Monument ISA transfer in.

northernstar007

a week since my transfer went through, i'm still waiting it to be allocated to my account, ive been informed that the interest will be added from the day i requested the transfer 11 april

Archerychick

I think they’ve bitten off more than they can chew!

Archerychick

Finally, today my funds have appeared in my Monument account, 23 working days was the final tally. 

1spiral

I started this thread a few weeks ago because I had started a transfer from Coventry to Monument which would exceed the FSCS protection limit (Due to monument not accepting partial transfers) and wanted to initiate the transfer back out before I went on hols so wondered how long other peoples transfers were taking not realising at that point there was a technical issue (on Monuments side) preventing my completion.

The whole saga completed on the Sat of Mayday B/H and I then was able to initiate a partial transfer out to Paragon.

At the end of the first week I received a message from Paragon that the transfer had been attempted twice and failed due to "account status transfer error."

I reinitiated it and it failed again so I contacted Monument.

They could find no record of any requests for a transfer from my account despite 3 having been made.

I requested the CISA code from Paragon and they supplied me with all 3.

Monument could not find any record of these 3 requests.

So here I am now with funds stuck in Monument that exceed the FSCS protection limit that I have been trying to remove for 3 weeks now and each party believes the problem is on the other side.

allegro120

1spiral said:

I started this thread a few weeks ago because I had started a transfer from Coventry to Monument which would exceed the FSCS protection limit (Due to monument not accepting partial transfers) and wanted to initiate the transfer back out before I went on hols so wondered how long other peoples transfers were taking not realising at that point there was a technical issue (on Monuments side) preventing my completion.

The whole saga completed on the Sat of Mayday B/H and I then was able to initiate a partial transfer out to Paragon.

At the end of the first week I received a message from Paragon that the transfer had been attempted twice and failed due to "account status transfer error."

I reinitiated it and it failed again so I contacted Monument.

They could find no record of any requests for a transfer from my account despite 3 having been made.

I requested the CISA code from Paragon and they supplied me with all 3.

Monument could not find any record of these 3 requests.

So here I am now with funds stuck in Monument that exceed the FSCS protection limit that I have been trying to remove for 3 weeks now and each party believes the problem is on the other side.

The same here.  2 attempts to transfer from Monument to Paragon, both failed.  I called Monument yesterday, they said that Paragon must have a problem with their system, I didn't buy this narrative because I had the same rejection of my transfer from Monument to Vida this week... Finally Monument member of staff suggested to do paper version. I've initiated another (3rd attempt) transfer online (just in case of a miracle) and asked Paragon to send me the application form by post (I don't have a functioning printer).  I hope this will work, but the delay may result in my Paragon ISA being closed, it has to be funded by 15th June. 

1spiral

allegro120 said:

1spiral said:

I started this thread a few weeks ago because I had started a transfer from Coventry to Monument which would exceed the FSCS protection limit (Due to monument not accepting partial transfers) and wanted to initiate the transfer back out before I went on hols so wondered how long other peoples transfers were taking not realising at that point there was a technical issue (on Monuments side) preventing my completion.

The whole saga completed on the Sat of Mayday B/H and I then was able to initiate a partial transfer out to Paragon.

At the end of the first week I received a message from Paragon that the transfer had been attempted twice and failed due to "account status transfer error."

I reinitiated it and it failed again so I contacted Monument.

They could find no record of any requests for a transfer from my account despite 3 having been made.

I requested the CISA code from Paragon and they supplied me with all 3.

Monument could not find any record of these 3 requests.

So here I am now with funds stuck in Monument that exceed the FSCS protection limit that I have been trying to remove for 3 weeks now and each party believes the problem is on the other side.

The same here.  2 attempts to transfer from Monument to Paragon, both failed.  I called Monument yesterday, they said that Paragon must have a problem with their system, I didn't buy this narrative because I had the same rejection of my transfer from Monument to Vida this week... Finally Monument member of staff suggested to do paper version. I've initiated another (3rd attempt) transfer online (just in case of a miracle) and asked Paragon to send me the application form by post (I don't have a functioning printer).  I hope this will work, but the delay may result in my Paragon ISA being closed, it has to be funded by 15th June. 

I'm beginning to think they have bitten off far more than they can chew in accepting isa transfers in and now the rate is due to drop they'll realise the same problems exist the other way round.

What really irks me with all of this the 2 parties won't talk to each other. Paragon request the transfer, Monument reject it, Paragon cancel it. Despite me contacting both, each of them tells me each time to speak to the other party.

Grrrr.

northernstar007

at long last my transfer is now showing up on the app
its only taken since 11th april almost 7 weeks 

allegro120

northernstar007 said:

at long last my transfer is now showing up on the app
its only taken since 11th april almost 7 weeks 

Congratulations!  I'm in the next stage now - transfer out of Monument.  4 attempts made and all 4 failed.  Looks like you can never leave Monument ISA unless you withdraw and loose the ISA wrapper on your funds.

northernstar007

allegro120 said:

northernstar007 said:

at long last my transfer is now showing up on the app
its only taken since 11th april almost 7 weeks 

Congratulations!  I'm in the next stage now - transfer out of Monument.  4 attempts made and all 4 failed.  Looks like you can never leave Monument ISA unless you withdraw and loose the ISA wrapper on your funds.

hotel california ? i dont have any plans moving or needing the funds so just letting the pot build up and at 4.25% its the best i'm going to get

allegro120

northernstar007 said:

allegro120 said:

northernstar007 said:

at long last my transfer is now showing up on the app
its only taken since 11th april almost 7 weeks 

Congratulations!  I'm in the next stage now - transfer out of Monument.  4 attempts made and all 4 failed.  Looks like you can never leave Monument ISA unless you withdraw and loose the ISA wrapper on your funds.

hotel california ? i dont have any plans moving or needing the funds so just letting the pot build up and at 4.25% its the best i'm going to get

Yep, Hotel California @4.25% for the near future, I hope it won't turn into Royston Vasey later this year.