Sainsbury's to Natwest transfer

Allusernamesaretaken

I never received an email or activation code from either Sains or Natwest.
Had to go onto the message chat yesterday and ask what I needed to do.
After spending most of the day trying to sort out setting up payments, which they couldnt fix,  I was eventually told that at the moment there is an issue with making "fast payments". Not all banks are listed on the Natwest Nectar CC payment app and my bank doesnt offer Natwest Nectar card to transfer money too. So I cant pay off my balance.
Both banks are aware..but not all customer service staff are.
Don't think this has been handled very well from a customer point of view.

FluffyBuffster

Allusernamesaretaken said:

I never received an email or activation code from either Sains or Natwest.
Had to go onto the message chat yesterday and ask what I needed to do.
After spending most of the day trying to sort out setting up payments, which they couldnt fix,  I was eventually told that at the moment there is an issue with making "fast payments". Not all banks are listed on the Natwest Nectar CC payment app and my bank doesnt offer Natwest Nectar card to transfer money too. So I cant pay off my balance.
Both banks are aware..but not all customer service staff are.
Don't think this has been handled very well from a customer point of view.

I have this exact issue. I bank with HSBC. Despite being one of the biggest UK High St banks, they are not on the NatWest PayIt list so I can’t make a manual payment via the NW mobile app. 

When I try to do it via HSBC online banking, the “NatWest Nectar card” is not one of the many existing NW cards that one can make payments to. 

Eventually the NW chatbot provided me with NW sort code and account number to use to create a manual, manual payment. 

Except… when I enter those details, HSBC app says it already has pre existing payees with those details and so I must either select one of them (ie from the list of NW credit cards that doesn’t have the Nectar one on it) - or change the details. Which obviously I can’t do either. 

The whole thing is appalling. It takes them hours to respond. I basically can’t make a payment to reduce my balance and am stuck in limbo, incurring interest. 

I’m going to open up another card elsewhere, transfer the balance and sack them off. Shocking in this day and age. 

Allusernamesaretaken

FluffyBuffster said:

Allusernamesaretaken said:

I never received an email or activation code from either Sains or Natwest.
Had to go onto the message chat yesterday and ask what I needed to do.
After spending most of the day trying to sort out setting up payments, which they couldnt fix,  I was eventually told that at the moment there is an issue with making "fast payments". Not all banks are listed on the Natwest Nectar CC payment app and my bank doesnt offer Natwest Nectar card to transfer money too. So I cant pay off my balance.
Both banks are aware..but not all customer service staff are.
Don't think this has been handled very well from a customer point of view.

I have this exact issue. I bank with HSBC. Despite being one of the biggest UK High St banks, they are not on the NatWest PayIt list so I can’t make a manual payment via the NW mobile app. 

When I try to do it via HSBC online banking, the “NatWest Nectar card” is not one of the many existing NW cards that one can make payments to. 

Eventually the NW chatbot provided me with NW sort code and account number to use to create a manual, manual payment. 

Except… when I enter those details, HSBC app says it already has pre existing payees with those details and so I must either select one of them (ie from the list of NW credit cards that doesn’t have the Nectar one on it) - or change the details. Which obviously I can’t do either. 

The whole thing is appalling. It takes them hours to respond. I basically can’t make a payment to reduce my balance and am stuck in limbo, incurring interest. 

I’m going to open up another card elsewhere, transfer the balance and sack them off. Shocking in this day and age. 

Just had the email to say Welcome to Natwest etc etc
But I still have the same issue as yesterday, unable to make payments. Same bank as yourself. 
And nobody seems to have any information as to when it will be working properly.
I'm going to start looking at what other cards are available.

FluffyBuffster

Allusernamesaretaken said:

FluffyBuffster said:

Allusernamesaretaken said:

I never received an email or activation code from either Sains or Natwest.
Had to go onto the message chat yesterday and ask what I needed to do.
After spending most of the day trying to sort out setting up payments, which they couldnt fix,  I was eventually told that at the moment there is an issue with making "fast payments". Not all banks are listed on the Natwest Nectar CC payment app and my bank doesnt offer Natwest Nectar card to transfer money too. So I cant pay off my balance.
Both banks are aware..but not all customer service staff are.
Don't think this has been handled very well from a customer point of view.

I have this exact issue. I bank with HSBC. Despite being one of the biggest UK High St banks, they are not on the NatWest PayIt list so I can’t make a manual payment via the NW mobile app. 

When I try to do it via HSBC online banking, the “NatWest Nectar card” is not one of the many existing NW cards that one can make payments to. 

Eventually the NW chatbot provided me with NW sort code and account number to use to create a manual, manual payment. 

Except… when I enter those details, HSBC app says it already has pre existing payees with those details and so I must either select one of them (ie from the list of NW credit cards that doesn’t have the Nectar one on it) - or change the details. Which obviously I can’t do either. 

The whole thing is appalling. It takes them hours to respond. I basically can’t make a payment to reduce my balance and am stuck in limbo, incurring interest. 

I’m going to open up another card elsewhere, transfer the balance and sack them off. Shocking in this day and age. 

Just had the email to say Welcome to Natwest etc etc
But I still have the same issue as yesterday, unable to make payments. Same bank as yourself. 
And nobody seems to have any information as to when it will be working properly.
I'm going to start looking at what other cards are available.

It’s a shame as I found the whole service seamless and easy to use with Sainsbury’s app. This is a massive degradation of user experience, as well as the fact it’s quite possibly going to cost us in interest charges. 

unpodigoss

I'm finding the whole transfer a shambles. I have never received an activation code and spent hours trying to sort it out. "Cora" is absolutely useless as you just end up going round in circles.
I have been directed to and tried WhatsApp Messenger where It has been confirmed that they have my details. However, when trying to set up online banking, it is always returns "Unsuccessful". This turns out be because I have tried too many times!
So i was told to try another browser, which I did. Same result. And another computer. Same result.
Then I was told to wait 24 hours while it resets. Which I did. Same result.
I am now almost a week without any access to my account.
The latest instruction I have received is to wait another 72 hours (yes, THREE DAYS) and then "try again". 
I could hardly believe what I was being told.
This is probably the worst response to a problem I have ever had from any bank.

zedover

Further to my earlier comment, I got in touch with NatWest yesterday via the app. They told me they'd merge my two customer profiles. Email from them today says all is now fixed. So I go into the app ... and, great, my CC is still not showing.

FluffyBuffster

I’ve just applied for a new card with a different provider and told them to transfer the balance off my woeful NatWest card. When complete, I’ll close it. Utter shambles. 

sausage_time

Bucking the trend here - but my transition was seamless. Everything is as expected, and timeline was as communicated.

ChotaPeg

Popping back to say my card appeared in the NW app the next day.  I also had the same issue with the H bank not being on the Payit list so had to shift stuff around to make my payment but not a huge deal to resolve.  Sorry to hear others are having difficulties still.  

MarzipanCrumble

I am a CC sustomer only at the moment.  Received a Welcome email and txt on 9thOct to say transferred.  Wanted to register for online.  No 'special instructions' contained in either email or txt.  
Went on laptop and registered as a credit card only customer.  Entered my Sainsbury CC Number, went through the dob, set up a pin and password, register for biometrics or card reader and was successful.  My CC is showing.

Hope the DD goes through towards end of month as I pay it all off.  We will see!