Sky to hike broadband and TV prices from April – you've got 30 days to check if you can switch, save

JSmithy45AD · 8 March at 9:16AM

https://forums.moneysavingexpert.com/discussion/comment/81913828#Comment_81913828

If that's what your T&Cs say then you can only switch (don't cancel) broadband, your Stream is still under minimum term. Just because you bought them at the same time doesn't necessarily make them a "package". You could try the complaints procedure online perhaps.

If you are constrained by the T&Cs BTW then (if Sky agree), you can still leave but you'll be subject to ETCs.

Hootie9 · 8 March at 11:58AM

Problem with that was that it was sold as a package. The advertised product was packaged as superfast broadband with ultimate tv.. i didn’t select broadband and then select a different product an hour later. Does that not imply a package?

JSmithy45AD · 8 March at 1:30PM

https://forums.moneysavingexpert.com/discussion/comment/81914277#Comment_81914277

It doesn't matter what it implies, it matters what your T&Cs say.

Hootie9 · 8 March at 4:00PM

honestlly, are you a sky employee? Even today the sky site has the same link to purchase the same package. If that is not a package then they should be held accountable for fraudulent advertising. At the end of the day i may be stuck for another six months but will leave sky and advise anyone considering joining otherwise. Hiding behind a sixty page document in fine print is poor practice. Even to the extent that the increases are based on rrp(which nobody pays) is ridiculous. In the fine print it is no more than 10% but not on what your contracted order is and the contract you sign but what the price they tell you the product is worth. In reality they have increased my prices by 15% again. It just leaves a sour taste in the mouth.

Detail_Merchant · 8 March at 6:11PM

https://forums.moneysavingexpert.com/discussion/comment/81914563#Comment_81914563

I think it's a bit harsh calling someone a Sky employee!

I just had a look on the Sky web-site, to see what you described.
It has TV deals under https://www.sky.com/tv
and broadband deals under https://www.sky.com/broadband
but I was able to find the combined deals you mentioned under https://www.sky.com/deals

So I looked at the first one, Essential TV + 300 Mbps for £35/month, and at the bottom of the panel about it, there is a link 'See all legals'

If you click on that link, a pop-up window appears with the terms and conditions, and in the middle of it, it says:
"Separate 24-month contracts apply to Sky Essential TV (£15pm), Sky Broadband (£20pm), and Sky Talk (£0pm)."

So it does look like they are separate contracts even if you didn't realise it.