router

This thread forewarns me to check for a bill next month