Sky to hike broadband and TV prices from April – you've got 30 days to check if you can switch, save

p4nt3r4_cfh

https://forums.moneysavingexpert.com/discussion/comment/81921422#Comment_81921422

Thank you for this … I’ve been on the phone to cancellations all morning trying to have this resolved but was constantly told that I would need to pay an ETC (£300 broadband and £500 Sky). They offered no resolution except like yourself, to reduce by £10 and sign me up for another 2 years.

Based on this post, I rang back and asked the automated system to put me through to the Retentions based in the UK and straight away my entire package was cancelled with no fees.

Broadband will be cancelled in 14 days and Sky in 31 days and I have to return the equipment to avoid any charges.

I’ve been with Sky for 11 years and every year I get sucked back in by accepting new improved contracts and then get annoyed when they have their mid contract price hikes.

Glad I’m finally out. Think I’ll stick to Sky sports day passes on NowTV and Netflix from now on.

sheffieldeagle

That's interesting how did you get through to UK retentions on the automated system?

Cheers

Makeandsave

Got my letter dated 17th March arrived 24th March saying bill going up 1st April. I already have Disney paid another way through a different email address how do i switch that to get free?

I might call later today and see what they can do its not worth the money these days.

JSmithy45AD

https://forums.moneysavingexpert.com/discussion/comment/81938027#Comment_81938027

HBO Max launched today as well but the Ad supported tier is full of adverts apparently. A lot of stuff you can get on Sky will have an expired license before too long and will only be on HBO. I presume the next House of Dragons series will be on Sky Atlantic before disappearing to HBO as well. If you don't think it's worth it now it may be more effective to cancel and just dip in and out of whichever streaming app suits.

NoodlesDoodle1

Just been speaking to Sky today and was told by 2 different agents that I absolutely categorically cannot cancel Sky Stream without paying an early termination fee. I took out sky stream and broadband as one package at the same time (but Sky separate them as 2 separate bills). Am I mistaken or did Martins post say that Sky advised you could cancel Stream fee free as long as the were taken out at the same time? I’m within the 30 days since I got the email about the price rise but Sky are refusing to budge. Logged a complaint with them but have been told “nothing different will happen on the back of it”

Makeandsave

I was told i would have to pay a fee to cancel, Refused to put me through to a manager. The advisor really did not care and it was so hard to understand him. Had to hang up will call another day.

NoodlesDoodle1

https://forums.moneysavingexpert.com/discussion/comment/81939575#Comment_81939575

I logged a complaint earlier today and have a manager calling me back next week but it was prefaced with “they won’t tell you anything different and absolutely won’t be waiving the fee” so looks like I’ve got a fight on my hands

JSmithy45AD

https://forums.moneysavingexpert.com/discussion/comment/81939370#Comment_81939370

Just because you bought them at the same time doesn't make them a dependant package though, as shown by the separate charges. Of course you can renegotiate or cancel the broadband and see if you can negate the rises through that.

I'm afraid Sky are quite correct in your case.

phead

confirmed with cancellations twice that leaving broadband(only) wouldn’t cause a charge, switched over, got sent a charge.

absolute scam artists. Will raise a complaint tomorrow.

southsidergs

The charges email sent when switching is automatic based on contract length, providers don't manually send them. If you can cancel without charges then a call to them should confirm.