£125 for existing Raisin customers who put at least £10,000 in a fixed-rate bond

topyam

Just messaged them - will let you know what they say

subjecttocontract

My other half didn't get the email or the bonus. Have just sent a secure messsage today asking them to look into it.

cwmbrancrow

My partner was told today that although she met the eligibility criteria for the bonus, she didn't receive the confirmation email or payment automatically as she had email marketing notifications turned off on her account and it would now have to be done manually although no timeline was offered as to how long this would take. 

subjecttocontract

cwmbrancrow said:

My partner was told today that although she met the eligibility criteria for the bonus, she didn't receive the confirmation email or payment automatically as she had email marketing notifications turned off on her account and it would now have to be done manually although no timeline was offered as to how long this would take. 

That's very interesting and I suspect it could be the very reason my other half didn't get the email or payment as well. She is very likely, when setting up the account, to have indicated..... don't contact me by email. She has sent a secure message to them on the web site asking them to look into it and advise. So, now that's what I'm expecting them to come back with. I should think it'll take a couple of weeks to get sorted.

EthicsGradient

cwmbrancrow said:

My partner was told today that although she met the eligibility criteria for the bonus, she didn't receive the confirmation email or payment automatically as she had email marketing notifications turned off on her account and it would now have to be done manually although no timeline was offered as to how long this would take. 

That's a very poor excuse - sure, that works for "why you didn't get the email", but it's got  nothing to do with "why hasn't the bonus been paid when they said it would".

Did she phone them to get this response, or use the logged-in message system? I sent them a message with the latter on Saturday, and no response yet ...

topyam

Ah not sure that's the reason, as I haven't opted out and haven't received it...

cwmbrancrow

subjecttocontract said:

cwmbrancrow said:

My partner was told today that although she met the eligibility criteria for the bonus, she didn't receive the confirmation email or payment automatically as she had email marketing notifications turned off on her account and it would now have to be done manually although no timeline was offered as to how long this would take. 

That's very interesting and I suspect it could be the very reason my other half didn't get the email or payment as well. She is very likely, when setting up the account, to have indicated..... don't contact me by email. She has sent a secure message to them on the web site asking them to look into it and advise. So, now that's what I'm expecting them to come back with. I should think it'll take a couple of weeks to get sorted.

She can check by looking at "notifications" on her account. I had both boxes ticked, my partner only had the lower one. I received the confirmation email and bonus payment, she didn't.

cwmbrancrow

EthicsGradient said:

cwmbrancrow said:

My partner was told today that although she met the eligibility criteria for the bonus, she didn't receive the confirmation email or payment automatically as she had email marketing notifications turned off on her account and it would now have to be done manually although no timeline was offered as to how long this would take. 

That's a very poor excuse - sure, that works for "why you didn't get the email", but it's got  nothing to do with "why hasn't the bonus been paid when they said it would".

Did she phone them to get this response, or use the logged-in message system? I sent them a message with the latter on Saturday, and no response yet ...

I agree with you, it wasn't as if the offer was by invitation email only, it was for all existing Raisin customers who met the eligibility criteria. She was concerned enough to ring them last Thursday as she had not received the confirmation email I had received on Tuesday and she was told not to worry and the payment would be in her account by 23:59 on October 31st.
She tried phoning this morning but there was a long waiting time so she then sent a secured message. She phoned again late afternoon as she is so annoyed and spoke to someone after waiting for about 10 minutes.

cwmbrancrow

topyam said:

Ah not sure that's the reason, as I haven't opted out and haven't received it...

I'm not convinced either. It all looks a bit suspicious to me.

cwmbrancrow

cwmbrancrow said:

topyam said:

Ah not sure that's the reason, as I haven't opted out and haven't received it...

I'm not convinced either. It all looks a bit suspicious to me.

My partner and I have identical investment accounts with Raisin, the tick boxes for notification emails being the only difference. Other than this, it doesn't make any sense that I received the bonus and she didn't. I find it unacceptable and think Raisin should check their systems can deliver what they promise before making any future offers. They are in breach of their own terms and conditions, not my partner.