£125 for existing Raisin customers who put at least £10,000 in a fixed-rate bond

EthicsGradient

LADY_A said:

Not wanting to disrespect Raisin , obviously a mistake by them , but so disappointed in all this , having said that I maybe will reinvest  given a tempting interest rate as up till this fiasco I was pretty happy with them .

Yeah, it's not great - they gave themselves a month to implement it, and still didn't manage, and didn't tell anyone they were having trouble unless they got in touch. I hope they are now giving the bonus to everyone who qualified, whether or not they complained - or whether or not they knew about the bonus in the first place.

subjecttocontract

I'm quite pleased at how Raisin have handled the issue. Sorted and paid out within 4 working days seem acceptable to me. It's a mistake but I doubt anyone on this forum has never made a mistake themselves. 

cwmbrancrow

subjecttocontract said:

I'm quite pleased at how Raisin have handled the issue. Sorted and paid out within 4 working days seem acceptable to me. It's a mistake but I doubt anyone on this forum has never made a mistake themselves. 

I'm so pleased for you, each to their own I suppose.
We have no idea how many customers were affected by this issue but I just hope everyone else achieves the same satisfactory outcome. 
To give you a better understanding of how I feel, unfortunately, my partner suffers with epilepsy and the stress of something like this can potentially cause a seizure and I then have to step in and pick up the pieces.
I therefore humbly apologise if I have offended anyone in venting my spleen on this forum.

huw01

I will update this forum with whatever outcome I get, but at the moment - nothing to report

OwnedByACat

cwmbrancrow said:

subjecttocontract said:

I'm quite pleased at how Raisin have handled the issue. Sorted and paid out within 4 working days seem acceptable to me. It's a mistake but I doubt anyone on this forum has never made a mistake themselves. 

I'm so pleased for you, each to their own I suppose.
We have no idea how many customers were affected by this issue but I just hope everyone else achieves the same satisfactory outcome. 
To give you a better understanding of how I feel, unfortunately, my partner suffers with epilepsy and the stress of something like this can potentially cause a seizure and I then have to step in and pick up the pieces.
I therefore humbly apologise if I have offended anyone in venting my spleen on this forum.

Sorry to hear about your partner's medical condition. It must be tough for both of you. 

I think some of us have quite a low opinion of companies so when one acknowledges a mistake and corrects it in days, we view it as a good outcome. 

cwmbrancrow

OwnedByACat said:

cwmbrancrow said:

subjecttocontract said:

I'm quite pleased at how Raisin have handled the issue. Sorted and paid out within 4 working days seem acceptable to me. It's a mistake but I doubt anyone on this forum has never made a mistake themselves. 

I'm so pleased for you, each to their own I suppose.
We have no idea how many customers were affected by this issue but I just hope everyone else achieves the same satisfactory outcome. 
To give you a better understanding of how I feel, unfortunately, my partner suffers with epilepsy and the stress of something like this can potentially cause a seizure and I then have to step in and pick up the pieces.
I therefore humbly apologise if I have offended anyone in venting my spleen on this forum.

Sorry to hear about your partner's medical condition. It must be tough for both of you. 

I think some of us have quite a low opinion of companies so when one acknowledges a mistake and corrects it in days, we view it as a good outcome. 

During a telephone conversation with Raisin CS I witnessed my partner being misled/lied to and inferred that she was at fault for not ticking the email marketing box on notifications. Typical bully boy tactics, blame and deflect.
If you are prepared to accept mediocrity that's up to you, personally I don't, but at least we have the choice of taking the money and investing elsewhere on maturity.
One thing Raisin have improved on is the speed in which investments mature and funds are quickly available to reinvest again without losing so much as a day's interest. Sadly better rates can be obtained elsewhere and by contacting the relevant company direct. It's all down to personal choice I suppose.

OwnedByACat

cwmbrancrow said:

OwnedByACat said:

cwmbrancrow said:

subjecttocontract said:

I'm quite pleased at how Raisin have handled the issue. Sorted and paid out within 4 working days seem acceptable to me. It's a mistake but I doubt anyone on this forum has never made a mistake themselves. 

I'm so pleased for you, each to their own I suppose.
We have no idea how many customers were affected by this issue but I just hope everyone else achieves the same satisfactory outcome. 
To give you a better understanding of how I feel, unfortunately, my partner suffers with epilepsy and the stress of something like this can potentially cause a seizure and I then have to step in and pick up the pieces.
I therefore humbly apologise if I have offended anyone in venting my spleen on this forum.

Sorry to hear about your partner's medical condition. It must be tough for both of you. 

I think some of us have quite a low opinion of companies so when one acknowledges a mistake and corrects it in days, we view it as a good outcome. 

During a telephone conversation with Raisin CS I witnessed my partner being misled/lied to and inferred that she was at fault for not ticking the email marketing box on notifications. Typical bully boy tactics, blame and deflect.
If you are prepared to accept mediocrity that's up to you, personally I don't, but at least we have the choice of taking the money and investing elsewhere on maturity.
One thing Raisin have improved on is the speed in which investments mature and funds are quickly available to reinvest again without losing so much as a day's interest. Sadly better rates can be obtained elsewhere and by contacting the relevant company direct. It's all down to personal choice I suppose.

That's awful, I hope your partner is OK.

cwmbrancrow

OwnedByACat said:

cwmbrancrow said:

OwnedByACat said:

cwmbrancrow said:

subjecttocontract said:

I'm quite pleased at how Raisin have handled the issue. Sorted and paid out within 4 working days seem acceptable to me. It's a mistake but I doubt anyone on this forum has never made a mistake themselves. 

I'm so pleased for you, each to their own I suppose.
We have no idea how many customers were affected by this issue but I just hope everyone else achieves the same satisfactory outcome. 
To give you a better understanding of how I feel, unfortunately, my partner suffers with epilepsy and the stress of something like this can potentially cause a seizure and I then have to step in and pick up the pieces.
I therefore humbly apologise if I have offended anyone in venting my spleen on this forum.

Sorry to hear about your partner's medical condition. It must be tough for both of you. 

I think some of us have quite a low opinion of companies so when one acknowledges a mistake and corrects it in days, we view it as a good outcome. 

During a telephone conversation with Raisin CS I witnessed my partner being misled/lied to and inferred that she was at fault for not ticking the email marketing box on notifications. Typical bully boy tactics, blame and deflect.
If you are prepared to accept mediocrity that's up to you, personally I don't, but at least we have the choice of taking the money and investing elsewhere on maturity.
One thing Raisin have improved on is the speed in which investments mature and funds are quickly available to reinvest again without losing so much as a day's interest. Sadly better rates can be obtained elsewhere and by contacting the relevant company direct. It's all down to personal choice I suppose.

That's awful, I hope your partner is OK.

Yes, she is, thanks. She was starting to shake a bit during the phone call, but thankfully it didn't escalate into a full seizure, but I did have to take over the call. I think it would be unfair to mention any names but needless to say an official complaint has been raised, suggesting they listen to the phone calls.
I believe the closure date for this offer was September 30th, so they had a full month to prepare for the pay out.
There was certainly no mention of the popularity of the offer causing a delay on Monday, in fact they were struggling to offer any explanation. I seem to recall somebody on here being told they were holding a group meeting which is when I believe it became a PR exercise in order to save face.
I actually feel sorry for the operators on the frontline who had to deal with the disgruntled customers, probably with little or no support from management. I bet they were glad to see the back of this week.