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Refund due after material change to ticket?
Comments
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Aylesbury_Duck said:QuietQuillet said:born_again said:QuietQuillet said:born_again said:QuietQuillet said:OP it is the job of ticketmaster to state as many things as possible aren’t a material change, on the other hand you’d want as few as possible and if two sides can’t agree, sadly, you look to small claims and a court to decide ultimately what is what.
No debtor-Creditor link here.
Think of it like buying a holiday via booking.com.👍
1. Wait for their response. Assuming they won't refund, then
2. Try a chargeback. If that doesn't work, then
3. Try a Section 75 claim and if that doesn't work,
4. Send a letter before action and take it to court if they don't respond.
If all of those fail, you're out of options. I assume the date is reasonably imminent, so you'll have to take a view on whether you attend or not, noting that if you do attend, there's no way you're entitled to a full refund. Small claims action may take a number of months.
I'm still waiting to hear back from tm. I guess they're closed today. Event is months away so if I were to pursue in court I'd guess I'd have time0 -
QuietQuillet said:born_again said:QuietQuillet said:born_again said:QuietQuillet said:OP it is the job of ticketmaster to state as many things as possible aren’t a material change, on the other hand you’d want as few as possible and if two sides can’t agree, sadly, you look to small claims and a court to decide ultimately what is what.
No debtor-Creditor link here.
Think of it like buying a holiday via booking.com.👍Life in the slow lane1 -
Aylesbury_Duck said:QuietQuillet said:born_again said:QuietQuillet said:born_again said:QuietQuillet said:OP it is the job of ticketmaster to state as many things as possible aren’t a material change, on the other hand you’d want as few as possible and if two sides can’t agree, sadly, you look to small claims and a court to decide ultimately what is what.
No debtor-Creditor link here.
Think of it like buying a holiday via booking.com.👍
What the OP would need to do to win in court to get a full refund - in my opinion - would be to provide a sworn witness statement that they did not attend the concert and that they would never have bought the ticket in the first place except for the "champagne and Q&A". (ie they did not buy the ticket to attend the gig, but only for the champagne and Q&A)
Maybe the OP can do that...0 -
QuietQuillet said:Aylesbury_Duck said:QuietQuillet said:born_again said:QuietQuillet said:born_again said:QuietQuillet said:OP it is the job of ticketmaster to state as many things as possible aren’t a material change, on the other hand you’d want as few as possible and if two sides can’t agree, sadly, you look to small claims and a court to decide ultimately what is what.
No debtor-Creditor link here.
Think of it like buying a holiday via booking.com.👍
1. Wait for their response. Assuming they won't refund, then
2. Try a chargeback. If that doesn't work, then
3. Try a Section 75 claim and if that doesn't work,
4. Send a letter before action and take it to court if they don't respond.
If all of those fail, you're out of options. I assume the date is reasonably imminent, so you'll have to take a view on whether you attend or not, noting that if you do attend, there's no way you're entitled to a full refund. Small claims action may take a number of months.
I'm still waiting to hear back from tm. I guess they're closed today. Event is months away so if I were to pursue in court I'd guess I'd have time
1. I think a court claim might take longer than a few months based on some of the threads here that have taken a year or more, and
2. why does it matter?
As has already been pointed out, you can't honestly both attend the gig and try to claim a full refund. That would be wrong.
So you need to decide now whether you want to (a) claim a full refund and not attend the gig at all, or (b) go to the gig and accept either whatever is offered or a partial refund.
You can't have your cake and eat it - and I can't see that you are entitled to a full refund0 -
I've never said that I would be attending if a full refund was given. I'm not sure how this became a thing. I realise that if it were to be fully refunded then the ticket would no longer be mine, tm would put it back on sale.
I bought the ticket for the elements that have been removed as I already have another ticket for a different date that is now the same offering. I'd never have bought the ticket being discussed if those 2 elements where not advertised. To me, they were the unique selling points for this ticket. Clearly, I've misplaced my trust.
I understand every one on here has said a full refund is unlikely, the best they can foresee is a partial refund. My hopes don't always align with reality, as I'm sure others have also experienced.
I've never had any court proceedings so am not knowledgeable on how long any possible proceedings would take.0 -
QuietQuillet said:I've never said that I would be attending if a full refund was given. I'm not sure how this became a thing. I realise that if it were to be fully refunded then the ticket would no longer be mine, tm would put it back on sale.
I bought the ticket for the elements that have been removed as I already have another ticket for a different date that is now the same offering. I'd never have bought the ticket being discussed if those 2 elements where not advertised. To me, they were the unique selling points for this ticket. Clearly, I've misplaced my trust.
I understand every one on here has said a full refund is unlikely, the best they can foresee is a partial refund. My hopes don't always align with reality, as I'm sure others have also experienced.
I've never had any court proceedings so am not knowledgeable on how long any possible proceedings would take.
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How are you going to calculate any partial refund?
Given the price you paid for the ticket, does the give a breakdown of costs?Life in the slow lane0 -
Aylesbury_Duck said:QuietQuillet said:I've never said that I would be attending if a full refund was given. I'm not sure how this became a thing. I realise that if it were to be fully refunded then the ticket would no longer be mine, tm would put it back on sale.
I bought the ticket for the elements that have been removed as I already have another ticket for a different date that is now the same offering. I'd never have bought the ticket being discussed if those 2 elements where not advertised. To me, they were the unique selling points for this ticket. Clearly, I've misplaced my trust.
I understand every one on here has said a full refund is unlikely, the best they can foresee is a partial refund. My hopes don't always align with reality, as I'm sure others have also experienced.
I've never had any court proceedings so am not knowledgeable on how long any possible proceedings would take.
I fully understand that if I were to go the court route my chance of winning isn't guaranteed and I could lose both the cost of the ticket and the experience.
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born_again said:How are you going to calculate any partial refund?
Given the price you paid for the ticket, does the give a breakdown of costs?
Whatever happens I'll lose out0 -
QuietQuillet said:born_again said:How are you going to calculate any partial refund?
Given the price you paid for the ticket, does the give a breakdown of costs?
Whatever happens I'll lose out1
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