Lloyds switch offer 6 January to 3 February 2026

k4y84

I tried opening an account last night and again today twice via the Android app but every time I get an error at the end after entering in all details and selecting the account type. Are they shadow denying me or is the system being hammered?

It looks like something's gone wrong

Please try again at a later time

masonic

https://forums.moneysavingexpert.com/discussion/comment/81866798#Comment_81866798

I've been having some issues with other LBG features recently (such as closing an old savings account), so their systems might not be running on all cylinders at the moment.

You might wish to try using a web browser.

k4y84

https://forums.moneysavingexpert.com/discussion/comment/81866976#Comment_81866976

Thanks for the suggestion, unfortunately same issue on a desktop browser.

friolento

https://forums.moneysavingexpert.com/discussion/comment/81865958#Comment_81865958

I thought you were joking when you said they promise you a wonderful life if you activate the card ….. but now I had similar! Apparently the app that I have been using for years is my everyday hero etc 🤣

flaneurs_lobster

https://forums.moneysavingexpert.com/discussion/comment/81867798#Comment_81867798

"Our app gives you the power to do it all"

"Hello, is that the ASA? ……"

c1995

My switch completed this morning. One of my three DDs was due to come out yesterday but didn’t come out until this morning, just before the changeover has happened 😰 surely that still counts as an active DD!

lostboy2010

so I started a switch last Thursday by ringing Lloyds who opened me a new club Lloyds sole account (ive had a joint account with them for decades) they opened the new account and instructed me how to start the switch to it from First direct via the app. I got a text saying they’d received my switch request so all looked good but the advisor told me to ring back on mon 2nd as that was the last day of the bonus period to ensure it was going through ok. I did ring on the 2nd and they said there was no record so try again via the app. I did and got the same text again but the advisor said nothing was showing on their system still. She decided to do it manually for me and assured me it was now in progress to switch on 11/2 but I’m not confident yet. Has anyone else had problems ? Where do I stand with the switch bonus if it doesn’t complete due to their incompetence ?

Zanderman

https://forums.moneysavingexpert.com/discussion/comment/81867940#Comment_81867940

If you had a text, twice, saying a switch had started it probably had. And if you later had an advisor saying they'd made sure it started it even more probably had. They don't communicate anything about the switch once it's in progress. Not until it's finished. So I would just wait and see.

If there is a problem you can, obviously, complain as they did tell you, three times, that they were starting the switch (that's three times more than some have got!) and they should honour the bonus.

friolento

https://forums.moneysavingexpert.com/discussion/comment/81867940#Comment_81867940

There is a good chance that the CS person you spoke to did not have access to the switch system, but as she's requested your switch for a third time, all should be fine. Keep a good record of what happened when, just in case you haven't received your bonus 40 days after completion of the switch. In which case, you can raise a complaint with Lloyds.

The next thing you can expect to hear from Lloyds is that your switch has been completed on the 11th. However, in a few days time, before the switch completion, you should already be able to see the DDs in your Lloyds account. You might also get a "we're sorry to see you leave" notice from FD.

Bendo

https://forums.moneysavingexpert.com/discussion/comment/81863475#Comment_81863475

The account never did pop up in my Halifax login and the letter didn't turn up as expected. Phoned the switching team and they started it over the phone so if anyone else is in the same boat needing to start a switch but not had the online activation code, just give them a call.