Refund due after material change to ticket?

QuietQuillet

Aylesbury_Duck said:

QuietQuillet said:

born_again said:

QuietQuillet said:

born_again said:

QuietQuillet said:

the_lunatic_is_in_my_head said:

OP it is the job of ticketmaster to state as many things as possible aren’t a material change, on the other hand you’d want as few as possible and if two sides can’t agree, sadly, you look to small claims and a court to decide ultimately what is what. 

I was thinking if i have no joy with ticket master then as it was bought on credit card to claim using section 75

Ticketmaster only sell the tickets. They are not the promotor or supply of the concert.
No debtor-Creditor link here. 

Think of it like buying a holiday via booking.com.👍

Ah, that's frustrating. Maybe charge back then instead. I know that it's not law but I still firmly believe that a material change has occurred to the ticket 

Can't see a chargeback working as you bought a ticket & that is what you got 🤷‍♀️

I bought a ticket that they've changed. I can't see how they can make changes after taking payment and the customer just has to suck it up. I don't see how that's fair trading practice 

Then you need to test it.

1. Wait for their response.  Assuming they won't refund, then 
2. Try a chargeback.  If that doesn't work, then
3. Try a Section 75 claim and if that doesn't work,
4. Send a letter before action and take it to court if they don't respond.

If all of those fail, you're out of options.  I assume the date is reasonably imminent, so you'll have to take a view on whether you attend or not, noting that if you do attend, there's no way you're entitled to a full refund.  Small claims action may take a number of months.

Thank you for setting out the order of how to try and get a refund. 


I'm still waiting to hear back from tm. I guess they're closed today. Event is months away so if I were to pursue in court I'd guess I'd have time 

born_again

QuietQuillet said:

born_again said:

QuietQuillet said:

born_again said:

QuietQuillet said:

the_lunatic_is_in_my_head said:

OP it is the job of ticketmaster to state as many things as possible aren’t a material change, on the other hand you’d want as few as possible and if two sides can’t agree, sadly, you look to small claims and a court to decide ultimately what is what. 

I was thinking if i have no joy with ticket master then as it was bought on credit card to claim using section 75

Ticketmaster only sell the tickets. They are not the promotor or supply of the concert.
No debtor-Creditor link here. 

Think of it like buying a holiday via booking.com.👍

Ah, that's frustrating. Maybe charge back then instead. I know that it's not law but I still firmly believe that a material change has occurred to the ticket 

Can't see a chargeback working as you bought a ticket & that is what you got 🤷‍♀️

I bought a ticket that they've changed. I can't see how they can make changes after taking payment and the customer just has to suck it up. I don't see how that's fair trading practice 

Ticketmaster do not provide anything other than a payment portal. You pay them, they send you a ticket. They pass funds to promotor, who are the ones you need to chase. Although I doubt they will be interested.

Okell

Aylesbury_Duck said:

QuietQuillet said:

born_again said:

QuietQuillet said:

born_again said:

QuietQuillet said:

the_lunatic_is_in_my_head said:

OP it is the job of ticketmaster to state as many things as possible aren’t a material change, on the other hand you’d want as few as possible and if two sides can’t agree, sadly, you look to small claims and a court to decide ultimately what is what. 

I was thinking if i have no joy with ticket master then as it was bought on credit card to claim using section 75

Ticketmaster only sell the tickets. They are not the promotor or supply of the concert.
No debtor-Creditor link here. 

Think of it like buying a holiday via booking.com.👍

Ah, that's frustrating. Maybe charge back then instead. I know that it's not law but I still firmly believe that a material change has occurred to the ticket 

Can't see a chargeback working as you bought a ticket & that is what you got 🤷‍♀️

I bought a ticket that they've changed. I can't see how they can make changes after taking payment and the customer just has to suck it up. I don't see how that's fair trading practice 

...  I assume the date is reasonably imminent, so you'll have to take a view on whether you attend or not, noting that if you do attend, there's no way you're entitled to a full refund.  Small claims action may take a number of months.

This ^ is an important consideration.  If the OP wants to risk claiming a full refund - which I can't see that they are entitled to - trather than a partial refund - which I think would be just - then they will have to forego the concert.

What the OP would need to do to win in court to get a full refund - in my opinion - would be to provide a sworn witness statement that they did not attend the concert and that they would never have bought the ticket in the first place except for the "champagne and Q&A".  (ie they did not buy the ticket to attend the gig, but only for the champagne and Q&A)

Maybe the OP can do that...

Okell

QuietQuillet said:

Aylesbury_Duck said:

QuietQuillet said:

born_again said:

QuietQuillet said:

born_again said:

QuietQuillet said:

the_lunatic_is_in_my_head said:

OP it is the job of ticketmaster to state as many things as possible aren’t a material change, on the other hand you’d want as few as possible and if two sides can’t agree, sadly, you look to small claims and a court to decide ultimately what is what. 

I was thinking if i have no joy with ticket master then as it was bought on credit card to claim using section 75

Ticketmaster only sell the tickets. They are not the promotor or supply of the concert.
No debtor-Creditor link here. 

