Monument ISA transfer in.

northernstar007

after making a complaint about the transfer, i received a very generous offer and a full apology, which i accepted as full and final offer, so hats off to monument thank you

Archerychick

northernstar007 said:

after making a complaint about the transfer, i received a very generous offer and a full apology, which i accepted as full and final offer, so hats off to monument thank you

Same here, so fair play to them for recognising they were at fault

flobbalobbalob

northernstar007 said:

after making a complaint about the transfer, i received a very generous offer and a full apology, which i accepted as full and final offer, so hats off to monument thank you

29 working days for me, how did you make the complaint please ?

Archerychick

flobbalobbalob said:

northernstar007 said:

after making a complaint about the transfer, i received a very generous offer and a full apology, which i accepted as full and final offer, so hats off to monument thank you

29 working days for me, how did you make the complaint please ?

Sent them an email to service@monument.co

dali21

Anyone been able to make a successful transfer OUT from Monument?

flaneurs_lobster

dali21 said:

Anyone been able to make a successful transfer OUT from Monument?

Too scared to try....

1spiral

Yes Yes Yes. 

I had a call from them yesterday where it was explained to me that they had had an issue whereby anyone that had transferred in an ISA could not transfer out but it is apparently all fixed now. 

Fill yer boots everybody.

mr_accountant

dali21 said:

Anyone been able to make a successful transfer OUT from Monument?

Yes I've done it!  To paragon all done within a week and final statement the next day too, very efficient

Just to be clear I opened the cash isa with monument and did not transfer it in, if transferring in and trying to transfer out makes a difference I don't know 

1spiral

1spiral said:

Yes Yes Yes. 

I had a call from them yesterday where it was explained to me that they had had an issue whereby anyone that had transferred in an ISA could not transfer out but it is apparently all fixed now. 

Fill yer boots everybody.

It seems I spoke too soon. Mine has bounced back. 

esselle_aitch

1spiral said:

Yes Yes Yes. 

I had a call from them yesterday where it was explained to me that they had had an issue whereby anyone that had transferred in an ISA could not transfer out but it is apparently all fixed now. 

Fill yer boots everybody.

Ahh I’ve just posted my own thread about this and have now seen this. I transferred an ISA into monument earlier this year and have now requested a partial transfer out but they advised the new provider that they couldn’t do it as it would be exceeding the current year’s subscription. I haven’t subscribed any new money into a ISA for this current tax year yet. So my new provider has now cancelled the transfer. I feel that Monument were wrong to give the new provider that advice but the new advisor was also wrong to accept that as a reason as they should’ve known it was an ISA transfer and not me subscribing new money from my bank account. Not sure who to ring first to try and sort this out! Have you had any luck getting yours resolved?