Sainsbury's to Natwest transfer

zedover

zedover said:

Further to my earlier comment, I got in touch with NatWest yesterday via the app. They told me they'd merge my two customer profiles. Email from them today says all is now fixed. So I go into the app ... and, great, my CC is still not showing.

Updating to say I received another notification from NW late yesterday, and CC now appears in the Natwest app at last.

Allusernamesaretaken

Still trying to pay my Nectar credit card from my existing bank account. Reluctant to send money to random accounts/sort code that I keep being given on the Natwest chat, which will then be " swept/diverted" over to my bill🤔
Not keen to give my 16 digit card number verbally to an agent on the phone either.
No option to pay using the phone, unless I have a Natwest current account.
However- I have been told today that the original link that I have to pay the Sains card is active until November. So trying £1 to see if that is true.🤞🤞

sausage_time

See this @Allusernamesaretaken

https://www.natwest.com/support-centre/help-with-your-product/credit-card/how-do-i-pay-my-credit-card-by-using-another-banks-online-or-telephone-banking-service.html

The sort code on my NatWest card statement from 8th October is 62-19-70.

Allusernamesaretaken

Thank you for the info but it doesnt work for my bank.
It does not recognise the Natwest Nectar card, so it isn't on their list. And I cant try to pay it manually, like a friend, as the acc no and sort code for the Nectar CC are attached to all other Natwest cards, so it wont let me proceed.
Natwest knows there is an issue but no idea when it will be sorted. And my bank are saying that they are unable to add the Nectar CC to the list as Natwest have not given them the info🙈🙈🙈

sausage_time

Allusernamesaretaken said:

Thank you for the info but it doesnt work for my bank.
It does not recognise the Natwest Nectar card, so it isn't on their list. And I cant try to pay it manually, like a friend, as the acc no and sort code for the Nectar CC are attached to all other Natwest cards, so it wont let me proceed.
Natwest knows there is an issue but no idea when it will be sorted. And my bank are saying that they are unable to add the Nectar CC to the list as Natwest have not given them the info🙈🙈🙈

Are you saying that your current bank won't let you set up a new payee with the same account number and sort code as an existing payee?   Can't you just change the reference to be the Nectar card number?

Is there a reason why you can't pay by Direct Debit?

Allusernamesaretaken

None of the options work and my bank know that customers are having issues.
I've been on the FBook chat, phoned both banks involved and no progress. Been trying for almost a week.

The Nectar CC isn't in the drop down list of Natwest cards to choose, from my bank.
All Natwest cards have the same acc no and sort code and they wont let me add my CC number as the ref, doesnt recognise it.

I don't want a DD, and I never needed one with Sainsbury's Bank.
Hoping they will sort it out soon.
Already looking at other cards to move to.

WillPS

Allusernamesaretaken said:

None of the options work and my bank know that customers are having issues.
I've been on the FBook chat, phoned both banks involved and no progress. Been trying for almost a week.

The Nectar CC isn't in the drop down list of Natwest cards to choose, from my bank.
All Natwest cards have the same acc no and sort code and they wont let me add my CC number as the ref, doesnt recognise it.

I don't want a DD, and I never needed one with Sainsbury's Bank.
Hoping they will sort it out soon.
Already looking at other cards to move to.

Your statement's giro slip will contain a 6 digit sort code. The account number will be 00000000. The reference is your 16 digit card number.

You'll probably find one of these aligns with one of the options on that (very old) drop down anyway.

cliveinhorsham

Still waiting for my Sainsbury's credit card to be merged with existing NatWest account here. Have had several chats and phone calls with NatWest. They say that it has been merged and I have received welcome messages and texts but it's not in my NatWest app or my online account. Whatever their "specialist team" have done, it hasn't worked for me. Very frustrating.