Monument ISA transfer in.

allegro120

northernstar007 said:

allegro120 said:

I requested transfer from VM on 11th April.  Called Monument today, they gave me a long reference number and suggested to call VM.  I called VM, they said they have accepted transfer on 11th April and waiting for Monument to reply with "ready for transfer" message.  Called Monument again and was told "we are processing it, you just have to wait and we will inform you when transfer is completed". No timeline was given.

same date as my transfer request, your 15 days has now past and with bank holidays fri will be your cut off date for the 30 days to put funds in your isa, also from virgin money
youve been getting the same message i got from monument it seems like there now reading off a script

Yes,15 working days has now passed. I called Monument last week, they said I need to wait until 15 days working days passed, hence I called them today.  Not impressed with Monument, they shouldn't have advertised services they can't deliver.  I'm sure it is not VM's fault, my previous transfers from VM to other providers went through quick.
Fortunately 30 days cut off doesn't affect me. I deposited half of this year's allowance on 6th April.

northernstar007

monument have now stopped new transfers on there website
 "We've temporarily paused new applications for our Easy Access Cash ISA."

gowgowuk

for info: new Monument ISA opened and transferred requested (from Charter savings) on Monday 5 May (pm) and all completed today Thursday 8 May (pm)

allegro120

northernstar007 said:

monument have now stopped new transfers on there website
 "We've temporarily paused new applications for our Easy Access Cash ISA."

'New applications' and 'new transfers' are different things.

Archerychick

I had a call as promised today from Monument after they closed my isa because it hadn’t been funded (which was because of the o/s transfer in from Zopa). I take my hat off, they’ve listened and are reopening the ISA and when the transfer is in complete they are backdating the interest. It’s not clear if this means they have to start the transfer again, but in terms of interest it doesn’t matter so much now. 

njb74

I’m really stressed as Monument have given me mixed messages about my isa transfer from Zopa. Yesterday they said they had it and would be in my account shortly, today they said they have sent it back to Zopa. I now have no money in either Zopa or monument, Zopa say they have not had the money returned. 

This is my life savings, so I’m highly stressed. Monument don’t seem to know what is going on. 

northernstar007

my isa  has still not been transfered ( 17 working days) since 11th april due to bank holidays,  the clock has now started with monument before it goes to the ombudsman
and now only 10 days away from current isa rates to drop from virgin

Archerychick

njb74 said:

I’m really stressed as Monument have given me mixed messages about my isa transfer from Zopa. Yesterday they said they had it and would be in my account shortly, today they said they have sent it back to Zopa. I now have no money in either Zopa or monument, Zopa say they have not had the money returned. 

This is my life savings, so I’m highly stressed. Monument don’t seem to know what is going on. 

I would recommend calling them, speak to a person and ask them to open a complaint to get this issue resolved. I must say that although I too have an issue with my transfer from Zopa, the customer service I’ve received has been great 

njb74

Archerychick said:

njb74 said:

I’m really stressed as Monument have given me mixed messages about my isa transfer from Zopa. Yesterday they said they had it and would be in my account shortly, today they said they have sent it back to Zopa. I now have no money in either Zopa or monument, Zopa say they have not had the money returned. 

This is my life savings, so I’m highly stressed. Monument don’t seem to know what is going on. 

I would recommend calling them, speak to a person and ask them to open a complaint to get this issue resolved. I must say that although I too have an issue with my transfer from Zopa, the customer service I’ve received has been great 

I’ve called, I’ve spoken to several different people, I’ve been passed from pillar to post. 

I’ve given Zopa the transaction details, I’ve requested the very least they should be able to do is locate it in their holding account. 2 days and I’m still having to call/message/email and getting nowhere. 

I have to say between Monument and Zopa this should have been sorted quickly to reassure me my funds are safe. Both banks don’t seem to care or see it as a priority to help. 

northernstar007

now my monument isa has been closed down due to no funds added
i hope monument are going to reopen it as i do have a transfer on going also a live complaint