Think of it like buying a holiday via booking.com.👍

Ah, that's frustrating. Maybe charge back then instead. I know that it's not law but I still firmly believe that a material change has occurred to the ticket 

Can't see a chargeback working as you bought a ticket & that is what you got 🤷‍♀️

I bought a ticket that they've changed. I can't see how they can make changes after taking payment and the customer just has to suck it up. I don't see how that's fair trading practice 

Then you need to test it.

1. Wait for their response.  Assuming they won't refund, then 
2. Try a chargeback.  If that doesn't work, then
3. Try a Section 75 claim and if that doesn't work,
4. Send a letter before action and take it to court if they don't respond.

If all of those fail, you're out of options.  I assume the date is reasonably imminent, so you'll have to take a view on whether you attend or not, noting that if you do attend, there's no way you're entitled to a full refund.  Small claims action may take a number of months.

Thank you for setting out the order of how to try and get a refund. 


I'm still waiting to hear back from tm. I guess they're closed today. Event is months away so if I were to pursue in court I'd guess I'd have time 

Not really.

1.  I think a court claim might take longer than a few months based on some of the threads here that have taken a year or more, and

2.  why does it matter? 

As has already been pointed out, you can't honestly both attend the gig and try to claim a full refund.  That would be wrong.

So you need to decide now whether you want to (a) claim a full refund and not attend the gig at all, or (b) go to the gig and accept either whatever is offered or a partial refund.

You can't have your cake and eat it - and I can't see that you are entitled to a full refund

QuietQuillet

I've never said that I would be attending if a full refund was given.  I'm not sure how this became a thing. I realise that if it were to be fully refunded then the ticket would no longer be mine, tm would put it back on sale.

I bought the ticket for the elements that have been removed as I already have another ticket for a different date that is now the same offering. I'd never have bought the ticket being discussed if those 2 elements where not advertised. To me, they were the unique selling points for this ticket. Clearly, I've misplaced my trust. 

I understand every one on here has said a full refund is unlikely, the best they can foresee is a partial refund. My hopes don't always align with reality, as I'm sure others have also experienced.

I've never had any court proceedings so am not knowledgeable on how long any possible proceedings would take. 

Aylesbury_Duck

QuietQuillet said:

I've never said that I would be attending if a full refund was given.  I'm not sure how this became a thing. I realise that if it were to be fully refunded then the ticket would no longer be mine, tm would put it back on sale.

I bought the ticket for the elements that have been removed as I already have another ticket for a different date that is now the same offering. I'd never have bought the ticket being discussed if those 2 elements where not advertised. To me, they were the unique selling points for this ticket. Clearly, I've misplaced my trust. 

I understand every one on here has said a full refund is unlikely, the best they can foresee is a partial refund. My hopes don't always align with reality, as I'm sure others have also experienced.

I've never had any court proceedings so am not knowledgeable on how long any possible proceedings would take. 

It came about because I asked the question about the date of the event.  The dilemma you have is that if a prompt full refund isnt forthcoming from the event organiser or your credit card, you'll have to decide whether to spend £80+ on the court fee to try and claim a full refund.  If the date for the hearing ends up being after the event, attending the event nullifies your claim, and not attending means you've had zero value from the ticket should your court case fail and you lose the £80+.

born_again

How are you going to calculate any partial refund?
Given the price you paid for the ticket, does the give a breakdown of costs?

QuietQuillet

Aylesbury_Duck said:

QuietQuillet said:

I've never said that I would be attending if a full refund was given.  I'm not sure how this became a thing. I realise that if it were to be fully refunded then the ticket would no longer be mine, tm would put it back on sale.

I bought the ticket for the elements that have been removed as I already have another ticket for a different date that is now the same offering. I'd never have bought the ticket being discussed if those 2 elements where not advertised. To me, they were the unique selling points for this ticket. Clearly, I've misplaced my trust. 

I understand every one on here has said a full refund is unlikely, the best they can foresee is a partial refund. My hopes don't always align with reality, as I'm sure others have also experienced.

I've never had any court proceedings so am not knowledgeable on how long any possible proceedings would take. 

It came about because I asked the question about the date of the event.  The dilemma you have is that if a prompt full refund isnt forthcoming from the event organiser or your credit card, you'll have to decide whether to spend £80+ on the court fee to try and claim a full refund.  If the date for the hearing ends up being after the event, attending the event nullifies your claim, and not attending means you've had zero value from the ticket should your court case fail and you lose the £80+.

I realise i have a decision to make if tm declines my request for a full refund. I'll cross that bridge if/when it happens. They've not replied to me since Thursday so I'm assuming they are closed for the bank holiday weekend. 

I fully understand that if I were to go the court route my chance of winning isn't guaranteed and I could lose both the cost of the ticket and the experience. 

QuietQuillet

born_again said:

How are you going to calculate any partial refund?
Given the price you paid for the ticket, does the give a breakdown of costs?

I've been pondering this as no breakdown of cost is given. I'm doubtful that tm would have that information even if I were to ask. 

Whatever happens I'll lose out

photome

QuietQuillet said:

born_again said:

How are you going to calculate any partial refund?
Given the price you paid for the ticket, does the give a breakdown of costs?

I've been pondering this as no breakdown of cost is given. I'm doubtful that tm would have that information even if I were to ask. 

Whatever happens I'll lose out

You would have some idea of the extra value as you say you have a ticket for another event without the VIP element